About ISIS

International Student Immigration Service (ISIS)

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What do we do?

Our staff are the only staff who are designated at LSE to advise you on the student immigration rules.

We can advise you on your immigration options while studying at LSE. See the list below: 


  • applying to extend your stay in the UK under Tier 4 (General)
  • switching into Tier 4 from a different category
  • immigration implications if you need to interrupt your studies or retake your exams
  • correcting the end date of your visa if there has been a mistake
  • what to do if your Tier 4 application is returned as invalid or is refused
  • registering with the police
  • what to do if your passport is lost or stolen
  • travelling in and out of the UK
  • working during your studies
  • bringing your family to the UK or applying for your family to extend their stay inside the UK

Where are we based?

We are based in the Student Services Centre. Reception is in the ground floor of the Old Building. 

How many advisers are there?

There are currently two full time members of staff:

International Student Immigration Service Manager: Bethan Ovens
Senior International Student Immigration Adviser: Laura Dyson

During the peak period we are being supported by Joetta Harty.

Is the advice confidential?

In the majority of cases, our staff will not share details of your case without your prior consent without your permission. However, we have a duty of care to you and other students so there may be times when we need to raise your case with other people. You can find out more in our confidentiality policy.

Download our Confidentiality policy

How do I know that the advice is correct?

OISC logo

Regulated by the Immigration Services Commissioner

Our team are regulated  to give immigration advice under OISC guidelines. The OISC (Office of the Immigration Services Commissioner) is an independent organisation that monitors immigration advice and services. We have to attend regular training to be able to do this. If you are given incorrect advice, there is a formal complaints procedure at LSE and also through the OISC.

LSE Complaints procedure

OISC Complaints procedure

Disclaimer: The advice provided by our team is in accordance with the current Immigration Rules and Policy guidance which is subject to change at short notice. You are therefore strongly advised to check the guidance on our webpages or on the UK Visas and Immigration website before submitting a visa application or travelling to the UK. LSE is a member of UKCISA - the UK Council for International Affairs.

ISIS follows the code of ethics for advising international students.

How can I get advice?

  • LSE Website.
    Our detailed guidance can be found on the team's web pages and we always advise that you start with these documents.  The immigration rules change frequently and we advise you check for any updated advice.  If you are unable to find the answer to your question, you can contact us through our web query form or by attending drop-in.
  • Drop-in.
    We run a drop-in service in the Student Services Centre reception from 1.30pm -2.30pm. During the holidays, the drop-in session takes place every Tuesday and Thursday.  You can sign up in advance at the Student Services Centre for a five minute appointment. (Please note that we cannot do individual Tier 4 (G) application checks at drop-in). Occasionally we have to change the times we do drop-in. You can check this on our website Drop in Sessions.  During peak periods we are not always able to speak to every student due to the volume of queries we receive. 
  • Individual appointments.
    Due to the high number of international students at LSE, we cannot always offer individual appointments. However, if we think that you need one, we can arrange this for you.

How can ISIS help me with my Tier 4 visa application?

Our team run regular Tier 4 workshops throughout the summer. Workshops are aimed at students applying for a visa for a new programme at LSE.  If you are a student who needs to extend their visa to continue on the same programme or are applying for the Doctorate Extension Scheme, please contact ISIS for advice before booking a place on a workshop.

We will refer to the form in the workshop, so we recommend that you complete a draft of the form to get the most out of the session.

After the workshop, we can also check your  draft application form and give you detailed written feedback.

There are no further workshops this year, but we may be able to proivide individual appointments depending on your circumstances.  Tier 4 DES applicants can book an appointment to have their form checked as part of our bespoke process.

Can I get advice about working in the UK?

Our team can advise you about the working rules during your studies. You can also check on our webpage:

Working during your studies

The HR department at LSE can advise you about working at LSE and about employing non-EEA staff:

LSE Human Resources

Can I get my CAS from ISIS?

Registry issue CASs for registered students. You can request this from:

Request a CAS from LSE registry 

Where else can I get immigration advice?

Outside LSE, you can get information and advice from

UK Council for International Student Affairs (UKCISA)

They have an advice line from Monday to Friday, 1-4pm. The number is: 020 7788 9214. You can also search for an immigration specialist online at:


Law Society

Community Legal Services