What to do if you have a problem

The School has a number of procedures which are designed to assist students if they have problems either academically or with the services that the School provides. 

If you are not sure which procedure to use, take a look at some of the most common types of problem| and what to do.


Other sources of help

1. Students' Union welfare advisers

Contact details: 020 7955 7158, su.advice-centre@lse.ac.uk|

The SU Advice Service is located on the Ground Floor, East Building (enquiries to the Help Desk). Drop-in from 12-2 and 3.30-4.30, or contact the SU to make an appointment outside of these times.

2. Adviser to female students

Dr Wendy Sigle-Rushton
Contact details: 020 7955 7358, w.sigle-rushton@lse.ac.uk|

The Adviser is available to discuss issues of concern to women students in the School and to offer advice and support to women students with personal problems.

3. Adviser to male students

Dr Jonathan Hopkin
Contact details: Room CON 5.18, 020 7955 6535, j.r.hopkin@lse.ac.uk|.

The Adviser is available to discuss issues of concern to male students and provides a confidential point of contact.  

4. Disability and Wellbeing Service 

The DWS provides a first point of contact for students and can give advice and information about disability issues and produce Independent Student Support Agreements. The Dyslexia Support Tutor provides advice, advocacy and support for students with dyslexia, according to individual needs. The members of the Office are listed below:  

Ms Sue Haines

 Disability and Wellbeing Service Manager

OLD G.23

7767

s.haines@lse.ac.uk|

Ms Linda Kelland

Neurodiversity Services Manager

LCH 2.04

3764

l.kelland@lse.ac.uk|

Ms Jane Sedgwick

Mental Health and Well-being Service Manager

OLD G.21

6523

j.sedgwick@lse.ac.uk|

5. Disability and Diversity Consultative Forum

The Disability and Diversity Consultative Forum meets once a term and provides an opportunity to discuss disability and diversity issues at LSE. It is chaired by the Dean of Graduate Studies, Dr Sunil Kumar, and attended by staff from around the School, as well as students with a disability, special needs, dyslexia or a general interest in this area. Contact the Secretary to the Forum, Asiya Islam (a.islam1@lse.ac.uk|) if you are interested in attending or would like to suggest agenda items.    

See also Learning Support and Career Development Skills (page 8). For full details of School facilities please see the Information for students with disabilities booklet or disability services|.

6. Dean of Undergraduate Studies  

 Dr Peter Howlett

ug.dean@lse.ac.uk| or w.p.howlett@lse.ac.uk|

+44 (0) 20 7955 7058

 The Dean has a wide range of duties relating to the School's undergraduate community. He is available to any undergraduate student who wishes to discuss academic or personal issues. However, students are encouraged to  seek the advice and support of their Academic Adviser and Departmental Tutor in the first instance. The Dean also works closely with members of academic staff, including Academic Advisers and Departmental Tutors, and with other support services across the School, such as the Disability and Wellbeing Service and the Teaching and Learning Centre, to help maximise undergraduates' learning potential and enhance the student experience.

Students can book an appointment during the Dean’s Office Hours via his Assistant (Rosie Jones|, 020 7955 6860) or attend the Dean’s Drop-in Surgery without an appointment. If a student is unable to meet the Dean during his Office Hours they should contact Rosie Jones. The Dean’s Office Hours/Drop-in Surgeries are usually at the times listed below but sometimes need to be changed. Weekly times are published outside the Deans' Office, OLD 1.07, on the first floor of the Old Building.

OFFICE HOURS: During term time, Monday, Thursday and Friday 14.30 – 16.00

DROP-IN SURGERY: During term time, Monday, Thursday and Friday 16.00 – 16.30

There is disabled access to the Dean’s Office via the lift located between the Student Services Centre and the Disability and Well-being Office (Ground Floor, Old Building).

7. Dean of Graduate Studies  

Dr Sunil Kumar

The Dean of Graduate Studies (PG Dean) has a wide range of duties relating to the School's graduate community. He is available to any graduate student (both taught graduate and research) who wishes to discuss academic or personal issues. However, in the first instance, taught graduate students are encouraged to seek advice and support from their Academic Adviser, MSc Programme Director or Head of Department whilst research students should seek advice and support from their supervisor(s), Doctoral Programme Director or Head of Department. The Dean works closely with members of academic staff, including Academic Advisers, Programme Directors, Supervisors, Heads of Department, and with other support services across the School, such as the Disability and Wellbeing Service and the Teaching and Learning Centre, to help maximise graduates' learning potential and enhance the student experience.

