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ISIS (International Student Immigration Service)

What do we do?

Our staff are the only team  at the LSE designated to advise you on the UK student immigration rules including the following:

  • applying for a Tier 4 visa
  • applying for a Short-term Student visa
  • immigration implications if you need to interrupt your studies or retake your exams
  • correcting your Biometric Residence Permit
  • registering with the police
  • what to do if your passport is lost or stolen
  • travelling in and out of the UK
  • working during your studies
  • immigration advice for student dependants.

We are based in the Student Services Centre in the Old Building. 

How many advisers are there?

There are currently two full time members of staff:

International Student Immigration Service Manager: Bethan Ovens
Senior International Student Immigration Adviser: Laura Dyson

How do I know that the advice is correct?

OISC logo

Regulated by the Immigration Services Commissioner

Our team are regulated  to give immigration advice under OISC guidelines. The OISC (Office of the Immigration Services Commissioner) is an independent organisation that monitors immigration advice and services. We have to attend regular training to be able to do this. If you are given incorrect advice, there is a formal complaints procedure at LSE and also through the OISC.

LSE Complaints procedure

OISC Complaints procedure

Disclaimer:  The advice provided by our team is in accordance with the current Immigration Rules and Policy guidance which is subject to change at short notice. You are therefore strongly advised to check the guidance on our webpages or on the UK Visas and Immigration website before submitting a visa application or travelling to the UK. LSE is a member of UKCISA - the UK Council for International Affairs.

How can I get advice?

Drop-in Sessions

Undergraduate, General Course and Masters students

There is an ISIS drop-in session every week day during Michaelmas and Lent term and every Tuesday and Thursday during the Summer term and vacation periods.  The drop-in sessions take place between 1.30 - 2.30 at the Student Services Centre reception.

To ensure we are able to see as many students as possible during peak periods, there are 12 time-slots available during drop-in.

  • Choose a five minute time-slot on the sign-up sheet at the Student Services Centre. You can sign up in advance with the General Advice team.
  • Complete your details on the sign-up sheet in block letters.
  • If you have multiple or complex questions, we may ask you to make an appointment or to complete our web query form.
  • Please arrive on time for your allocated time-slot.  If you are late you may be asked to wait until the end of drop-in or to book another time slot at the next drop-in.
  • If there are no times available on the day, we may ask you to book in advance for the next drop-in session or send us a query through the web query form.

There will be no drop-in on the following dates:

  • Wednesday 22nd April 2016

PhD Students

From Monday 1st February 2016, we will be providing a drop-in service in the PhD Academy at the following times:

  • Mondays - 11:00 - 12:00
  • Thursdays - 3:00 - 4:00

A sign-up sheet is available in the PhD Academy office and you can sign-up in advance.

Individual Appointments

Due to the number of international students at LSE, we are not able to offer all students with an appointment on request.  Appointments are available for complex issues such as refusals or non-standard cases.  We appreciate that you may wish to disucss your options in an appointment, but we may have to turn down requests for standard queries, such as completing the replacement BRP form.

E-mail advice

We will reply to your message within three working days (five working days during the peak period from June - November) so if your question is urgent, please come to our drop in service. 

ISIS web query form

Can I contact your team by phone?

We often find that when advice is given over the phone, important information is misinterpreted. Advising by email means you have a record of advice that you can refer to and we can send you important links to detailed guidance.  

Can you speak to my parents or another family member?

We are only able to advise the student regarding their immigration application, so we ask that you contact us directly or we may be unable to help.  We ask that third parties do not contact us under the pretext of being the student, as this could lead a refusal of a visa application if information is misinterpreted and they may not know the full details of your immigration history.

How can you help me with my Tier 4 visa application?

Our team run regular Tier 4 workshops throughout the summer. Workshops are aimed at students applying for a visa for a new programme at LSE.  If you are a student who needs to extend their visa to continue on the same programme or are applying for the Doctorate Extension Scheme, please contact us for advice before booking a place on a workshop.

We will refer to the form in the workshop, so we recommend that you complete a draft of the form to get the most out of the session.

After the workshop, we can also check your  draft application form and give you detailed written feedback.

There are no further workshops this year, but we may be able to provide individual appointments depending on your circumstances.  Tier 4 DES applicants can book an appointment to have their form checked as part of our bespoke process. 

Where else can I get immigration advice?

Outside LSE, you can get information and advice from 

UK Council for International Student Affairs (UKCISA)

They have an advice line from Monday to Friday, 1-4pm. The number is: 020 7788 9214. You can also search for an immigration specialist online at:


Law Society

Community Legal Services

We also administer the Erasmus programme and the undergraduate exchanges at Sciences Po and Berkeley.