Complaints procedure
The Reprographics Department appreciates that there will be times when things don't go quite right. In order to ensure that such instances are handled quickly and efficiently and to minimise the chance of the same mistakes being made again, customers are asked to contact the Reprographics Manager in the first instance. However if the complaint is of a sensitive nature then contact the Head of IMT Infrastructure.
Be assured that:
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Any complaint will be acknowledged within 1 working day
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Any complaint will be addressed within 3 working days following acknowledgement
And be aware that:
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The timeframe for solutions relating to any specific complaint will be dependent upon individual circumstances