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How to contact us

Residential Services Office
3.02 Saw Swee Hock Student Centre
Houghton Street
London WC2A 2AE

Tel: +44 (0)20 7955 7531
Email: accommodation@lse.ac.uk| 

Opening hours:

Monday to Friday 
10:00 am - 4:30 pm 




Residential Services
London School of Economics and Political Science
Houghton Street

Telephone:  +44 (0)20 7955 6990
Fax: +44 (0)20 7242 1658
Email: Residences.Admin@lse.ac.uk|

Please see Who's who| for further contact details.



Information for current residents

News and updates

Check-in times for Sunday 28 September
Your room will be ready for you from the time advertised below.

Bankside House:
generally from 10am, though some rooms will be available only from 3pm. We'll email you directly, should your room be affected.
Butler's Wharf Residence: from 3pm
Carr-Saunders Hall: from 3pm
Grosvenor House: from 3pm
High Holborn Residence: from 3pm
Lilian Knowles House: from 8am to 8pm
Northumberland House: from 3pm
Passfield Hall: from 4pm
Rosebery Hall: from 3pm
urbanest King's Cross: from 3pm

Hot off the press: Student Halls Handbook 2014/15
Check out the new version of your guide to life in halls: Student Halls Handbook|

Orientation events for new students are now being organised across the School. There will be lots going on in your hall, too, so watch out for notices and emails coming your way. To get started while we firm up the hall orientation events, have a look at the brand new Guide to Orientation 2014|.

Fire safety and personal security

Promo_fire_1For fire safety advice watch our halls fire safety video|.

More safety tips are collated at: LSE campus safety tips|.

The British Council has great advice on how to make sure that your time in the UK is safe and enjoyable| [PDF]

Set up your internet connection

Get connectedActivate your internet To activate the LAN cable connection in your room, visit: Halls internet activation|

Wi-Fi is available in all halls. To see how it works, download Get online with StudentCom| [PDF]

You're automatically added to the mailing list of your hall, but if you're not on the list after you've checked in, please subscribe via: Mailing lists and RSS feeds|

Payments, insurance and administration

Promo_moneyFees and payment deadlines are in your licence agreement. For everything else about paying for accommodation, visit:  How to pay your accommodation fees|

Room contents insurance is included in your room fee. If you live at Lilian Knowles, Anson Road, urbanest, UNITE or University of London halls, please contact your hall for insurance information. For all other halls, download your Endsleigh student room insurance policy document| [PDF], and to view or extend your cover online, visit: Endsleigh|.

Early exit and room swaps are possible, but you need to let us know as soon as possible, and before you move or swap. For the online early exit form and more information on leaving or swapping rooms visit: Leaving your room early|

Maintenance requests and refurbishment 

Promo_service_requestBuilding works in your hall  may be scheduled from time to time. For an up to date list, visit: Refurbishment and other planned maintenance works|

Broken desk lamp or dripping kitchen tap? Let us know and we'll send our maintenance team to fix it. Select your hall from the list below. In emergencies, contact reception directly.

Select your hall from the list

Bankside House maintenance request|

High Holborn Residence maintenance request |

Rosebery Hall maintenance request|

Butler's Wharf maintenance request| 

Lilian Knowles
(contact reception)

Sidney Webb House
(contact reception)

Carr-Saunders Hall maintenance request|

Northumberland House maintenance request|

Anson Road maintenance request| [external page]

Grosvenor House maintenance request|

Passfield Hall maintenance request|


Feedback and complaints

    Red pen on formFor general feedback and suggestions, visit: Comments and suggestions|

Complaints We want to provide an efficient, effective and friendly service, but recognise that occasionally things can go wrong. For advice on how to make a complaint, visit: A promise to you - our service charter|.  

Student Halls Handbook 2014-15