7.2 Services at LSE

General advice and support

Student Services Centre

The Student Services Centre (SSC) is a key resource. The Advice and Reception Team there can provide quick advice and guidance to academic advisers on School regulations, Student Progress Panels, interruptions and support services.

The SSC is accessed via the reception desk in the Atrium of the ground floor in the Old Building and has its own website|.

The SSC provides a counter service for students from 10am to 5pm every week day during term time and from 10am to 4pm during vacation. It closes on Wednesdays from 4pm throughout the year.

Students can contact the SSC with questions about

The SSC’s advice and counselling services webpage| gives guidance and signposts to external agencies for a range of personal topics such as

  • academic matters
  • alcohol and drugs
  • contraception and pregnancy
  • depression, mental health and counselling
  • eating disorders
  • employment, immigration, housing and legal matters
  • sexual assault

Students’ Union Advice and Support Service Professional advisers in the Students’ Union (SU) offer help for students with School academic regulations, legal, financial and welfare issues.

The SU advisers can provide independent advice and representation on academic appeals, academic misconduct and the School’s complaints procedure. They also advise on a range of issues including housing problems and tenancy contracts, visa corrections, debts, grants, loans, council tax and general welfare advice. Hardship funds are available to help with unexpected medical costs, homelessness, council tax, repeating students’ costs, unexpected pregnancy and childcare costs.

The service is free, impartial and confidential, and students can drop in or make an appointment.

Opening hours (for telephone and email enquiries): Monday to Friday, 10.30am – 4.30pm

Dropin sessions: daily, 12 – 2pm and 3.30 – 4.30pm

Room E297, 2nd floor of East Building, tel: +44 (0)20 7955 7158, email su.advice@lse.ac.uk|

For more information, see lsesu.com/support|

Disabled students

LSE’s dedicated service for disabled students, the Disability and Well-being Service (DWS), is based in Room G.23, Old Building (close to the Student Services Centre). It is open from 10am to 12noon and 2pm to 4pm during term time. Outside term, people are advised to phone extension 7767 to check on staff availability. (See DWS website| for other contact details.)

The DWS is free and confidential and covers

• physical/sensory impairments and long-term or chronic medical conditions;

• dyslexia, dyspraxia, Asperger syndrome and other neurodiverse conditions;

• mental health concerns.

Specialist advisers can put Individual Student Support Agreements (ISSAs) and Specific Examination Arrangements in place and are available to see students on a one off or ongoing basis.

Health, well-being, faith and equality

Accommodation Office

The Accommodation Office is responsible for providing services to LSE students to secure accommodation, in LSE Halls of Residence or University of London Intercollegiate Halls. Additionally, there is advice and seasonal services for students seeking assistance with private sector accommodation. Information about priority allocation of places in Halls (for academic, medical or disability reasons) can be found at Section 5.5. The Accommodation Office is located in Room V210 on the 2nd floor of Tower 2, and is open every day from 9.30am to 5.30pm, or email accommodation@lse.ac.uk|

Advisers to students 

Adviser to women students: Dr Wendy Sigle-Rushton, Gender Institute, extension 6024, w.sigle-rushton@lse.ac.uk|

Adviser to male students: Dr Jonathan Hopkin, Department of Government, Room CON 5.18, extension 6535, j.r.hopkin@lse.ac.uk|


Faith Centre

The LSE Faith Centre is available to all students and staff, of any faith or none. It serves two purposes: first, to provide pastoral support to anyone seeking non-judgmental conversation or advice; second, to support religious life and cohesion within the wider School community. The Chaplain convenes the Interfaith Forum which exists to promote dialogue and good relations on campus, and you can sign up on the Chaplaincy website for information about the regular trips and discussions organised by this Forum throughout the year. The LSE takes religion and belief seriously and the Chaplain is able to advise on any faith-related matter.

