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How to contact us

Residential Services
London School of Economics and Political Science
Houghton Street

Telephone:  +44 (0)20 7955 6990
Fax: +44 (0)20 7242 1658
Email: Residences.Admin@lse.ac.uk|

Please see Who's who| for further contact details.

A promise to you - our service charter

Who we are

Residential Services are one of London's largest Higher Education student accommodation providers, with space for over 3,000 students, employing over 200 staff, with an annual turnover of circa £25m.

What we do

Residential Services are the key provider of residential accommodation for students who are studying at the London School of Economics and Political Science (LSE ).

Residential Services aim to provide all student residents with accommodation that is welcoming, supportive, and secure within close proximity to the campus of the School.

Residential Services supports the use of its residential accommodation for commercial purposes to visitors. This helps support the wider strategic and financial objectives of the School.

What you can expect from us

  • We provide 24 hour support in all LSE residences.
  • We will deal with any query you have as quickly as we can.
  • We will tell you how long we will take to deal with your query and do our best to keep to the time we have said.
  • We will let you know when answering your query takes longer than first expected.
  • We will provide you with friendly, helpful service whenever you deal with us.
  • We will resolve customer complaints fairly, consistently, and promptly.
  • We will actively seek your feedback on how we can improve our services.

What to do if you're not satisfied with the service you've received from us

Firstly contact the person or service you used and tell them what went wrong. 

If you are unsure who to contact then email your comment or complaint to residences.complaints@lse.ac.uk|.

We will send you an acknowledgment immediately and, if your complaint is not complex, send you a full response within ten working days. If we need to investigate further we will let you know when you can expect a full reply from us. If you are not satisfied with the way we handled your complaint we will tell you what to do next.

You can also download our LSE Residential Services Customer Service Charter below.

Note: A copy of this procedure can be made available in large print format, in Braille and on audio cassette. If you require an alternative format, please email Yvonne Ward at the IT helpdesk  (y.ward@lse.ac.uk|), stating the format you would prefer and to where it should be sent.