Invoicing

Sales Invoice and Credit note requests are reviewed and processed by the FICC Customer Support Team.

Currently we process invoice and credit note requests for the following areas:

• Catering
• China Summer School
• Conferences
• Careers Service
• Estates
• General
• Payroll
• Library
• FSO
• Nursery
• Research
• Sportsground
• Telecoms

If you have any questions about the process please contact us by emailing Finance.Division.Invoicing@lse.ac.uk   

 

Process flow

Please click on the link below for a full walk-through of the Sales invoice process 

 Sales invoice process 

Requesting a Invoice or Credit Note:

You can request a invoice by completing a Sales Invoicing Request and submitting request via IssueTrak

You can request a credit note by completing a Credit Note Request and submitting via IssueTrak

 

Please note: All requests must be submitted via IssueTrak, any requests received via email will be rejected. 

The PDF forms need to be downloaded and saved to your PC prior to completion.

 

 Sales and Credit Note Policy

 

1. The School's standard terms and conditions state that payment terms for all invoices require payment to be made within 30 days of invoice date. Exceptions to this must be agreed in advance with the Chief Financial Officer
2. LSE Staff should seek advice from the Tax Team or have used the online VAT Toolkit and kept a copy of the result for future audit purposes when determining VAT liability.
3. Prior to submitting an invoice request you should determine if a Purchase Order number is required.
4. Following the submission of your request, the invoice will follow the Schools standard debt chasing process. Details can be found in Annex 7
5. In the event of non-payment, the debt will be reviewed and may be passed to the School's external debt collection agency. All necessary action will be taken to recover this debt, including legal processes.
6. Invoices and Credit notes will be processed within 7 business days in non-busy periods and 7-10 days in busy periods.
7. If your invoice or credit note request is declined, we will advise you
8. The Finance Division will accept no responsibility for inaccurate information provided on your request form.
9. The Finance Division have the right to reject an invoice or credit note requests if the form is incomplete or inaccurate.
10. If you have any complaints about the service, please email finance.division.invoicing@lse.ac.uk  outlining the reasons for your complaint.
11. All invoice and credit note requests are processed in accordance with the LSE Financial Regulations
12. ALL requests should be submitted via Issue Trak, any request submitted outside of this platform will not be processed.