The School Chaplain and Interfaith Adviser, Revd Dr James Walters, can be contacted on +44 (0)20 7955 7965. The Chaplaincy is currently located at G.03, on the ground floor of 20 Kingsway, opposite the Peacock Theatre, but will move during the 2013/14 session to the Saw Swee Hock Centre. There is also a Muslim Prayer Room in the basement of Lincoln’s Chambers. For more information about the Chaplaincy, see lse.ac.uk/chaplaincy|


Dentist

The Sardinia House Dental Practice offers one off treatments, preventative and cosmetic dentistry, and dental hygiene treatments. Fees apply, and details are on the website. The practice is open Mondays to Fridays, 9am-1.30pm and 2.30-5pm.

To make an appointment, call +44 (0)20 7404 8600, or find further information at sardiniahousedentalpractice.com|


Equality and diversity

The School is committed to ensuring equal access, treatment and opportunity for all staff and students irrespective of their age, gender, disability, ethnic or national origin, religion, sexual orientation, marital or civil partnership status, pregnancy, maternity, gender reassignment or personal circumstances, in line with the Equality Act 2010. For more information, see equality and diversity|.

Medical Centre 

St Philips Medical Centre| is an NHS general practice staffed by doctors and nurses who provide primary medical and nursing care to registered patients and anyone who becomes ill or requires medical advice (including general first aid, vaccination, travel and contraceptive advice) while within the LSE campus. NHS registration with the Centre can be done online: www.spmc.info|

 St Philips Medical Centre is open Mondays to Fridays, 9am –5pm, and can be called on +44 (0)20 7955 7016. This number can also be dialled for out-of-hours advice, for students/staff registered with the Centre.

If you experience or witness a significant medical event or accident that requires immediate medical assistance or hospital care, call 999 for an ambulance. For less urgent out-of-hours inquiries, where the member of staff/student concerned is not registered with the Medical Centre, you can contact NHS Direct (www.nhsdirect.nhs.uk| or 0845 4647) and speak to a nurse who will advise what to do.

Nursery

The nursery is situated on Wild Street, Covent Garden and is open from 8.45am to 6.15pm, Monday to Friday, throughout the year, except for School closure periods and Christmas, Easter and public holidays. Children can be dropped off at various times: between 8.45am and 10.15am, at 11.30am and at 1.30pm. Note that there is often a waiting list for places, but the website includes information on how students are prioritised: see lse.ac.uk/nursery|

Student Counselling Service

LSE’s Student Counselling Service offers a free and confidential service to all current students at LSE, and aims to enable them to cope with any personal or study difficulties that may be affecting them while at the School. There are ten professionally qualified and experienced counsellors and the service offers around 100 sessions of counselling each week. The service also runs a wide range of groups and workshops for students. Further information, together with an extensive range of self-help materials, is available on the website: lse.ac.uk/counselling|

Appointments need to be booked in advance and are available Mondays to Fridays, 10am - 4pm, throughout the year, apart from School closure days and public holidays. Appointments can be made via student.counselling@lse.ac.uk|, by calling +44 (0)20 7852 3627 or by visiting the Teaching and Learning Centre Reception (Room 5.07 on the 5th floor of 20 Kingsway). Students with urgent needs may wish to use one of the daily drop-in sessions. These are available each day at 3pm on a "first come" basis. For further information, call +44 (0)20 7852 6327, or visit the Teaching and Learning Centre Reception (details above).

Treatment Clinic

The interdisciplinary LSE Treatment Clinic offers acupuncture, injury rehabilitation, osteopathy, reflexology and sports massage. Preferential fees apply for LSE students and staff (details on the website). To contact the clinic email enquiries@lsetreatmentclinic.co.uk| or to find out more visit lsetreatmentclinic.co.uk|.

Policies, procedures and complaints

All regulations and codes of practice relating to academic study can be found at the School’s Calendar: lse.ac.uk/calendar|

For School policies and procedures relating to complaints, harassment, ethics, etc., see the policies and procedures| section on the intranet.

 Wherever possible, the School encourages informal resolution and there are several sources of information and support at the School for this:

Dean of Undergraduate Studies (Dr Peter Howlett)

Dean of Graduate Studies (Dr Sunil Kumar)

Academic Registrar (Simeon Underwood)

Head of Legal and Compliance (Kevin Haynes)

Students can also seek independent advice and support from the Students’ Union Advice and Support Service (www.lsesu.com/advice|).

