How to contact us

Residential Services
London School of Economics and Political Science
Houghton Street

Telephone:  +44 (0)20 7955 6990
Fax: +44 (0)20 7242 1658

Please see Who's who for further contact details.

UUK Code Of Practice (The Code) - information for staff

At LSE Residential and Catering Services Division, we are committed to providing our students with a high standard of accommodation. We understand how important a safe and comfortable living environment is to successful university and college life, and as such, fully support The Student Accommodation Code. 

Developed by UUK and GuildHE, The Code is designed to ensure that students
have the right to safe, good quality accommodation, wherever they are studying,
and to make sure they get the best out of their time living in university or college

Passfield Hall receptionThe Code outlines important details about our responsibilities as a university or
further education college, including for example, fire and safety requirements,
repairs and maintenance procedures, health and wellbeing responsibilities and
details on the student complaints procedure. It also provides full details on the
tenants' responsibilities. 

The Code covers six main areas

A healthy safe environment - this section covers students' rights to information on essential fire safety precautions; accommodation security; and details on what furniture and facilities should be provided for them.

Timely repairs and maintenance – this section explains what repair and maintenance work is the responsibility of the university or college and what timescales they should work to when carrying out emergency or planned maintenance work.

A clean, pleasant living environment - this section outlines the services and utilities students can expect in their accommodation, including standard utilities such as heating and lighting, but also services and facilities such as rubbish and recycling collection and bicycle and car parking.

A formal, contractual relationship with the university or college landlord – this section details the information students can legally request from their landlords including rent payment schedules, cleaning schedules, and details on how to report a problem.

Access to health and wellbeing services – this section outlines the requirements for universities to provide information on where students can find welfare support, medical help, financial advice and counselling services.

A living environment free from anti-social behaviour – this section covers measures that universities and colleges should take to help ensure that their residences are happy and respectful environments.

More information to help you with the implementation and administration of the code is available in each residence.

Useful links:

Implementation, governance, news and promotional downloads: Universities UK: information for providers (opens in a new window)

The Code student information website - and a useful digest for staff (opens in a new window)