Making an Appointment

We have moved! 
Our new location is:

Tower 3, Fourth floor.

(entrance via Tower 2)

The Student Wellbeing Service Video 


Do I need to see a counsellor?

Many people choose to sort out difficulties by talking to friends, family, peer supporters or staff within their department. 
For others, it could be about looking up information and searching out resources. 

We have a large section of self- help information on this site here.

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Seeing a Counsellor  

If you would like to book an appointment to see a counsellor,  please complete and return a Registration Form. 
The form is intended to gather some basic information about you and your concerns. 
Once completed, you can email it to us as an attachment to:

Alternatively you can visit the Office (KSW. 507) where you can print and complete a form.  We are open Monday – Friday 9.45 am – 5.00 pm, throughout the year,
(not during School Closure days and Public Holidays).

Once we have received your registration form we will contact you via email to confirm receipt of your form. 

We will also offer you a meeting time and date with a counsellor or mental health adviser. 
We aim to make your appointment as soon as possible after we have received your form, though during busy periods of the academic year the waiting period can be longer. 
We do our best to accommodate personal and academic commitments, but the more flexible you can be in terms of availability, the more likely you are to be seen promptly.


Mental Health Advisors

The Mental Health Advisors work as part of the Wellbeing Team to provide support and help to students who are in crisis or experiencing mental health difficulties.
They can also offer advice to university staff about the management of student mental health issues as well as liaising with GPs and Mental Health Services.


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Your First Meeting

During your first appointment you will be able to explore your concerns with one of our team and decide together which option best meets your needs.  This meeting can last up to 1 hour, and where possible will be arranged to fit in with your time-table.

If for any reason you are unable to keep an appointment, please contact us via email or phone (Ext: 3627) as soon as possible. If you do not cancel your appointment, other students may be denied the opportunity of support when they most need it. Please note, if you do not attend an appointment you will need to contact us if you would like to book a further meeting, and we will not normally contact you if we do not hear from you again. You are very welcome to contact us with any queries or questions at any time.

To find out more about counselling, please look at the common problems page.

Our confidentiality policy is also available on this site.


Drop-in Sessions

We also offer 20 minute Drop-In Sessions on a daily basis. There is no need to make an appointment for these as sessions are arranged on a first come basis. The sessions cannot be booked in advance; instead they must be booked in person in the office. (KSW507)

Drop-In Sessions can be booked in person from 2.45 pm onwards each day. If you come to the office in person, we will ask you to complete a brief registration form.
(unless you’ve already done this), and we will then book you in for one of the Drop-In sessions. Drop-In sessions offer the opportunity to have a brief chat about the nature of any problems or issues that are causing concern.
The session is designed to offer information and a consultation for any student in distress. It is not an emergency service.

There is more information about Drop-In sessions here.

Our current address - Tower 2, 4th Floor Room TW3.4.02 - is wheelchair accessible.
Keep in mind that access is via Tower 2. 


If you do require any adjustments of any kind, please contact us or seek advice from the Disability and Well-being Service.  


Emergency Situations

Please be aware that we are not an emergency service. If you feel the situation is a crisis or emergency, then please contact your GP (or out of hours GP) or the nearest Accident and Emergency. An emergency is when you might present with immediate risk to yourself which could include attempted suicide, serious self harm or harm to others, or where you might find yourself in situations where you feel you lack a sense of self-control, personal responsibility or safety.  

Here is a link for Emergency Contacts.