How to contact us

Use Service Request Form| to report a facilities or maintenance issue.

 

To follow up progress on a job email estates.follow-up-jobs@lse.ac.uk|.

 

Helpdesk Enquiries|:  020 7955 7956

 

Emergencies: Mon-Fri, 8am-5pm

020 7831 8713 or ext 2444 or #6244 if calling from a public access phone.

 

Emergencies: Out of hours

Contact Security on ext 2000

A-Z of services

A

Accommodation (space allocation)
Written requests for accommodation should be sent by email to the Property and Space Management Team on Estates.Space.Requests@lse.ac.uk|

Ambient room temperature| [PDF]

Air conditioning
Faults should be reported to the Estates Helpdesk using the on-line Maintenance Service Request Form|. For more information please see ambient room temperature|.

AV Equipment
Please see AV Services.|

B

Bins, litter
Litter bins in communal areas are emptied daily. Problems should be reported via the Estates cleaning request/ issues form . For cleaning frequencies in the individual offices and further information please visit Cleaning service|. For more information about waste management and recycling please visit Sustainable LSE|.

Blinds
Budget restrictions do not make it possible to supply blinds to offices without VDU equipment or to offices which can be re-arranged to prevent glare on screens. Please note that, to ensure a cost-effective service, it is normal policy to accumulate orders. Faults with blinds should be reported via the Service Request Form|.

Building projects
For information on current projects see Building and construction|.

C

Cleaning
For full details of the cleaning schedules and frequencies please see Cleaning service|. Additional cleaning, e.g. carpet clean, inside of fridges etc. that is not included in the contract can be undertaken by the contractor if a budget code is supplied. Please submit an Estates cleaning request/ issues form| to request the service or report a problem.

Clocks
Requests for provision of or repairs to clocks should be made via the Maintenance Request Form|.

The Estates Division change the time on the clocks in the common areas and teaching rooms twice a year in line with the summer and winter time changes. The offices are done on request. We have a mix of battery clocks and radio clocks, both of which present practical issues: the batteries are changed regularly to ensure the clocks are working and the signal is as strong as possible to ensure that the radio clocks are picking it up. Every effort is being made to ensure that the clocks are in working order, however this cannot always be guaranteed. Adding to this is the number of clocks we manage, currently over 300. Therefore, customers are asked to report any faulty clocks in order for the Maintenance Team to address them as quickly as possible.

Confidential waste sacks
To request confidential waste sacks please contact the porters estates.porters@lse.ac.uk| or submit the Portering Request Form|.

Confidential waste removal
Please contact the porters estates.porters@lse.ac.uk| or submit the Portering Request Form|.

Contractors on site|

Curtains
Curtains are no longer supplied.

Cycle Parking
Full details and a location map can be found in the Transport and Facilities for Cyclists| section of the on-line Facilities Guide.

D

Data point
Please contact your IT support, for more information please see IT Services|.

Decoration
The School operates a cyclical programme of painting and requests for this work should be directed through each departmental manager. A 10 year planned re-decoration schedule is in place, this is managed by Capital Development Team please contact estates-help-desk@lse.ac.uk| . Redecoration that is required outside the long term schedule can be undertaken if a budget code is provided. Please submit a Service Request Form|.

Desk lamps
Requests for provision of or repairs to desk lamps should be made via the Service Request Form|. For requests that do not fall under the standard provision please supply a budget code (e.g. free standing uplighter).

Doorplates
Requests for new door plates should be made via the Service Request Form|.
Please note that the names on the door plates to Connaught House are updated by the Departmental Managers.

E

Electrical
Electrical faults should be reported via the Service Request Form|.

Electrical panel - Old Theatre
SU users who have booked the Old Theatre and require access to the electrical panel should include this request in their booking.  Conferences will liaise with Estates Maintenance to ensure the power is switched on.  For more information regarding this procedure visit Conferences webpages|.  Further details on how to use the panel can be obtained by contacting the SU directly on 020 7955 7158 or by email su.info@lse.ac.uk|  SU provide training on the correct operation.  There is also a self-help guide on how to operate here http://www.etcconnect.com/product.tutorial.aspx?ID=22010|

Electrician on duty during out of hours events
This can be requested through Conferences conferences@lse.ac.uk| and may attract a charge.

