How to contact us

HR Division
Lionel Robbins Building (5th Floor)
10 Portugal Street
London WC2A 2HD

Office hours:
Monday: 9.30 - 5.30
Tuesday: 9.30 - 5.30
Wednesday: 9.30 - 5.30
Thursday: 9.30 - 5.30
Friday: 9.30 - 5.30 

HR who's who


Tel: +44 (0)20 7955 6659
Fax: +44 (0)20 7242 3967

On your first day

What should I do before I arrive?

Please sign and return any contractual papers promptly, as this will ensure that everything is ready for you on your first day. If you are able to complete the on-boarding form via the online recruitment system prior to your start date, this makes it faster for us to get you set up on our systems correctly.

International staff: Please see the International Staff welcome page for information on what assistance we can give you in opening a UK bank account, and other LSE services which can help you settle in.

Which documents do I need to bring on my first day of employment?

On your first day, you will need to come to the HR Division with the following:

  • Passport - and Visa, if you are from outside the European Economic Area (EEA). If you are from the EEA and have a National Identity Card, we can accept this in place of a passport. If UK staff members do not have a passport we accept a full birth certificate in combination with a National Insurance number card. Expired UK/EEA passports are also accepted. Please note that due to legal restrictions we cannot accept copies of these documents – we must see the originals.
  • P45 from your last job (if you have this).
  • National Insurance (NI) number. If you do not have a NI number, you will need to apply for one – we can explain how to do this when you come to the Division, but please ensure you allow extra time for this.
  • If you are in the UK on a student visa, you will also need to provide your student ID card.

We will need to take a copy of your passport (and visa, where relevant) and may need you to complete a P46 tax form (if you do not have a P45) and an employee details form (for hourly-paid staff). We will also give members of staff eligible to join a pension scheme a brief overview of the relevant scheme.

Your line manager will be able to tell you when they have allowed time for this in your induction schedule, and will show you how to get to the office.

How much time will I need to spend at HR?

It usually takes between 15 and 30 minutes to complete the above items, but if you have queries, it can take longer, so please allow plenty of time, particularly if you are planning on visiting at lunchtime, when more people usually visit the Division. For these reasons also avoid visiting at the very end of the day.

When can I obtain my LSE card?

Please note that your employee record is only "live" on our system from day 1 of your contract, and not before. This means that prior to this date, you will not appear on the IT or Library system, and therefore cannot be given an LSE IT network account or LSE card.

Once a new member of staff is entered onto our system, their details feed through to the central LSE system, which feeds through to Library and IT. The system updates overnight. We always endeavour to have all new starters live on the system on day 1 of employment so that they can obtain their staff card promptly, but please note that due to the extremely high volume of GTA contracts issued in October each year, this is occasionally not possible.  Where this is the case, we will do our best to keep you updated and minimise the impact on your work.

Further information about LSE cards can be found here  (PDF).

What are the office opening hours and when is the best time to visit HR?

Our office opening hours at the Human Resources Division are 9.30 to 5.30; please ensure they are aware of these before setting out.  We are particularly busy during the first hour of the day and at lunchtime (between 12 and 2 is usually our busiest period), so if possible, avoid visiting at these times, so that we can see everyone promptly.

Where can I get help with queries that aren't answered here?

If you have general queries about the process for new starters, please contact the HR Services team on extension 6659, or by emailing 

For GTA contract queries or other hourly-paid contract queries, contact the Pay team:

Please consider using email rather than visiting in person, and we can call you back if we need to discuss anything with you.

Please also browse the rest of the HR intranet for further information and support.