How to contact us

Use Service Request Form| to report a facilities or maintenance issue.


To follow up progress on a job email|.


Helpdesk Enquiries|:  020 7955 7956


Emergencies: Mon-Fri, 8am-5pm

020 7831 8713 or ext 2444 or #6244 if calling from a public access phone.


Emergencies: Out of hours

Contact Security on ext 2000


New Works Request form

If you wish to clarify any point or to discuss the proposal prior to making a request please contact extension 6548 or 4951.

This form is to be approved by the Head of Department/Section requesting works and returned to the Estates Capital Development Team. By email to|  or to Capital Development, Estates Division, TW1 room 5.01 (no works will commence until this NWR is approved).

A PDF version of this form is available to print off and complete by hand at New Works Request (PDF).

All sections must be completed.

*indicates required fields

  • Location of works *
  • Who, within your department/division, is responsible for this request and with whom should all liaison be made?
  • Name *
  • Name of HOD or budget holder *
  • Name of HOD *





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