Refunding payments

Refund requests are reviewed and processed by the FICC Customer Support Team.

Currently we process refunds for the following business areas: 

• Online Store
• Accommodation
• Residences
• Nursery
• Tuition fees
• Scholarships and Awards
• Summer School

We work closely with both Professional Services and Academic Departments to ensure requests are dealt with expediently. If you have any questions about the process please contact us by emailing Finance.Division.Refunds@lse.ac.uk   

 

For further information on the refund process see:Refund process

 

 

You can request a refund by completing a Refund Request Form A and submitting this request via IssueTrak

Please note: You will need to download and save the form to your PC, complete and attach to the IssueTrak ticket.

 

Refund policy

1. Refunds will be processed within 3-5 business days in non-busy periods and 7-10 days in busy periods.
2. If your refund request is declined we will advise you
3. The Finance Division will accept no responsibility for inaccurate information provided on your request form.
4. The Finance Division have the right to reject a refund requests if the form is incomplete or inaccurate.
5. If you have any complaints about the service please email finance.division.refunds@lse.ac.uk outlining the reasons for your complaint.
6. LSE is not able to refund any shortfalls due to exchange rate fluctuations, or offer compensation for any bank or other charges incurred.
7. Refunds for domestic and international bank transfers (including WUBS wire payments) are made via our domestic BACS or international payment mechanism. They will be made to the bank account used (Where possible)when payments were made and your local bank will make any exchange necessary from GBP. LSE is not liable for any variance due to foreign exchange rate fluctuations
8. All other refunds are made by cheques or international drafts, payable to you, the student or sponsor where applicable and mailed to the current mailing address on our record. You must notify the school of any change of address either via online or in writing by submitting the change of address form to ensure correct delivery of refund cheques
9. Where a refund is due the School will return to source: Payments received by credit or debit Card will be refunded to the card where the payment came from. Payments received by cheque or bankers draft will be returned by cheque. Payments received by bank transfer: If refunding less than the 'full' amount paid payment will be returned by cheque. If refunding the bank payment in full then payment will be returned to original account the money was transferred from.
10. All refunds are processed in accordance with the Money Laundering Regulations 2007.
11. ALL refund requests should be submitted via Issue Trak, any request submitted outside of this platform will not be processed.

 

• Refunding payments
• Refunds Staff-User-Guide-and-Procedures
• Refund process
• Refund Request Form A