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How to contact us

Residential Services Office
and Residences Fees Team

3.02 Saw Swee Hock Student Centre
Houghton Street
London WC2A 2AE
Tel: +44 (0)20 7955 7531

Halls of residence queries: accommodation@lse.ac.uk|

Private housing queries: private.housing@lse.ac.uk|

Hall fee queries: residences.fees@lse.ac.uk|

Opening hours:
Monday to Friday
9:00 am - 5:30 pm
For fee payments queries,
please visit between 9:00 am and 4:00 pm



Residential Services
London School of Economics and Political Science
Houghton Street

Telephone:  +44 (0)20 7955 6990
Fax: +44 (0)20 7242 1658
Email: Residences.Admin@lse.ac.uk|

Please see Who's who| for further contact details.



Information for current residents

Fire safety and personal security


Keep your hall safe and watch our Halls fire safety video|.

Personal safety tips are collated at: LSE campus safety tips|.

Safety advice by The British Council tells you How to make sure that your time in the UK is safe and enjoyable| [PDF]

Set up your internet connection

Get connectedActivate your internet
To activate the LAN connection in your room, visit: Halls internet activation|

Wi-Fi is available in all halls. To see how it works, download Get online with StudentCom| [PDF]

You're automatically added to the mailing list of your hall, but if you're not on the list after you've checked in, please subscribe at: Mailing lists and RSS feeds|

Payments, insurance and administration


Fees and payment deadlines are in your licence agreement. For everything else about paying for accommodation, visit: How to pay your accommodation fees|

Room contents insurance is included in your room fee. If you live at Lilian Knowles House, Anson Road, urbanest, UNITE or University of London halls, contact your hall for insurance information. For all other halls, download your Endsleigh student room insurance policy document| [PDF], and to view or extend your cover online, visit: Endsleigh|.

Early exit and room swaps are possible, but you need to let us know as soon as possible, and before you move or swap. For the online early exit form and more information on leaving or swapping rooms visit: Leaving your room early|

Maintenance requests and refurbishment


Building works in your hall  may be scheduled from time to time. For an up to date list, visit: Refurbishment and other planned maintenance works|

Broken desk lamp or dripping kitchen tap? Let us know and we'll send our maintenance team to fix it. Select your hall from the list below. In emergencies, contact reception directly.

Select your hall from the list

Bankside House maintenance request|

High Holborn Residence maintenance request |

Rosebery Hall maintenance request|

Butler's Wharf maintenance request| 

Lilian Knowles
(contact reception)

Sidney Webb House
(contact reception)

Carr-Saunders Hall maintenance request|

Northumberland House maintenance request|

Anson Road maintenance request| [external page]

Grosvenor House maintenance request|

Passfield Hall maintenance request|


Feedback and complaints

Red pen on formFor general feedback and suggestions, visit: Comments and suggestions|

Complaints We want to provide an efficient, effective and friendly service, but recognise that occasionally things can go wrong. For advice on how to make a complaint, visit: Our Service Charter|.  

Student Halls Handbook 2014-15