How to contact us

Room OLD G.28
Old Building
4 Portugal Street
London WC2A 2AE

Opening hours: 9:30am-5:30pm
Mon-Fri

Tel: +44 (0)20 7955 7986
Email: repro.admin@lse.ac.uk| 

Reprographics FAQ

Where, when and who

Where is Reprographics and what are the opening times?|
Who is the Reprographics Manager?|
What is the turn-around times for Reprographics print jobs?|

What services do you offer?

Does Reprographics do type setting?|
What sort of work does the Reprographics Department do?|
Do you deliver print jobs?|
Where can I get a report on my department's reprographic expenditure?|
Does Reprographics do calendars and other promotional material?|
Does Reprographics still produce Annual Leave Cards?|
Do you do laminating?|
I'm a student - do you do Student Cards?|
Does Reprographics offer a thesis binding service? |

About my print job...

Who can I talk to about my print job?|
If I've got a technical problem with my proof who can I talk to?|

Do you do stationery?

What stationery does Reprographics offer? |
Does Reprographics supply printed envelopes?
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Can I submit a print job online?

What is Eprint?|
How do I use Eprint?|
Will I get notification about when my job is ready?|
Why should I use Eprint? |

How much will my job cost?

Can I get a quote? |

Recycling

Where can I recycle my old toner cartridges?
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I've a question about photocopiers...

Is there a list showing the locations of photocopiers?|
Where do I order paper? Who do I contact to order paper?|
Who do I call to order toner?|
Who do I contact to report a fault with a photocopier?|
Who do I contact to request a copier?|
Who do I contact to move a copier to a new location? |

I've a question about photocopier prepaid cards...

How do I request a photocopier card?|
How do I add units to my photocopier card?|
How do I transfer units if a member of staff leaves the LSE? |

Can I make a suggestion?

Where can I make a suggestion regarding your services?
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Where is Reprographics and what are the opening times?
Reprographics is located in Room G.28 on the ground floor of the Old Building on Portugal Street opposite the Parish Hall. Reprographics is open Monday to Friday 9:30am-5:30pm

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Who is the Reprographics Manager and the Reprographics team?
Simon Hill is the Reprographics Manager. The Digital Copier Operators are Mark Anderson and Grant Davies, the Production and Technical Assistant is Conor Nicholls, the Copier Fleet Maintenance Operative is Giuseppe Capillo and the Office Manager is Elena Vitan. Contact details can be found in the Who's Who| section of the Reprographics website.

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What is the turn around time on a Reprographics print job?
Please see our Service Level Statement|.  If you have an urgent requirement then please contact the Reprographics team.

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Does Reprographics do type setting?
Strictly speaking, no but some jobs may be entertained. To discuss your requirements, please contact us.

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What sort of work does Reprographics do?
Reprographics is a digital printers. We can however also provide you with competitive quotes on Lithographic printing for longer run print requests. For a comprehensive listing of Reprographics' services please read our Services Guide|

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Do you deliver print jobs?
The Reprographics Department offers a full on-campus delivery service for all print jobs excluding smaller stationery orders.

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Where can I get a report on my department's reprographics expenditure?
It is possible to get details of your department's monthly expenditure via Aptos although it is appreciated that this does not provide a detailed breakdown. Reprographics is now sending monthly statements itemising all jobs submitted via Eprint, email and hard copy submission to a person nominated by the head of your department. If you haven't received a monthly statement yet please contact Elena Vitan on extension 7986.

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Does Reprographics do calendars and other promotional material?
Yes, Reprographics can produce a fully comprehensive range of promotional material such as free-standing banners, eco carrier bags, large format posters, name badges, prints on foam board etc.  Please contact the Reprographics Manager to discuss your specific requirements.

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Does Reprographics still produce Annual Leave Cards?
Yes, we still print Annual Leave Cards.

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Do you do laminating?
Yes we do laminates in A3, A4 and A5 sizes. Please speak to Reprographics with regard to your specific requirements.

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I'm a student - do you produce Student Introduction Cards?
Yes. Prices and information for the Student Introduction Cards can be found here|.

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Do you do PhD thesis binding?
Yes, Reprographics does offer PhD thesis binding for submission to your department. Reprographics does not provide a binding service for final submission.

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Who can I talk to about my print job?
In the first instance contact the Reprographics Office Manager, Elena Vitan, on Ext 7986. If Elena cannot deal with your question she will put you in contact with either the Reprographics Manager| or the Reprographics Digital Copier Operator (Mark Anderson|).

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If I've got a technical problem with my proof - who can I talk to?
Mark Anderson and Grant Davies are the Reprographics Digital Copier Operators and will provide expert technical advice on a wide range of reprographics issues. Mark Anderson's extension is 6312. Grant Davies's extension is 7976.

