Customers drive our service and we need to meet their requirements. The Reprographics Department aims to achieve the highest possible customer service provision. The customers should expect Reprographics to meet the following standards:
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Be consistent - the departments aims for a consistency in approach in all areas of its service
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Utilise good communication - we will provide accurate information and advice on all aspects of the Reprographics service provided
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Transparent recharges and quotes - we will provide clear, transparent costs and quotations with breakdown of cost
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Transparent and competitive pricing - we will provide clear pricing on all major elements of Reprographics print
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Positive presence - we have an identifiable brand that enhances the level and quality of services provided at the LSE
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Proactive consultation - to be aware of staff and departmental requirements and to seek input in order to provide services that departments want
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Flexibility - Reprographics staff will make all necessary efforts to meet your requirements
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Confidentiality - Trust is an important part of the Reprographics service. If you have a sensitive document that requires careful printing and handling then Reprographics guarantees that your private print work remains private and will work closely with you to understand and meet your requirements. Such arrangements will be made via the Reprographics Manager.