How to contact us

Use Service Request Form| to report a facilities or maintenance issue.


To follow up progress on a job email|.


Helpdesk Enquiries|:  020 7955 7956


Emergencies: Mon-Fri, 8am-5pm

020 7831 8713 or ext 2444 or #6244 if calling from a public access phone.


Emergencies: Out of hours

Contact Security on ext 2000

Helpdesk feedback form

Thank you for using an Estates Division service.


Customer feedback


We would appreciate if you would take a minute to give us your opinions on the service you received from Estates Division.


Please rate each of the following questions and click the Submit button.



About your privacy


The information you provide here is collected, processed, analysed and used by Estates Division. It is used in a strictly confidential manner and no personal details are passed to third parties outside the Estates Division. The only exception is that from time to time your feedback may be used to illustrate how we are doing in reports, the Maintenance Newsletter or for staff training purposes. However, we do not reveal the source of the feedback unless you say you are happy for us to do so.


Please quote the job reference on the feedback so that we can deal with any stated issues, positive or otherwise. However, should you want to submit the feedback anonymously please omit the reference number and enter the rest of the information. If you choose the latter, please note that we will not be able to resolve your queries as we will not know the details of the job and who to contact about it.


Many thanks for taking the time and completing your feedback.


Beni (Albena) Ahjem
Customer Services Manager