Lost, stolen, damaged or expired cards
It is important that you follow these four steps as soon as possible if your card is lost, stolen, damaged or expired:
1) If your card was lost or stolen put a hold on your sQuid account: If you have activated the sQuid option on your card and topped it up with funds, immediately go to the sQuid website and choose Lost or stolen card. This will block your card and prevent further usage of the funds. (If you have not registered your card with sQuid, then you can skip this step.)
2) Order a new card: All replacement cards must be ordered and paid for (when necessary) via the LSE Online Store (eShop). Please be aware that although the LSE Online Store requires that you enter an address, ID cards are NOT posted to students.
Lost cards can be replaced for a fee of £10. Visit the LSE online Store, read the information provided and select "Lost ID card replacement."
Stolen cards will be replaced free of charge if you supply a police crime reference number. To report a stolen card and get a crime reference number see: London Metropolitan Police. Visit the LSE Online Store and select "Stolen ID card replacement (with a crime reference number)".
Damaged cards will be replaced free of charge if you turn in the old card to the Student Services Centre when you collect your new card. Visit the LSE Online Store and select "Damaged ID card replacement".
Expired cards will be replaced free of charge.
Recent gradaute and 12 month Msc students who are awaiting results are not eligible for a replacement student ID card. Visit the Alumni and Staff tab for details.
3) Collect your new card when it is ready: If ordered online Monday to Friday before 4pm, your new card will be ready to collect from 11am the Student Services Centre the following working day. Please see Student Services Centre for opening hours.
If you need access to buildings before your card is ready for collection, you may print a copy of the order confirmation which will be emailed to you and use it to gain access.
4) Go back to the sQuid website and transfer your balance to your new card: (If you have not registered your card with sQuid, then you can skip this step.) Applying for a new card at the Student Services Centre will NOT put a hold onto your sQuid account. You must follow all of the steps above.
sQuid offers the option for your student ID card to be topped up with money online and used at a variety of vendors on the LSE campus. You must register your sQuid card in order to add money to it. Visit sQuid for details.
LSE alumni and 12-month Masters students who are waiting for results may apply for a Library card from Library Reception. Visit Library services or LSE Alumni for further information.
Staff should request a card from the Central Badging Office, Old Building G.02. If you are a member of staff who is also studing part-time at LSE you will need to hold a staff card. If you are a student with a temporary staff contract, you should hold a student card. If you beleive that you have have the wrong card, please visit the Central Badging Office in OLD. G02.
Although the LSE Online Store requires you to enter your address when placing an order, cards are not posted to students. You should visit the Student Services Centre to collect your replacement card.
Follow the directions to order a replacement ID card. Please note that graduates and
12-month Masters students who are waiting for results are not eligible for a replacement Student ID card. See the "Alumni ID and staff" tab for details.
You will receive a confirmation email when you order a new card. Print the confirmation and show it to staff at building reception areas to request access to secure buildings until your new card is ready.
No. You may only hold one student ID card at a time. If you request a replacement card, and then find your old card, you are required to return the inactive card to the Student Services Centre
No. Once an order has been placed for a new card, a refund can not be issued. Please note that it is LSE's policy that you hold only one student ID card at a time. You are required to return the inactive card to the Student Services Centre.
Check first to be sure that you are not storing your student card with an Oyster or a credit card. This can disrupt the sensor that allows you to tap into buildings. If the card still won't allow you to tap into buildings, then it is possible that your card has been damaged. Visit the Replacement card tab and follow the directions for a Damaged card to order a replacement card free of charge.
There are a number of reasons why your card may not be allowing you to access buildings:
Are you suddenly unable to access main buildings that you were previously able to enter? Check first to be sure that you are not storing your student card with an Oyster or a credit card. This can disrupt the sensor that allows you to tap into buildings. If the card still won't allow you to tap into buildings, then it is possible that your card has been damaged. Visit the Replacement card tab and follow the directions to order a replacement card free of charge.
Do you require access to specialised areas of campus? If your card is allowing you to access main areas on campus, but will not allow you to enter specialised restricted areas (such as departmental study rooms or research labs), you should visit the Central Badging Office (OLD G.02) to request an upgrade to your access level.
Are you unable to borrow books but building access is working? Request a replacement ID card from the Online Store, select the damaged option to ensure you are not charged.
If you are a member of LSE staff who is also studying part-time as an LSE student, you should hold a staff card. If you are an LSE student who has a temporary contract of employment as a member of staff you will need a student card. In order to get your correct card please visit the Central Badging Office (OLD.G.02).
11. I need a letter but cannot attend the Student Services Centre personaly. Can I give my Id card to my friend?
No. The student ID card is issued to you, it is not trasferrable. If you lend your ID card to any other person it will be retained by the LSE staff.