How to contact us

Use Service request forms| to report a facilities or maintenance issue.

 

Helpdesk enquiries|:  020 7955 7956

 

Estates reception:  020 7955 6477

 

Estates who's who|

 

Emergency contact

Helpdesk: 020 7831 8713 or  ext 2444

Security: ext 2000

Cleaning

The current cleaning and ancillary service provision is provided by resource group http://www.resourcegroup.co.uk/|.

This contract represents a significant investment by the LSE to maintain and raise standards in FM service provision across the LSE main campus.  Servicing is now provided 6am – 10pm Monday to Sunday and includes servicing of teaching rooms, meeting rooms and lecture theatres.  Servicing of many conferences and events up to certain size will also be included within the scope of the contract.

Day-to-day onsite management of all facets of the cleaning and ancillary services are provided in partnership by the Estates Division FM Team and resource group Service Delivery Managers (SDMs).  They work shifts providing cover for the full working day including weekends.

Services and standards you can expect:

Please avoid emailing the cleaning contractor or individual FMs directly.  The Estates FM email address is monitored by all members of the FM Team and monitored out of normal hours by duty shift managers and ensures that your query will be handled in a timely fashion.

For details of Terms dates|  see here. 


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