What you can do:
If you have a complaint about any aspect of a service you should first speak to the member/s of staff concerned, which may include a supervisor or manager. You may wish to use the School's service complaints procedure to submit a formal complaint if you are unable to find a solution.
For more information, contact Kevin Haynes in the Planning and Corporate Policy Division on 020 7955 7823 or email firstname.lastname@example.org
If no remedy is found, you should write to the office supervisor or manager; their names appear in the Code of Practice, details below.
Complaints or concerns may also be pursued through the Students' Union. If no adequate explanation and/or apology is obtained you can take the matter further by writing to the appropriate senior officer: names are published in this Handbook.
Students have elected representatives on School committees. A full list of these committees and the names of elected representatives can be obtained from the Students' Union offices.