How to contact us


Use Service Request Form to report a facilities or maintenance issue.


To follow up progress on a job email


Helpdesk Enquiries:  020 7955 7956


Emergencies: Mon-Fri, 8:30am-5pm

020 7831 8713 or ext 2444 or #6244 if calling from a public access phone.


Emergencies: Out of hours

Contact Security on ext 2000




The maintenance department consists of 20 technicians and 3 supervisors. There are normally 3 supervisor and 17 technicians from 8 – 4pm Monday to Friday. From 4 – 11pm there is 1 electrician and another trade Monday to Friday.

The team look after the 30 buildings across campus. This includes looking after the maintenance of 107 lifts and 28 boiler houses and dealing with 60 + contractors. They deal with 11,000 customer requests as well as carrying out planned preventative maintenance and emergencies.

The remit of the maintenance team is extremely wide and includes:-

  • Providing a responsive maintenance service to address emergencies and failures.
  • Planned maintenance of the major elements of equipment and plant together with other cyclical work.

For emergency maintenance please ring 2444.

For other maintenance requests please see the Helpdesk page.



BEMS and building temperature

BEMS explained, where and how we use it and the benefits.

Sustainable LSE

Maintenance and the environment

Find out what Maintenance have done in the past for the environment and what initiatives they plan to carry out in the near future.




Find the answer to your question.



They answer/deal with enquiries, liaise with other sections and departments, manage Service Requests from staff, manage complaints and queries, analyse/respond to feedback, statistics/management reports, newsletters, door plates and lift call outs.



 Contractor Rules (PDF)

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