How to contact us

Use Service Request Form to report a facilities or maintenance issue.


To follow up progress on a job email


Helpdesk Enquiries:  020 7955 7956


Emergencies: Mon-Fri, 8:30am-5pm

020 7831 8713 or ext 2444 or #6244 if calling from a public access phone.


Emergencies: Out of hours

Contact Security on ext 2000


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Helpdesk banner 

The Estates Helpdesk is the first point of contact and interface between the LSE customers and the Estates Facilities Team. We receive, assess, process and co-ordinate job requests, information enquiries and feedback; we offer direct support to the Facility and Maintenance Teams; and we act as an information hub for any enquiries relating to the Estates Division. Helpdesk who's who. - we are here to help.


To report an emergency or a very urgent job

Please dial ext 2444 or #6244, or if calling from a public access phone dial 020 7831 8713  – eg blocked toilets, floods, lift faults, power loss, health and safety hazards or anything likely to cause injury. This number is for emergency use only and is staffed between 8:30am - 5:00pm 

Out of hours please call security on ext 2000

Service Request Forms

Service Request Form unless it is an emergency please use the relevant on-line form to submit your service request,  this enables us to log the job and manage progress. Please include as much detail as possible.

For general information or to check progress on a current job, email Alternatively, please contact Help Desk Technicians on ext 6415 or ext 7956.

Queries and feedback contact the customer services manager via email  or on ext 7778.

Auto updates – submitted maintenance requests trigger two automated emails confirming acceptance and completion of the job, the latter will also ask for feedback. Do please let us know your comments and suggestions.

See our monthly newsletter for the latest updates.

Contingency procedure for service requests – should the IT infrastructure breakdown and job requests could no longer be logged on-line please use hard copy Service Request Form and follow this users' instruction. 

Are you a new user of Helpdesk? You can find out more about how to use our services in our guide for new users [PDF].

For more information please read the Estates helpdesk reference booklet [PDF].

Please contact helpdesk if you are unsure of the time-scale and cannot find it in the tables below. We will try to give you a time frame wherever possible.

These response times are reviewed annually. The current time scales reflect the workload and the resources we currently have.

Building fabric works: carpentry, signs, minor furniture repairs, locks and keys, toilet accessories, minor decoration, bins, smashed windows and mirrors, shelves, whiteboards, notice boards, removal of building material etc. Building fabric SLAs [PDF]

Electrical works: faulty alarms and lifts, spent and flickering lights, loss of power, repairs and replacement of sockets, light fittings and diffusers etc. Electrical works SLAs [PDF]

Furniture requests: re-use and new furniture requests. Furniture request SLAs (PDF)

Mechanical works: gas, heating, air conditioning and ventilation issues.
Mechanical works SLAs [PDF]

Plumbing works: leaks and blockages, replacement and repairs to taps, plugs, toilets; new service installations. Plumbing works SLAs [PDF]


2016 Jan to June Customer Feedback



Please use the following links for more information:

  • Service request guidance if you are unsure of which service request form to use.
  • FAQs if you have a question about the Helpdesk and how we manage your requests.
  • A-Z for a full description of the services we offer.