Making an appointment

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If you would like to book a consultation, please fill out a registration form. 

Please also look at the section below on Drop In Sessions. These last for 20 minutes, and are available every day at 3.00 pm and do not need to be booked in advance.


Registration Form

All students need to complete a confidential registration form in advance.

  • To book an appointment by email, please complete the registration form, save it and email it to us as an attachment to Click here for the registration form.
  • You can also visit the office (KSW.507); if you wish you can print and complete the Registration form in advance and bring it in. We are open Monday - Friday 9.45 - 5.00 throughout the year, apart from 'School closure' days (public holidays).
  • Once we have received your Registration Form we will contact you within one or two days to offer you an initial consultation (first appointment) with a counsellor or mental health adviser. We aim to see all new students as soon as possible.

As 20 Kingsway is not wheelchair accessible, alternative arrangements will be made for any student with a mobility impairment. If you do require any adjustments of any kind, please contact us or seek advice from the Disability and Well-being Service.

To find out more about counselling, please look at the common problems page. Please also look at the Service confidentiality policy for further information on confidentiality and data protection.

The initial assessment / first meeting

Please let the receptionist know when you enter the office. It is helpful to arrive at least five minutes before the time of your first appointment.

Sessions can last up to 50 minutes, and in the initial meeting we will invite you to tell us about what is worrying you. We would then look to work out with you what kind of help might be most useful and whether you need any further counselling sessions. There is no need to wait until a problem has grown very serious, as it is often better to ask for help when something is relatively minor, when it may be easier to resolve.

Most of the work that we do is short-term counselling, and many students find that one or two sessions are enough. We also provide a number of spaces for longer - term counselling, and much of this takes place in our longer term therapy groups - please see groups and workshops if you have not already read about this. The counsellor will be able to advise you about other sources of support if required, and may also refer you to outside agencies where necessary.

Drop - in sessions

We now offer a 20 minutes Drop-in Session at 3.00. There is no need to make an appointment, as sessions are filled on a first come basis. They cannot be booked in advance, and must be booked in person in the office (KSW507).

Drop-in sessions can be booked in person from 2.45 onwards each day. We'll ask you to complete the registration form  (unless you've already done this), and we'll then book you in for one of the drop-in sessions.

Drop in sessions offers the opportunity to have a brief discussion about the nature of any problems or issues that are causing you concern. The service is designed to offer information and a consultation for students suffering distress, but is not an emergency service. You can use the session to talk about your difficulties and look at possible ways forward.

The session can also be used to help students who are not sure if they need to be seen for a counselling appointment, but would like to see if they might benefit from an initial discussion of their issues. There is more information about Drop -in sessions here.

Click here to go back to Registration Form, if you want to book a regular appointment


If for any reason you are unable to keep an appointment, please contact email us or phone (Ext 3627) as soon as possible to let us know. If you do not cancel your appointment, other students may be denied the opportunity of support when they most need it. It may also be some time before a new appointment can be arranged.

Please note, if you do not attend an appointment you will need to contact us if you would like to book a further meeting, and we will not normally contact you if we do not hear from you again. You are very welcome to contact us with any queries or questions at any time.