How to contact us

Use Service request forms to report a facilities or maintenance issue.

 

Helpdesk enquiries:  020 7955 7956

 

Estates reception:  020 7955 6477

 

Estates who's who

 

Emergency contact

Helpdesk: 020 7831 8713 or  ext 2444

Security: ext 2000

Faqs

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1. I would like my office spring cleaned, what do I do?

2. I have some blue confidential waste which needs collecting.

3. When will my bin be emptied?

4. When are the toilets cleaned in my building?

5. My desk/windowsill has not been cleaned?

6. The sanitary waste bin is full, who do I contact?

7. The hand dryer/roller towel is broken in the toilet. Who do I report this to?

8. The roller towel in the toilet is jammed/broken. Who do I report this to?

9. How can I get rid of my toner cartridge?

10. How do I get rid of my cardboard?

11. When I have my locks changed/ door code changed do the cleaners need to know?

 

 

1. I would like my office spring cleaned, what do I do?

As this is an additional cleaning service please contact Josette Edwards-Leigh on x1144 or email j.edwards-leigh@lse.ac.uk with your request. She will then provide you with a quote for the additional service.

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2. I have some blue confidential waste which needs collecting.

Please complete a Porters request form and they can collect the sacks for you. Alternatively please email estates.porters@lse.ac.uk or call x6760.

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3. When will my bin be emptied?

Please see the Cleaning schedule by building to see when your bin is scheduled to be emptied. If it has been missed please complete a request via the Environment Service Request Form

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4. When are the toilets cleaned in my building?

Toilet areas are cleaned daily in all buildings.

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5. My desk/windowsill has not been cleaned?

The cleaners do not remove items from desks or windowsills so please ensure these areas are cleared of papers/items etc. to enable the cleaners to clean the area. 

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6. The sanitary waste bin is full, who do I contact?

Please contact Josette Edwards-Leigh on x1144 or email j.edwards-leigh@lse.ac.uk with your request.  

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7. The hand dryer/roller towel is broken in the toilet. Who do I report this to?

Please report this to the Estates Helpdesk by completing the Service request form.

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8. The roller towel in the toilet is jammed/broken. Who do I report this to?

Please report this to the Estates Helpdesk by completing the Service request form.

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9. How can I get rid of my toner cartridge?

Please report this to the Estates Helpdesk by completing the Service request form.

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10. How do I get rid of my cardboard?

Please report this to the Estates Helpdesk by completing the Service request form.

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11. When I have my locks changed/ door code changed do the cleaners need to know?

Yes as it may impede on their ability to clean your office. Report to Estates Cleaning Manager Josette Edwards-Leigh on x1144 or email j.edwards-leigh@lse.ac.uk.

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