Need to speak to someone in Estates, but not sure who?
You will find every member of the LSE Estates Division under their respective department tab in the left hand column, but for an at a glance view of the key contacts you may need when contacting us, please see below:
To report an emergency or a very urgent job – eg blocked toilets, floods, lift faults, power loss, health and safety hazards or anything likely to cause injury.
Please dial ext 2444 or #6244, if calling from a public access phone dial 020 7831 8713 This number is for emergency use only and is staffed between 8:00am - 5:00pm
Out of hours please call security on ext 2000
Service Request Form should be used for any non-urgent requests, this enables us to log the job and manage progress. Please include as much detail as possible.
General enquiries can be directed to estates.admin@lse.ac.uk or call 020 7955 6477
Compliments and complaints
Sidhu, Jasinder - Customer Services Manager
Deals with all aspects of the Estates Helpdesk management and associated Customer Services, incl. dealing with queries and complaints; edits the FM newsletter; responsible for all relevant MIS and administration.
Contact details: 1KW, 3rd Floor, 020 7955 7778, j.sidhu@lse.ac.uk
Property and space requests
Office moves and space management requests Including allocation of space, relocation, acquisitions and disposals, please contact:
Estates.space.requests@lse.ac.uk
Boyd, Matthew - Assistant Estates Surveyor
Assists with the day to day management of the School’s property interests. The first point of contact for all Landlord and Tenant issues relating to the School, responsible for dealing with any issues in any of the School’s leased accommodation or any issues faced by any of the School’s Tenants.
Contact details: 1KW, 3rd Floor, 020 7955 7985, m.boyd@lse.ac.uk
Baltouna, Athanasia (Nancy) - Property Assistant (Graduate Intern)
Offers administrative support to the Property and Space Strategy Team and manages the Space Request database. Liaises with the Finance Division, external consultants, agents and solicitors. Assists with Benchmarking Reports and data and drawings extraction from Planon.
Contact details: 1KW, 3rd Floor, 020 955 7985,a.baltouna@lse.ac.uk
Hooker, Mandy - Head of Admin and PA to Estates Director
Responsible for managing all administration and secretarial functions within the Estates Division.
Contact details: 1KW 3rd Floor, 020 7852 3614, m.hooker@lse.ac.uk
Franklin, Paul - Head of Maintenance
Responsible for Maintenance Team and overseeing all aspects of the day to day maintenance around the Houghton Street campus. Also responsible for the building stores and furniture supplies.
Contact details: 1KW, 3rd floor, 020 7955 6736, p.l.franklin@lse.ac.uk
Allister, Chris - Head of Facilities.
Responsible for the operational delivery and performance of all FM soft service contracts across the LSE campus. Line manager of FM Team, Post Room and Sports Ground.
For all FM related issues please contact Estates.FM@lse.ac.uk
Contact details: 1KW, 3rd Floor, 020 7955 6080,
j.m.allister@lse.ac.uk
Gladstone, Ben - Post Room Supervisor.
The post room is responsible for the distribution of all internal, external incoming and outgoing mail and can arrange courier services.
Contact details: KGS 55, 020 7955 6564, b.gladstone@lse.ac.uk
Allen, Richard - Facilities Manager, Operational.
Richard manages the portering team
Contact details: SHF B.01, 020 7955 6760 r.allen1@lse.ac.uk
Thornbury, Paul - Head of Security.
Paul is responsible for all facets of security for the LSE including the security management of high profile visits and lectures.
Contact details: OLD 1.02, 020 7955 6055,
p.c.thornbury@lse.ac.uk
Mulcahy, Richard - Security Operations Manager.
Contact details: OLD 1.02, 020 7955 6589,
r.mulcahy@lse.ac.uk
Ward, Rachel - Head of Room Bookings and Commerical Events.
Responsible for managing commercial events and income from hire of space and internal room booking processes.
Contact details: 1KW, 3rd Floor, 020 7955 7461,
r.l.ward@lse.ac.uk
Emmett, Jon - Acting Head of Environmental Sustainability
Leads the sustainability team overseeing the implementation of strategy and delivery of services across campus and residences.
Contact details: 1KW, 3rd Floor, 020 7852 1135,
j.emmett@lse.ac.uk
Dunster, Phoebe - Capital Development Team Secretary
Provides support to Director of Capital Development and all Capital Development Project Managers in respect of building works across the School.
Contact details: 1KW, 3rd Floor, 020 7106 1158,
p.j.dunster@lse.ac.uk