How to contact us

Use Service request forms to report a facilities or maintenance issue.

 

Helpdesk enquiries:  020 7955 7956

 

Estates reception:  020 7955 6477

 

Estates who's who

 

Emergency contact

Helpdesk: 020 7831 8713 or  ext 2444

Security: ext 2000

Saw Swee Hock Student Centre

Cleaning criteria

Cleaning will be carried out between:

  • Monday and Friday from 06:00-08:30
  • Saturday and Sunday 06:00 - 11:00

Within term time

1. See schedule specified below

  Floors to be cleaned
Monday Common areas and offices on 2nd and 5th floors
Tuesday Common areas andoffices on 3rd floor 
Wednesday Common areas and offices on 2nd and 5th floors  
Thursday Common areas and offices and G.02, post room on ground floor
Friday Common areas and offices on 3rd floor 
Saturday Common areas, excluding any office based common areas e.g. kitchenettes
Sunday Common areas, excluding any office based common areas e.g. kitchenettes

2. Cleaned daily are common areas which are defined as, but not limited to : 

  • kitchenettes
  • corridors
  • rest rooms
  • public meeting rooms
  • computer rooms
  • event areas
  • main staircases
  • Faith Centre prayer rooms
  • sports facilities/gyms
  • catering facilities incl. pubs and clubs
  • toilets / washrooms / shower rooms
  • external areas.

3. Fire Exit Stairs: Cleaned twice a week and checked on a daily basis

4. There is a weekday (Mon-Fri) janitorial provision between 09:00am - 10pm and a weekend (Sat-Sun) janitorial provision between 12:00pm - 10:00pm.

Outside term time

6. Periodic work scheduled by Estates and by request by department

Not what you were looking for?

If this information does not answer your query please complete a Estates Cleaning Issues/Request Form  

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