Strategic Plan 2016-2021
Alternatively, you can download a PDF copy of this document: Catering Services Strategic Plan 2016-2021 [PDF]
-
Our customers
We will constantly seek ways to understand our customer’s needs by seeking feedback and acting on their views and exceeding their expectations.
-
Our services
Continuously improve the quality of our food, beverage, hospitality and retail outlets to ensure they deliver a highly innovative and contemporary service to the school, meeting the diverse needs of our student, staff and wider customers’ expectations and desires and are commensurate with LSE aspirations.
-
Our people
Create and maintain a positive,flexible, vibrant, high-performing workforce that is capable of change and acts on customer feedback to improve services and their own performance.
-
Environmental sustainability
Support the School’s environmental aims,and deliver a catering environmental strategy with targets and commitments that are reviewed annually and available on our website.
-
Financial sustainability
Offer excellent value for money to students and the School whilst ensuring financial sustainability, seeking ways to expand our revenue base to reinvest in food and beverage facilities for the future benefit of the wider community.