[Memorandum of Understanding Between the School and the Students' union. Annex B Constitution of the Students union and Codes of Practice, C10 Complaints Procedure]
A Student may make a formal complaint to the General Secretary of the Students' union, on one of two grounds:
Dissatisfaction in their dealings with the union
Unfair disadvantage resulting in their not being a member of the students' union.
What you can do:
There shall be three Stages of Complaint.
Under the first resort of complaint, the student shall be referred by the General Secretary to the relevant body of the Union, laid out by the regulations in the Codes of Practice.
If a complainant is still dissatisfied at the conclusion of the Students' Union procedure, they may write within 5 working days to the Secretary of the School, or such Officer as nominated, who will log such correspondence, seek an explanation from the General Secretary of the Union, and decide on any action required.
If the outcome of that procedure is still deemed unsatisfactory by the complainant, the matter will be referred by the Secretary of the School or the Secretary's nominee to a selected lay Governor of the School.
[Memorandum of Understanding Between the School and the Students' Union. Annex B Constitution of the Students Union and Codes of Practice]
(A copy of the Memorandum is available from the Resource Centre, TW1 6.01)