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What stationery does Reprographics offer?
Reprographics offers various stationery items including staff business cards, letterheads, compliment slips and printed envelopes as well as student introduction cards for PhD and Master's candidates. Further information on stationery can be found here|

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Does Reprographics supply printed envelopes?
Reprographics now supply peel and seal, non window, white envelopes printed with the LSE logo in the corner and the Houghton Street return address on the flap. These can be sourced in bulk at very competitive prices. Envelopes requiring departmental addresses on the flap can be produced but these are quoted on for individual orders.

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What is Eprint?
Eprint is the online Reprographics' print job submission system. EPrint offers an easy user interface for uploading print jobs, previewing your documents and defining your exact requirements for your print job.

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How do I use Eprint?
The Eprint web interface is easy to follow and use but for full instructions see the online guide How to use the system| or contact the Reprographics team who will be happy to guide you through the process.

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Will I get notification when my job is ready?
Yes. The system is configured to generate emails at two stages in the print process: 1) When the job has been received in the print room and 2) When the job has been printed and completed on the system.

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Why should I use Eprint?
The online system is the most efficient way to submit your print job. You can define your job, submit your document electronically, proof read your document and even store jobs on line for a defined period of time. Where at all possible Reprographics recommends that you submit your job via Eprint, but if you need to submit a hard copy print job then use the Reprographics Print Requisition Form.| Reprographics will also accept print requests by email if you have difficulties using Eprint but this is not our preferred route.

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Can I get a quote?
Yes. Please contact the Reprographics team for quotes on any of your print requirements.

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Where can I recycle my old toner cartridges?
Reprographics is the central point for the reception of used laser jet toner cartridges from around the School. 

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Is there an online list showing the locations of photocopiers around the School?
A comprehensive list of outstation photocopier locations can be found here|.

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Who can I contact to resupply the paper?
If the paper runs out on your local photocopier then call Elena Vitan on 7986 and she will arrange for a paper re-supply.

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Who do I call to replace the toner bottle on my local photocopier?
If the toner runs out on your local photocopier then call Elena Vitan on 7986 and she will arrange for a replacement toner bottle to be installed.

For machine specific technical reasons the toner bottle cannot be replaced until it is completely empty, and this cannot be overridden manually. Whilst the photocopier will give a 'low toner level' warning it is not specific and it is impossible to be certain when the toner will actually run out.

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Who do I contact regarding a fault with my local photocopier?
Reprographics monitors the status of the fleet of School photocopiers using real-time monitoring software each and every weekday. We will identify and rectify the majority of issues without you having to contact us. However, if a machine should become inoperable for whatever reason, the sooner it is reported the quicker the fault can be rectified. One of the biggest problems that Reprographics has faced in the past concerning faulty copiers is that on occasions no one actually notified Reprographics that there was a problem. Call Elena Vitan on 7986 and she will log an engineer call immediately

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Who do I contact to request a photocopier for my department?
If you think that your department needs a(n additional) photocopier then in the first instance contact Simon Hill, the Reprographics Manager on extension 7365 to discuss your requirements. He will talk through the various options in terms of available specification and pricing.

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Who do I contact to move a copier to a new location?
If your department is moving then it is essential that your photocopier provision is included in your departmental move arrangements. Contact Elena Vitan on 7986 or Simon Hill on 7365 and an engineer call will be logged. Reprographics will then liaise with you to arrange the most convenient time to move your departmental photocopier(s). Please do not move the photocopier yourself, get a removal company to move the photocopier or get the porters to move the copier. This will invalidate the School's service contract and will almost certainly result in a copier that fails to work when you switch it back on in your new location. Your department would be liable for any associated repair and engineer costs.

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How do I request a photocopier card?
If this is the first time you have requested a photocopier card then ask for a photocopier card request form| from Elena Vitan on 7986. She will send it to you via internal mail. Fill in the form, get it signed by your line manager including the budget code to which the cost of the card will be charged. Read the Ts&Cs on the back of the form and bring the appropriate copy of the form back to Reprographics. Your card will be prepared and you will be contacted when it is ready.Usually, cards can be issued as you wait.

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How do I add units to my photocopier card?
If you require your copier card to be topped up then simply fill in the additional units form| and bring it to Reprographics. Your card will be charged to the budget code that Reprographics has on record for your original request.

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How do I transfer spare units from an existing photocopier card if a member of my staff leaves the LSE?
Take the card to Reprographics along with details of the card that you want the spare units transferred to. Reprographics has the facility to electronically transfer units to other cards. Refunds will not be given on spare units.

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Where can I make a suggestion regarding your services?
Reprographics now has an online comments form. Please see here.|

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