How to contact us

Use Service request forms to report a facilities or maintenance issue.

 

Helpdesk enquiries:  020 7955 7956

 

Estates reception:  020 7955 6477

 

Estates who's who

 

Emergency contact

Helpdesk: 020 7831 8713 or  ext 2444

Security: ext 2000

Old Building

Cleaning criteria

Cleaning will be carried out between Monday and Friday from 06:00-08:30

Within term time

1. See schedule specified below

  Floors to be cleaned
Monday Deep clean of common area and classrooms (whole building less computer rooms).   General clean of toilet facilities.
Tuesday Common area, classrooms and toilets (whole building).   1st (front offices), 2nd (front offices), 3rd (front office space), 4th (front office space), 5th (front office space), 6th (front office space)
Wednesday Common area, classrooms and toilets (whole building).   SSC, 1st (rear office space), 2nd (rear and middle office space), 3rd (rear office space), 4th (rear office space), 5th (rear office space), 6th (rear office space)
Thursday Common area, classrooms and toilets (whole building).  1st (front office space), 2nd (front office space), 3rd (front office space), 4th (front office space), 5th (front office space), 6th (front office space)
Friday Common area, classrooms and toilets (whole building).   SSC, 1st (rear office space), 2nd (rear and middle office space), 3rd (rear office space), 4th (rear office space), 5th (rear office space), 6th (rear office space)

2. Cleaned daily: 

  • Common Areas (Common areas are defined as: kitchenettes, corridors, rest rooms, computer rooms and main stair cases),  
  • Catering facilities,
  • Toilets
  • External areas.

3. Fire Exit Stairs: Cleaned twice a week and checked on a daily basis

(Please note: Due to their size and layout, the Old Building office floors are split into two for the purposes of cleaning: front and rear). 

4. Saturday and Sunday:  General cleaning of basement and ground floor toilet facilities.  General clean of computer rooms in basement and the Main Lodge Facilities (tea room and main reception area).

Outside term time

1. Periodic work scheduled by Estates and by request by department

Weekend cleaning requirement?

The above cleaning provision refers to the normal working week (Monday to Friday).  If you are organising an event taking place at a weekend, or you are using a teaching facility and require the room to be cleaned before/after your event and/or cleaning of toilet facilities, then please ensure that you clearly state your requirement to Conferences when booking your room.

Not what you were looking for?

If this information does not answer your query please complete a Estates Cleaning Issues/Request Form

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