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Frequently Asked Questions

Why might I need counselling?

LSE recognises that counselling can be a beneficial way to support its staff members to work to the best of their ability.

Members of staff use the Counselling Service to help them with a variety of issues.  Sometimes a problem is quite clear, e.g. a bereavement or relationship problem, whereas some people may be dealing with stress, anxiety or depression, which impacts on their well-being.  Often there is a sense that "things are not quite right" or people feel low in confidence or self-esteem, which prevents them from achieving their potential.  These are all valid reasons to make use of the Counselling Service.

Who can use the counselling service?

Counselling is available to all members of staff at LSE, which includes part and full time workers.

What happens in a counselling session?

Counselling takes place in a room which is private and free from interruption.  The session usually lasts for 50 minutes, and the first session is an opportunity to clarify what you need and to see how counselling may be useful.  Sometimes, one session is sufficient, or, if not, further appointments can be arranged. We can offer up to 6 sessions.

Will any information go on my staff records?

No. You will be asked to complete a registration form that asks for contact details and other relevant information such as gender, ethnicity etc for anonymous statistical monitoring purposes. Counsellors keep brief summaries of sessions, and these are kept in a locked filing cabinet accessible only to the staff counselling service.

Will anybody be informed that I am going to counselling?

Counsellors will not inform a third party of any details relating to your attendance at the Staff Counselling Service.  Confidentiality is an important part of the work.  However, it can sometimes be useful for other people to know, for example, line managers can perhaps re-negotiate your work load if that is adding to your problems, or colleagues can help look out for you in the work place, but this is not always appropriate and it is entirely your decision as to whether or not you tell anyone.

There are some situations in which counsellors may have to pass on personal information which include:-

  •  when it is believed that someone is at serious risk or
  • when required by law to disclose

Consent to disclose any information is sought from the client if at all possible.  The Service works to the Ethical Framework for Good Practice as produced by the British Association for Counselling and Psychotherapy (BACP) www.bacp.co.uk|

Please see Confidentiality|.