How to contact us

Use Service Request Form to report a facilities or maintenance issue.


To follow up progress on a job email


Helpdesk Enquiries:  020 7955 7956


Emergencies: Mon-Fri, 8am-5pm

020 7831 8713 or ext 2444 or #6244 if calling from a public access phone.


Emergencies: Out of hours

Contact Security on ext 2000


New Works Request form

If you wish to clarify any point or to discuss the proposal prior to making a request please contact extension 6548 or 4951.

This form is to be approved by the Head of Department/Section requesting works and returned to the Estates Capital Development Team. By email to  or to Capital Development, Estates Division, TW1 room 5.01 (no works will commence until this NWR is approved).

A PDF version of this form is available to print off and complete by hand at New Works Request (PDF).

All sections must be completed.

*indicates required fields

  • Location of works *
  • Who, within your department/division, is responsible for this request and with whom should all liaison be made?
  • Name *
  • Name of HOD or budget holder *
  • Name of HOD *





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