Complaint about school services

What you can do:

If you have a complaint about any aspect of a service you should first speak to the member/s of staff concerned, which may include a supervisor or manager.  You may wish to use the School's service complaints procedure to submit a formal complaint if you are unable to find a solution.

For more information, contact Kevin Haynes in the Planning and Corporate Policy Division on 020 7955 7823 or email

If no remedy is found, you should write to the office supervisor or manager; their names appear in the Code of Practice, details below. 

Complaints or concerns may also be pursued through the Students' Union. If no adequate explanation and/or apology is obtained you can take the matter further by writing to the appropriate senior officer: names are published in this Handbook.

Students have elected representatives on School committees. A full list of these committees and the names of elected representatives can be obtained from the Students' Union offices.

Further information

  • School services