Students can book an appointment to discuss issues during the Dean of Graduate Studies ‘Surgery’ through his Executive Assistant (Giovanni Graglia|, 020 7955 7445). If the ‘Surgery’ timings are unsuitable due to genuine timetable clashes, Giovanni will be able to arrange an alternative date and time. 

The Dean of Graduate Studies holds his ‘Surgery’ (during term time) on Mondays from 1200-1300 and on Wednesdays from 0930-1100. The Dean of Graduate Studies can be reached via pg.dean@lse.ac.uk| or (020) 7955 7574.

The office of the Dean of Graduate Studies (OLD.1.07) can be accessed via the stairs in the Student Services Centre. Disabled access is via the lift located between the Student Services Centre and the Disability and Well-being Office on the Ground Floor of the Old Building.

8. Dean of the General Course

Mark Hoffman

Gc.Dean@lse.ac.uk|

+44 (0) 20 7107 5197

 The Associate Dean has a wide range of duties relating to students on the General Course, LSE’s year-long year study abroad programme. He is available to any General Course student who wishes to discuss academic, administrative or personal issues. These can include advice on particular course choices, changing departmental affiliation, support for credit transfers to your home university and advice on housing and accommodation issues. The Associate Dean also works closely with members of academic staff, including Academic Advisers and Departmental Tutors, and with other support services across the School, such as the Student Service Centre, the Registry, the Disability and Wellbeing Service, the Teaching and Learning Centre, Residential Life Services and the Careers Office to help maximise the General Course students’ learning potential and enhance the student experience.

The Associate Dean holds open office hours several times a week. The dates and times of these are advertised in the weekly General Course newsletter, Tembo, via email and via Twitter (@Gc.Dean). If a student is unable to meet the Associate Dean during his office hours they should contact his Executive Assistant (Giovanni Graglia| 020 7955 7445) who will arrange an alternate date and time.

The Associate Dean’s office is located in OLD 1.09 on the first floor of the Old Building. There is disabled access to the Dean’s Office via the lift located between the Student Services Centre and the Disability and Well-being Office (Ground Floor, Old Building).

9. Teaching and Learning Centre 

A list of counselling and other support staff can also be found on the website of the teaching and learning centre|. The Centre provides guidance on most aspects of the student experience, from one-to-one study support to advise on mental health and physical wellbeing.

10. LSE Careers Service  

The LSE careers service| provides a varied and comprehensive careers guidance and employment service for students and staff seeking information on graduate employment and further study.

Contact details: Room TW3 3.01, (0)20 7955 7135, careers@lse.ac.uk|.
 


  1. Financial problems
    If you are facing financial difficulties due to changed circumstances contact the financial support office in Room OLD G.14 (Student Services Centre).
  2. Emotional problems
    If you are under a lot of stress or experiencing emotional problems and need help, please get in touch with the Students' Union advice and counselling centre.  The LSE student counselling service is part of the LSE teaching and learning centre. The counselling service aims to enable students to cope more effectively with any personal or study difficulties that may be affecting them while at LSE.
  3. Medical problems
    If you are suffering from health problems contact the St Philips medical centre.
  4. Careers advice
    If you need career guidance contact the careers service.
  5. Student Services Centre
    Room OLD G.14 opening hours available from the Student Services Centre web page.

Student Services Centre
The Student Services Centre |is located on the Ground Floor, East Building (enquiries to the Help Desk), Houghton Street.

Drop-in's: 12-2 and 3.30-4.30 (we are available for pre-arranged appointments outside of these times).

Email: su.advice@lse.ac.uk|.

Telephone: 020 7955 7158.

In addition, there are provisions to collect copies of the School's prospectuses and forms as well as drop boxes to deliver completed forms. See Student Services Centre |for opening hours. 

Share:Facebook|Twitter|LinkedIn|