Who should be my first point of contact if I have an issue?
We understand that staff may often not know who to approach if they need advice on equality and diversity related issues for themselves or their colleagues. These may include bullying and harassment, flexible working, mental health issues etc. Mostly, depending on the issue, you will have several options but generally speaking, it's best to explore the following -
Line manager - Your line manager is your first point of contact for all work related issues. However, if you don't feel comfortable talking to your line manager or if your issue is related to your line manager, you have other people in the School to talk to.
HR Partners - HR Partners support managers and staff with HR planning and HR related issues. You can approach them to raise an issue and/or ask for advice.
Related Services - If you have a specific issue, you may wish to contact one of our related services, such as Health and Safety, Counselling, Chaplaincy etc.
Equality and Diversity team - The Equality and Diversity team can provide advice and information on matters related to equality and diversity, so please contact them if you're not sure what to do or who to talk to.
You may also wish to see Policies and Training.
Mental health and wellbeing
The School is committed to challenging mental health stigma and is a signatory to the Time of Change pledge.
If you're concerned about your own or a colleague's mental health and would like to seek advice, please see above for the list of people you can approach.
You can also use the following resources -
Staff counselling - The School offers free and confidential counselling to all staff.
Sickness absence - If you feel unable to work, you should speak to your line manager/departmental manager/head of department to convey this. You may also wish to find out more about sickness absence procedures.
Line manager's resource - A guide to managing and supporting people with mental health problems in the workplace [PDF]
Mental Health First Aid - This is a two day nationally approved course which aims to promote awareness of mental health issues, to train non-professionals to recognise those affected by mental health and to offer help and guidance towards obtaining professional support. Places can be booked via the Training and Development System.
Networks - The School has a Mental Health Support Group and a Disabled Staff Network which staff are welcome to join. For more information, please see Staff networks.
Wellbeing and Stress Management page on the Health and Safety website provides some useful information.
Staff rest room: A Staff rest room is available in the New Academic Building, and the reception team can arrange access.
Other organisations - Mind and Time to Change are two external organisations with a wealth of resources on mental health.
Parents and carers
For information on support for parents/parents-to-be and carers, please see Human Resources webpages on Family friendly benefits and Information for Carers which provide information on (but not limited to) the following -
Childcare vouchers - Members of staff can 'exchange' or sacrifice part of their salary in return for childcare vouchers. Tax and National Insurance contributions are not taken on the amount of the salary sacrificed.
Childcare costs when on conferences or fieldwork - Where the funder allows childcare costs to be covered by the grant, the costs may be claimed by the employee with support from the School. For more details, please see FAQs.
Emergency childcare - Parents can call the Nursery from 8.15am onwards to check whether they are able to look after their child at short notice.
Emergency paid leave - For crisis incidents affecting a dependant, staff can take up to two days paid emergency leave.
Compassionate leave - Members of staff are allowed paid leave for the death and attendance at the funeral of immediate family members, other close relatives or other people with whom they had a close continuing relationship.
New and expectant mothers' room - The School provides a room where expectant mothers can put their feet up and rest and where those who are still breastfeeding can express and store milk.
Networks and support - There are several networks, such as the New Parents and Parents-to-be network and the Network for Carers, which can provide networking and mentoring opportunities as well as a listening ear and support.
Grievances and harassment
For information on the School policies and procedures on disciplinaries, grievances and harassment, please see Human Resources.
Various equality and diversity training courses are available to all staff to give them an understanding of equality and diversity, such as Equality and Inclusion for Managers and Non-managers, Fair Treatment and Respect and the online equality and diversity course. To book a place on one of these courses, please go to the Training and Development System.
If you want to organise training for your team on a particular issues, please contact the Equality and Diversity team for advice.
You may wish to see our list of Frequently Asked Questions. If you have a query that has not been addressed in these webpages, please contact the Equality and Diversity team.
You may also find the following related services useful -
Disability and Wellbeing Service
The Disability and Wellbeing Service provides the first point of contact and an overview for current and prospective disabled students and staff.
The LSE Faith Centre is a state of the art multi-faith facility used for worship, prayer, interfaith discussion and hospitality by the diverse student and staff body at LSE. Revd Dr James Walters, Chaplain and Interfaith Adviser, provides pastoral care to students and members of staff and supports religious life and cohesion within the wider LSE community.
Health and Safety
These pages give information on measures the School takes to ensure the health, safety and welfare of everyone who works, studies or visits the premises or may be affected by the activities of the School.
The Language Centre specialises in providing current LSE students and staff with language support as well as providing programmes for prospective students.
St Philip's Medical Centre
St Philip's Medical Centre is an NHS general practice staffed by doctors and nurses who provide primary medical and nursing care to registered patients and anyone who becomes ill or requires medical advice whilst within the LSE campus.
LSE offers a free and confidential counselling service to all its students.
This is an opportunity for all staff to access support, whether to discuss a problem or situation that is causing concern, or some distress that is taking place at work or home.