Stay safe and secure in halls
Keep yourself and your hall safe, watch Staying safe in LSE halls of residence [video]
Safety advice by The British Council tells you How to make sure that your time in the UK is safe and enjoyable [PDF]
Set up your internet connection
Wi-Fi is available in all halls and you can register even before your arrive: Create your StudentCom account
If you live in Northumberland House, you'll be able to use Eduroam Wi-Fi once you've got your LSE IT account. Until then, you can log on to The Cloud.
Activate your wired internet
To activate the LAN connection in your room, visit: Halls internet activation
You're automatically added to the mailing list of your hall, but if you're not on the list after you've checked in, please subscribe at: Mailing lists and RSS feeds
Payments, insurance and administration
Fees and payment deadlines are in your licence agreement. For everything else about paying for accommodation, visit: How to pay your accommodation fees
Room contents insurance is included in your room fee. If you live at Lilian Knowles House, Anson Road, urbanest, UNITE or University of London halls, contact your hall for insurance information. For all other halls, your room insurance is provided by Cover4Students. To extend your policy or view the details of what your policy covers, visit: Cover4Students
Early exit and room swaps are possible, but you need to let us know as soon as possible, and before you move or swap. For the online early exit form and more information on leaving early or swapping rooms visit: Leaving your room early
Proof of residence for opening a bank account
If you need proof of residence to open a bank account, please print the front page of your licence agreement from your hallpad account.
Maintenance requests and refurbishment
Building works in your hall may be scheduled from time to time. For an up to date list, visit: Refurbishment and other planned maintenance works
Broken desk lamp or dripping kitchen tap? Let us know and we'll send our maintenance team to fix it. Select your hall from the list below. In emergencies, contact reception directly.
Feedback, complaints and appeals
For general feedback and suggestions, visit: Comments and suggestions
Complaints We want to provide an efficient, effective and friendly service, but recognise that occasionally things can go wrong. For details on how to make a complaint, visit: Our Service Charter
Appeals procedure To appeal against a decision reached regarding the LSE Residences Regulations, please contact the Head of Residential Life (Rachael Elliot, email@example.com) within two weeks of notification of the decision. For more information, see: Right of appeal