Emergencies
Please report any emergencies, including H&S issues likely to cause damage via the Helpdesk Emergency phone ext 2444 or if calling from a communal area dial #6244. Any repairs that may have a H&S  implication should be reported immediately to the Help desk.

F

Fans
Requests for provision of or repairs to fans should be made via the Service Request Form.

Fire alarm test schedule |

Flooring
Problems with flooring should be reported using the Service Request Form|.

FM Team contact email: Estates.FM@lse.ac.uk| 

Furniture
To request furniture please check Furniture| re-use and contact the Helpdesk on Estates-help-desk@lse.ac.uk|.  Budget code may be required for non-standard items.
To request the return/removal of redundant furniture please use our Service Request form|.  Furniture returned/removed will be assessed for quality and entered into our ReUse scheme should it meet the LSE standard.

G

Gas
Gas leaks should be reported immediately to the Helpdesk Emergency Line ext 2444 or to ext 2000 out of normal office hours.

H

Hand driers
Problems with hand driers should be reported via the Service Request Form|.

Health & safety
Please see Health and Safety at Work. |Any repairs that may have a H&S  implication should be reported immediately to the Help desk.

Heating
Problems with heating should be made via the Service Request Form|. Please note that we do not supply portable heaters as a matter of routine. For more information please see ambient room temperature|.

K

Keys, request
Requests for keys should be made via the Service Request Form|.  Please note, only Departmental Administrators are authorised to request keys.

Keys, surplus
Surplus keys should be returned to the Estates Division Helpdesk in Tower One, 4th floor.

Kitchen equipment disposal/removal/repair
This is the responsibility of the department.

L

Lifts
Please report any faults with lifts or trapped passengers to Help Desk during working hours Monday – Friday 0800 – 1700 hrs on ext. 2444 and to Security out of hours on ext. 2000. We will send an in-house technician to investigate the fault before calling the lift contractor to repair. If the fault is simple, the lift is usually put back in service within a few hours. However, if spare parts are required, the lift may need to be out of service until they are delivered. In the case of the latter, notices are displayed to advise. When required we put the lifts out of service for essential maintenance. If this is planned, the time and duration is usually communicated with the Departmental Managers.

Lifts, disabled
Problems with lifts should be reported via the Service Request Form|.

Lights
Problems with lights and requests for desk lamps should be reported via the Service Request Form|.

Locks
Requests for provision of or repairs to locks should be made via the Service Request Form|.

We no longer supply Digital Locks, we only maintain the existing ones. The alternative to Digital Locks are Salto Locks. You can request for a Salto Lock to be fitted using the Service Request form|, please provide a budget code. The cost for Salto Locks is £250 plus VAT.

M

Maintenance requests
Requests for maintenance should be made using the Service Request Form|. Emergencies should be reported to ext 2444. Only genuine emergencies will be handled on this extension.

Moves, heavy/bulky items
To have a heavy/bulky item moved, inc. furniture please submit a porters request form|  or contact the porters estates.porters@lse.ac.uk|

Moves, office
Moves associated with building projects are organised by the Estates Division. Written requests should be sent by email to the Property and Space Management Team on Estates.Space.Requests@lse.ac.uk|

O

Office equipment disposal/removal/repair
This is the responsibility of the department.

P

Painting
The School operates a cyclical programme of painting and requests for this work should be directed through each departmental manager. A 10 year planned re-decoration schedule is in place, this is managed by Capital Development Team please contact estates-help-desk@lse.ac.uk|.  Redecoration that is required outside the long term schedule can be undertaken if a budget code is provided.

Pest control
Pest control problems should be reported to the Estates Help Desk via the Estates Environmental Request Form|

Phones
Please see Telecoms.
|
Plumbing
Problems with plumbing should be reported via the Service Request Form|.
In emergency call ext 2444. (ext 2000 out of hours).

Portable (electrical) Appliance Testing (PAT)
There is a three year rolling programme for the campus. The Departmental Managers and Administrators are informed when the testing will be taking place in the relevant areas. Notices are also posted in strategic locations. The high risk areas, such as catering areas, are tested six monthly. Any appliances that do not pass the test are condemned and must be removed off campus as they are not safe to use, alternatively an urgent repair is to be arranged.

