Fire safety and personal security
Keep your hall safe and watch our Halls fire safety video.
Personal safety tips are collated at: LSE campus safety tips.
Safety advice by The British Council tells you How to make sure that your time in the UK is safe and enjoyable [PDF]
Set up your internet connection
Activate your internet
To activate the LAN connection in your room, visit: Halls internet activation
Wi-Fi is available in all halls. To see how it works, download Get online with StudentCom [PDF]
You're automatically added to the mailing list of your hall, but if you're not on the list after you've checked in, please subscribe at: Mailing lists and RSS feeds
Payments, insurance and administration
Fees and payment deadlines are in your licence agreement. For everything else about paying for accommodation, visit: How to pay your accommodation fees
Room contents insurance is included in your room fee. If you live at Lilian Knowles House, Anson Road, urbanest, UNITE or University of London halls, contact your hall for insurance information. For all other halls, download your Endsleigh student room insurance policy document [PDF], and to view or extend your cover online, visit: Endsleigh.
Early exit and room swaps are possible, but you need to let us know as soon as possible, and before you move or swap. For the online early exit form and more information on leaving or swapping rooms visit: Leaving your room early
Maintenance requests and refurbishment
Building works in your hall may be scheduled from time to time. For an up to date list, visit: Refurbishment and other planned maintenance works
Broken desk lamp or dripping kitchen tap? Let us know and we'll send our maintenance team to fix it. Select your hall from the list below. In emergencies, contact reception directly.
Feedback and complaints
For general feedback and suggestions, visit: Comments and suggestions
Complaints We want to provide an efficient, effective and friendly service, but recognise that occasionally things can go wrong. For advice on how to make a complaint, visit: Our Service Charter.