Warden and subwarden pastoral support
The warden's team has a broad mandate and can assist student residents with a range of issues: from health concerns to financial matters and noisy neighbours.
Warden, Debra Ogden
Debra is the warden at Bankside House and manages the team responsible for welfare and disciplinary matters.
When not in 'warden mode', Debra can be found in the Social Policy Department at LSE where she is the deputy department manager.
Contact details: +44 (0)20 7955 6169, email@example.com
Warden - Statement of Responsibilities [PDF]
Overnight and weekend duty subwarden cover
Every night of the year a subwarden is on duty between 6pm and 8am (weekdays) and 24 hours at the weekend.
To speak to the duty subwarden about any matter, contact reception by dialling '0' from any corridor phone or visit reception in person. After 11pm the duty subwarden should only be called in the event of an emergency or noise disturbance. For non-urgent issues you can also contact your floor subwarden for advice and assistance.
Your first point of contact for for general issues, guest requests, kitchen matters etc should be the subwarden on your floor. However, you can contact any member of the subwarden team for support or advice.
Reception and administration
The reception team will be your first welcome to Bankside House. Reception is open from 8am to 8pm and our team will give you any relevant information about the hall or surrounding areas.
If we can't deal with your enquiry immediately, we will refer you to the relevant person who can answer your questions.
Contact details: +44 (0)20 7107 5750, firstname.lastname@example.org
Student services supervisor, Fabio Valencia
Fabio is our student services supervisor, his job is to make sure all your queries are answered.
His aim is to improve the service you receive so please contact him if you have any suggestions, comments or concerns.
Contact details: +44 (0)20 7107 5640, email@example.com
Reservations supervisor, Vanessa Kovalengou
Vanessa is the person to contact if you are planning a holiday in London during the summer, or if your parents are coming to stay during term time, we do have rooms available on the eighth floor which can be booked.
Contact details: +44 (0)20 7107 5646 / 5645, firstname.lastname@example.org
Chef manager Glenn Sparks, and his assistant Kabba Sesay oversee the kitchen at Bankside House and ensure that you are well fed and do not go hungry. Speak to them directly or send them an email should you have any suggestions or comments. New menu ideas are welcome - so please don’t be shy. Enjoy your meal!
Chef manager, Glenn Sparks
Contact details: +44 (0)20 7107 5765, email@example.com
Assistant chef manager, Kabba Sesay
Contact details: firstname.lastname@example.org
Maintenance and housekeeping
Maintenance engineers, Darren Holmes and Danny Farrell
Darren is the maintenance engineer and Danny the maintenance assistant. Any maintenance problem you find in your room, from a lamp failure to a leak or a blocked shower, will be taken care of by Darren and Danny. The maintenance team works Monday to Friday from 8am to 4pm.
Contact details: +44 (0)20 7107 5769, email@example.com
Please report any maintenance issues by using the online maintenance report form.
Ocean housekeeping supervisor, Patricia Velez
The housekeeping team work hard to make sure we all have a clean and pleasant place in which to work and live. Please help them by keeping your room and communal areas tidy.
Contact details: +44 (0)20 7107 5768, firstname.lastname@example.org
Front of house manager, Davinder Ratra
Davinder oversees the everyday operation of the residence and its facilities during term-time as well as during the summer months (July to September), when Bankside House operates as a B&B. He works to ensure students and visitors have a pleasant and safe stay. If you have any suggestions or complaints please do not hesitate to contact him.
Contact details: +44 (0)20 7107 5754, email@example.com
Facilities manager, Jackie Woodley
Jackie is responsible for facilities and contracts at Bankside House and Butler's Wharf.
She handles all the health and safety issues including fire procedures.
Contact details: +44 (0)20 7107 5770,firstname.lastname@example.org
Service manager, Richard Anderson
Richard takes care of everyone who works here and strives to ensure that his team run a smooth and pleasant service for all residents.
Richard can usually be found working at Bankside House during office hours.
Contact details: +44 (0)20 7107 5767, email@example.com
Working from 8pm to 8am, the security team are located at reception during the night. They will give you any help you need to make sure you live in a nice, quiet and secure place. It's a difficult job, so please work with security to ensure that the hall is kept safe and secure at all times.
Contact details: firstname.lastname@example.org
Not sure who to contact?
For general information about living at the hall, eg insurance or paying your accommodation fees, visit:Information for current hall residents
To report a maintenance fault, complete the maintenance report form.
For queries about your fees, contact: email@example.com
Select 'Warden' for help with: pastoral care, discipline or to get authorisation for guests staying longer than three nights.
Select 'Services' for: day to day operations, catering, facilities or contract queries.
Select 'Student committee': to see who is organising the social events in your hall.