In the event of unsatisfactory resolution at Stage 2 please contact the Director responsible for the relevant Section.
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Service
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Contact details:
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Facility Management Cleaning Maintenance
Security
Furniture Environmental & Sustainability
Post Room
Room Bookings
Sports Ground
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Allan Blair
Director of Facilities Management
a.blair1@lse.ac.uk
ext.6748
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Capital Development Projects
Long Term Maintenance
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Ken Kinsella
Director of Capital Development
k.kinsella@lse.ac.uk
ext.4951
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Moves & Space Management
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Richard Jenden
Directory of Property and Space Strategy
r.jenden@lse.ac.uk
ext.3647
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Response time: The Director will aim to send an initial response to the customer within 3 working days* from when he/she receives the complaint (or sooner in the event of an emergency). In the initial response, where appropriate, the result of any investigation will be stated, guidance on the proposed resolution will be offered and where possible an estimated time of completion will be provided.
Follow up: Every effort will be made to resolve the issue at this stage. The Director will advise the customer on a contact for follow-up if required.
* Where complaints have been sent to a named member of staff who is not available to deal with your enquiry, e.g. staff on holiday etc, an out-of-office response will be posted to direct who should be contacted in their absence. Alternatively, please contact Help Desk for direction.
Stage 4: In the event of unsatisfactory resolution at Stage 3, appeals