At the start of 2013/14 academic year, the School made a commitment to provide a mediation scheme in order to improve and develop working relationships without the use of formal procedures.

For the first time, the School now has eight in-house mediators, drawn from a variety of backgrounds and roles across the School, who have successfully completed nationally accredited training.  A list of the names of the mediators can be found on link. Also, the School has signed up to the newly established University of London’s Shared Mediation and Investigation Service (UoLMIN) which is available to higher education institutions within the M25. The Service guarantees participating universities quick and efficient access to qualified external mediators. The School expects the in-house mediators to be used in most situations and UoLMIN only in exceptional circumstances e.g. where it is not feasible to use internal mediators. HR Division has a small budget to contribute to the cost of mediation carried out by UoLMIN mediators.

The practical arrangements for arranging mediation are made by the Mediation Co-ordinator.

Description of mediation

Mediation is a voluntary process where an impartial third party facilitates two or more people to take responsibility for working together to improve their working relationship.

The School carries out co-mediation:  mediation that uses two mediators. The mediators work as a team to support parties in discussing the issues of concern, facilitate them to put forward options for resolution and reach agreement on a mutually acceptable solution. The role of each mediator is to provide impartial and non-judgemental support to all parties, foster a safe, constructive and confidential environment and support the parties to reach a consensual outcome.

Mediation usually lasts one full day and is carried out in neutral venues away from the offices of the parties. It involves a series of meetings facilitated by the mediators, moving from individual meetings in the morning to a joint meeting of both parties in the afternoon.

The Mediation Process Flowchart outlines the process for internal mediation. The process for mediation through UoLMIN begins with discussion with the HR Partner.

Benefits of mediation

Research commissioned by Acas found that the introduction of in-house mediation can have a transformative effect on workplace relations and underpin a new (and more informal) approach in the way that issues are managed.

Mediation provides a swifter resolution than formal procedures, reduces stress and anxiety for the individuals involved, improves team working and frees up management time.

One of the main advantages of mediation is the use of a common-sense approach that helps the parties to agree their own practical solutions. The process of mediation enables the parties to move forward from blame and retribution in order to reach a new understanding or way of working. A successful mediation results in realistic, agreed and measurable action plans.


The employee and Head of Department/Service Leader or manager should contact the relevant HR Partner to discuss the issue. If it agreed that mediation may help to resolve the grievance, the HR Partner will appoint an internal or external mediator through the Mediation Co-ordinator to help towards a resolution. Should the services of an external mediator be agreed, departments are normally expected to meet the costs of the service.

The Mediation Process Flowchart| outlines the steps to be followed for internal mediation.


At the end of the mediation process, the parties are encouraged to provide feedback on it to the Mediation Co-ordinator so that the School can learn what is working well and where the mediation process offered might need improvement.

List of the Internal Mediators

The Mediation Co-ordinator is Gail Keeley (| and 020 7955 6545). In Gail’s absence e.g. on annual leave, Lisa Morrow (| and 020 7849 4687) will provide cover as the Mediation Co-ordinator.



Jacqui Beazley

Catering Services

James Deeley

Gender Institute

Louisa Green

Research Degrees

Shaun Harris

LSE Careers

Imran Iqbal

Management Department

Daniel Linehan

Social Psychology

Jo Taplin-Green



External Mediation

The University of London Mediation & Investigation Network (UoLMIN) is a new shared service between Universities within the M25 and is co-ordinated by mediation experts The TCM Group. The service provides participating universities on-demand access to qualified mediators and investigators.

Gail Keeley, Human Resources Division is one of the UoLMIN qualified mediators.

The Mediation Referral request form can be found here|.