Skills development and training

Careers 

LSE Careers offers a wide range of services to help students and alumni in their career development. This includes one to one careers advice and CV checking, practice interviews, extensive online and library resources, a substantial jobs and opportunities database, and a variety of fairs, seminars and presentations.

LSE Careers is located on the 3rd floor of Tower 3 – though will be moving during the 2013/14 session to the Saw Swee Hock Centre – and is open throughout the year (except on School closure days), Mondays to Fridays, 10am – 5pm. See lse.ac.uk/careers| for further information.

 

Class teacher training

LSE is keen to ensure that all GTAs and guest teachers get adequate support to undertake their teaching roles effectively. To this end, the Teaching and Learning Centre offers a range of induction, training and ongoing support opportunities for GTAs. Academic advisers and departmental tutors who have concerns about class teachers are welcome to contact the Teaching and Learning Centre for advice.

See Teaching and Learning Centre| or email tlc@lse.ac.uk|.


IT training and support 

IT Services offers a variety of different types of support for students, including training, assistance with using personal computers and mobile devices on campus and in residences, and support with assistive technologies. Contact details for all support services can be found at Information Management and Technology| and information about training at lse.ac.uk/training|.


Language Centre 

The LSE Language Centre provides a wide range of in sessional courses for students and class teachers as well as English language support during office hours. During term time its Enquiries & Study Area, located on the 7th floor of Clare Market, is open from 9.15am to 6.30pm Monday to Thursday, closing early on Fridays at 4.30pm. During the rest of the year it is open 9.15am to 5pm, Monday to Thursday, closing early on Fridays at 4.30pm. For both the Christmas and Easter holiday weeks LSE, and thus the Language Centre Enquiries & Study Area, is closed. For more information see lse.ac.uk/languages |


Library and information skills 

The LSE Library (lse.ac.uk/library|) provides many services to support you and your students. Your Academic Support Librarian (http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/home.aspx|) can provide advice on information resources and course materials, arrange information skills workshops for your students, and offer guidance on materials for your teaching and research. The Library also provides a series of Moodle-based Library Companions which provide tutorials, guides, workshop materials and useful resources for all students and staff at LSE.

LSE100 Writing Lab 

From Weeks 3-10 of Michaelmas and Lent terms, the LSE100 Writing Lab offers a free tutorial service to support undergraduates in their academic written work from any department. The Writing Lab advisers provide guidance about writing (for instance on structure, logical organisation and the conventions of academic writing) and feedback on draft work, but do not proof-read or provide help with content. For more information see lse.ac.uk/LSE100 |


Teaching and Learning Centre 

LSE’s Teaching and Learning Centre (lse.ac.uk/tlc|) offers a range of free resources and activities throughout the academic year that complement and extend students’ academic learning. There are several components:

  • Learning World – a dedicated Moodle site containing many developmental materials. Students should be encouraged to register as early in the year as possible.
  • Learning and personal development programme – a series of workshops and lectures on topics such as effective reading strategies, participating and presenting in classes and seminars, exam preparation and stress management. See the inside back cover for details of this year’s programme.
  • One to one and group sessions with qualitative study advisers to discuss written work, a reading list or particular readings; with quantitative study advisers to work through problem sets, course notes or particular difficulties; or with the Royal Literary Fund Fellow (one to one only) for guidance on writing style and structure. To book, students can call into the Teaching and Learning Centre Office (KSW 5.07 – on the 5th floor of 20 Kingsway) or all +44 (0)20 7852 3627. Please note that demand for these services is high and students may need to wait several days or even weeks for an available appointment. Referral by academic advisers is helpful.
  • Maximise Your Potential: for undergraduates, intensive two week programmes at the end of Summer Term to broaden skills in job searching, languages, research and peer support. See lse.ac.uk/apd
  • MSc Dissertation Week: five days of events at the end of Summer Term to help students plan, write and make the most of their dissertation. See lse.ac.uk/tlc

All aspects of this provision can be made available in a tailored form within academic programmes. Academic advisers and departmental tutors wishing to explore this option should contact their departmental contact from the Centre’s Educational Development team – see under Section 2.3|.

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