R

Recycling bins
Waste paper recycling bins in offices are emptied by cleaning staff. Problems should be reported via the Estates Environmental Request Form|

Repairs
Requests for maintenance should be made using the Service Request Form|. Emergencies should be reported to ext 2444. Only genuine emergencies will be handled on this extension.

S

Salto Locks
The standard Salto locks times schedules to landing/departmental doors (not office doors) and staff/student fobs are as follows: -

  • Unlock at 09:30 and lockdown at 17:00 Monday to Friday.
  • Staff (level 30): 7am – 12 Midnight Mon-Fri 8am – 10pm Sat/Sun.
  • Researchers (level 30): 7am – 12 Midnight Mon-Fri 8am – 10pm Sat/Sun.
  • Student (Level 10 – access to department only – no offices): 8am – 9.30pm Monday to Friday.

Any requests for the application of time schedules outside of the times stipulated above, must be made via the LSE Security office.

Please note: 8th Floor Tower 2 – landing doors – request to have these doors permanently locked-down authorised by by LSE Security - Graham Shillabeer g.shillabeer@lse.ac.uk| upon request from the department concerned.

It is essential ,that all Salto fobs issued to staff and students are updated once a year, otherwise they will stop working!  The expiry date will be either 12 months from the date of issue or 12 months from the date that the fob was last placed on a Salto Fob Update Reader. Unfortunately this is a non-optional security measure that was built into the system.  We strongly recommend, therefore, that staff and students in possession of Salto fobs place their fob against the Update Reader just before Christmas closure (and every 12 months thereafter). This will give them a further 12 months of access.

Salto Fob Update Readers can be found in the following locations:

  • Old Building Foyer – next to the lifts and internal phone.
  • St Clements Foyer – just outside the Lodge on the right hand side.
  • Clement House Foyer – outside the Lodge on the Right hand side
  • Tower 1 Foyer – next to the lifts on the right
  • Tower 3 Foyer – next to the lifts on the left hand wall
  • NAB – on reception desk
  • 32L Foyer- opposite the reception desk

For any Salto Fob enquiries (new fob issue/ fob reprogramming – to remove/add rooms - fob cancellation etc…), please use the Estates Division Salto Request Form|

When requesting a fob| please stipulate the name of the user, LSE ID number, the required access level (Staff, Researcher, Student), area of required access (office room number) and the Valid Until Date on the users LSE ID Card.
If a Salto fob is issued to a new starter prior to them receiving their LSE ID card the fob will be programmed for two weeks only.  Once the LSE ID card has been allocated please contact LSE Security and the access will be extended to full 12 months.

Sanitary towel bins
Sanitary bins are provided in all ladies, unisex and disabled toilets. Problems should be reported via the Estates Environmental Request Form| 

Sanitary towel dispensers
Sanitary towel and tampon machines are located in some ladies toilets. Problems should be reported via the Estates Environmental Request Form|.

Shelving
Requests for shelving should be made via the Service Request Form|.

Showers
Problems with showers should be reported via the Maintenance Service Request Form|. For the location of the showers on campus please see Sports facilities|.

Sinks
Problems with sinks should be reported via the Maintenance Service Request Form|.

Soap
Problems with supply of soap should be reported via the Estates Environmental Request Form|

T

Toilet rolls
Issues should be reported via Estates.FM@lse.ac.uk|

Toilets
Blocked toilets or damage to toilets should be reported via the Maintenance Service Request Form|. Cleaning Issues should be reported via Estates.FM@lse.ac.uk|

Towels, roller
Request for repairs should be reported via the Maintenance Service Request Form|.

Lack of supplies issues should be reported to Estates.FM@lse.ac.uk|

W

Water coolers
Not to be confused with water fountains – the responsibility for supply and maintenance of the water coolers rests with the Departmental Managers. Please contact  Maintenance only if the department would like to investigate the possibility of connecting the water coolers to the mains supply.

Water drinking
Drinking water – the taps are located in kitchens and toilets and are clearly marked with the 'drinking water' sign.

Water fountains
There are water fountains situated across campus, please see the Facilities Guide food and drink| for more information.

Window cleaning
Window cleaning is carried out according to an annual schedule. Issues with the window cleaning schedule should be reported to Estates.FM@lse.ac.uk|.

Windows
Problems with windows should be reported via the Service Request Form|.

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