How to contact us

Use Service Request Form| to report a facilities or maintenance issue.

 

To follow up progress on a job email estates.follow-up-jobs@lse.ac.uk|.

 

Helpdesk Enquiries|:  020 7955 7956

 

Emergencies: Mon-Fri, 8am-5pm

020 7831 8713 or ext 2444 or #6244 if calling from a public access phone.

 

Emergencies: Out of hours

Contact Security on ext 2000

Planned maintenance

This is an example of a typical type of Planned Preventative Maintenance (PPM)schedule that the Maintenance team carry out.

Fire safety

  • Fire fighting appliances: fire extinguishers, blankets etc. - checked annually.
  • Fire door checks – carried out monthly out of hours by in house team across campus. This is a legal requirement. These doors are to be kept closed at all times and not to be wedged or kept open. If staff notice a fault on the doors please report to Estates Helpdesk.
  • Fire alarm/call points testing – this is carried out weekly across campus. This is a legal requirement. For information on fire marshals and fire assembly points please see Health and Safety
  • Fire alarm test schedule (PDF)
  • Dry risers – 'fire engine'
  • Sprinkler systems - checked 6 monthly and quarterly.
  • Smoke vents
  • Fire circuits
  • VESDA (Very Early Smoke Detection Alarm) System - for Comms rooms etc. checked twice a year.

Water treatment

  • Cooling towers - monthly water samples are taken.
  • 2 year risk assessments.
  • Legionella sample quality.
  • Hot and cold water temperature.
  • Chlorination - annual chlorinations are carried out twice a year over the Christmas and Easter closure period.
  • HSE inspections.
  • Water treatment schedule (PDF)

Lifts

Plant service

  • Chillers
  • Boilers
  • Plant room checks - carried out weekly.
  • Air handling units
  • Air conditioning systems
  • Deep cleaning of duct work
  • Pressure vessels
  • Insurance checks

Electrical

  • Portable Appliance Testing (PAT) – 35,000 items. this is carried out across campus every 3 years (apart from Catering, Peacock Theatre and Maintenance workshop areas which is yearly).
  • PAT Testing schedule - to follow.
  • PAT Testing Policy
  • Emergency light tests - Conducted out of hours. If any lights are out, especially in the stairwells, please report them to the Estates Helpdesk.
  • Electrical circuit tests.
  • Repairs/small installations.
  • Planned lamp changes - this is carried out every 2 years in the sports facility areas.
  • Automatic doors - are serviced twice a year. If you notice a fault with a door please report it via the Service Request Form.
  • Automatic windows - serviced annually.
  • Old Theatre lighting boards - For information on this please see Conferences and Events Electrical information.

BEMS

  • Monitor.
  • Control/change settings.
  • Services.
  • Repairs.
  • Gas, electric and water meter readings - over 100 meters are read across the campus on a monthly basis by Estates staff.

Building General

  • Drain surveys/CCTV and regular cleaning - annually.
  • Water free urinals - serviced once a month.
  • Small floor repairs.
  • Decoration.
  • Locker Maintenance.
  • Door closers and floor springs.
  • Clocks - changed twice a year in common areas. If your clock is not right please report this via the Estates Helpdesk, please do not change the clock yourself in these common areas.
  • Clock procedure (PDF)
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