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How to contact us

Residential Services Office 

3.02 Saw Swee Hock Student Centre
Houghton Street
London WC2A 2AE
Tel: +44 (0)20 7955 7531

Halls of residence queries: accommodation@lse.ac.uk

Private housing queries: private.housing@lse.ac.uk

Opening hours
Monday to Friday
9am to 5pm (Halls of Residence and Private Housing enquiries)

Residences Fees Team
LRB502 Lionel Robbins Building
Houghton Street
London WC2A 2AE
Tel: +44 (0)20 7955 7532 or,
Tel: +44 (0)20 7107 5252

Hall fee queries:


Residential Services
London School of Economics and Political Science
Houghton Street

Telephone:  +44 (0)20 7955 6990
Fax: +44 (0)20 7242 1658
Email: Residences.Admin@lse.ac.uk

Please see Who's who for further contact details.



Information for current residents

Arriving at an LSE hall of residence

Fire safety and personal security

Keep yourself and your hall safe. Watch our Staying safe in LSE halls of residence video.

Personal safety tips are collated at: LSE campus safety tips.

Safety advice by The British Council tells you How to make sure that your time in the UK is safe and enjoyable [PDF]

Set up your internet connection

Get connectedActivate your internet
To activate the LAN connection in your room, visit: Halls internet activation

Wi-Fi is available in all halls. To see how it works, download Get online with StudentCom [PDF]

You're automatically added to the mailing list of your hall, but if you're not on the list after you've checked in, please subscribe at: Mailing lists and RSS feeds

Payments, insurance and administration


Fees and payment deadlines are in your licence agreement. For everything else about paying for accommodation, visit: How to pay your accommodation fees

Room contents insurance is included in your room fee. If you live at Lilian Knowles House, Anson Road, urbanest, UNITE or University of London halls, contact your hall for insurance information. For all other halls, your room insurance is provided by Cover4Students. To extend your policy or view the details of what your policy covers, visit: Cover4Students

Early exit and room swaps are possible, but you need to let us know as soon as possible, and before you move or swap. For the online early exit form and more information on leaving or swapping rooms visit: Leaving your room early

Maintenance requests and refurbishment


Building works in your hall  may be scheduled from time to time. For an up to date list, visit: Refurbishment and other planned maintenance works

Broken desk lamp or dripping kitchen tap? Let us know and we'll send our maintenance team to fix it. Select your hall from the list below. In emergencies, contact reception directly.

Select your hall from the list

Bankside House maintenance request

High Holborn Residence maintenance request

Rosebery Hall maintenance request

Butler's Wharf maintenance request 

Lilian Knowles
(contact reception)

Sidney Webb House
(contact reception)

Carr-Saunders Hall maintenance request

Northumberland House maintenance request

Anson Road maintenance request [external page]

Grosvenor House maintenance request

Passfield Hall maintenance request


Appeals Procedure

Students who wish to appeal any decision reached regarding the LSE Residences Regulations must contact the Head of Residential Life (Rachael Elliot, r.elliott@lse.ac.uk ) within two weeks of notification of the decision.  

You can download a copy of the right of appeal here: Right of appeal [PDF]

Feedback and complaints

Red pen on formFor general feedback and suggestions, visit: Comments and suggestions

Complaints We want to provide an efficient, effective and friendly service, but recognise that occasionally things can go wrong. For advice on how to make a complaint, visit: Our Service Charter.