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How to contact us

Residential Services Office 

3.02 Saw Swee Hock Student Centre
Houghton Street
London WC2A 2AE
Tel: +44 (0)20 7955 7531

Contact us

Opening hours
Monday to Friday
9am to 5pm 


Private housing queries: private.housing@lse.ac.uk


Residences Fees Team
LRB502 Lionel Robbins Building
Houghton Street
London WC2A 2AE
Tel: +44 (0)20 7955 7532 or,
Tel: +44 (0)20 7955 6010

Hall fee queries:


Residential Services
London School of Economics and Political Science
Houghton Street

Telephone:  +44 (0)20 7955 6990
Fax: +44 (0)20 7242 1658
Email: Residences.Admin@lse.ac.uk

Please see Who's who for further contact details.



Information for current residents

Keeping well in autumn and winter

Fire safety and personal security

Keep yourself and your hall safe, watch  Staying safe in LSE halls of residence [video]

Safety advice by The British Council tells you How to make sure that your time in the UK is safe and enjoyable [PDF]

Set up your internet connection

Get connected

Wi-Fi is available in all halls and you can register even before your arrive: Create your StudentCom account 

If you live in Northumberland House, you'll be able to use Eduroam Wi-Fi once you've got your LSE IT account. Until then, you can log on to The Cloud

Activate your wired internet
To activate the LAN connection in your room, visit: Halls internet activation

You're automatically added to the mailing list of your hall, but if you're not on the list after you've checked in, please subscribe at: Mailing lists and RSS feeds

Payments, insurance and administration


Fees and payment deadlines are in your licence agreement. For everything else about paying for accommodation, visit: How to pay your accommodation fees

Room contents insurance is included in your room fee. If you live at Lilian Knowles House, Anson Road, urbanest, UNITE or University of London halls, contact your hall for insurance information. For all other halls, your room insurance is provided by Cover4Students. To extend your policy or view the details of what your policy covers, visit: Cover4Students

Early exit and room swaps are possible, but you need to let us know as soon as possible, and before you move or swap. For the online early exit form and more information on leaving or swapping rooms visit: Leaving your room early

Maintenance requests and refurbishment


Building works in your hall  may be scheduled from time to time. For an up to date list, visit: Refurbishment and other planned maintenance works

Broken desk lamp or dripping kitchen tap? Let us know and we'll send our maintenance team to fix it. Select your hall from the list below. In emergencies, contact reception directly.

Select your hall from the list

Bankside House maintenance request

High Holborn Residence maintenance request

Rosebery Hall
maintenance request

Butler's Wharf Residence maintenance request 

Lilian Knowles House report a repair

Sidney Webb House- MyUnite App 

Carr-Saunders Hall maintenance request

Northumberland House maintenance request

Anson Road
maintenance request
[external page]

Grosvenor House maintenance request

Passfield Hall maintenance request

University of London Intercollegiate halls
(contact reception)

 urbanest King's Cross (contact reception)

 urbanest Westminster Bridge (contact reception)


Feedback, complaints and appeals

Red pen on formFor general feedback and suggestions, visit: Comments and suggestions

Complaints We want to provide an efficient, effective and friendly service, but recognise that occasionally things can go wrong. For details on how to make a complaint, visit: Our Service Charter 

Appeals procedure To appeal against a decision reached regarding the LSE Residences Regulations, please contact the Head of Residential Life (Rachael Elliot, r.elliott@lse.ac.uk) within two weeks of notification of the decision. For more information, see: Right of appeal

Halls Handbook 2016-17