How to contact us

 

Email: it.helpdesk@lse.ac.uk|

Location: STC.198, St. Clements Building 

Laptop surgery

laptopsurgeryTop

The Laptop Surgery provides free advice and hands-on assistance connecting to LSE resources from off-site, and connecting personally-owned laptop and mobile devices to the LSE network.

Location

The Laptop Surgery is in room STC.S198, St Clements Building, first floor.

What we do

  • Connection of personally-owned laptops to LSE's IT environment: the LSE network, email, H: space and School printers
  • Virus and malware protection, disinfection or removal
  • Academic data retrieval
  • Advice on Operating System problems
  • Help diagnosing hardware problems
  • Configuration of mobile phones and PDAs to access LSE email
  • General advice on laptop and mobile devices issues
  • Limited hardware support
    • Hard drive data recovery
    • Hard drive replacements
    • Memory upgrades

Please note that the Laptop Surgery is unable to assist with:

  • Hardware repairs of any kind
  • Staff and students from other universities
  • LSE alumni

Non-Windows operating systems can currently only be supported on a best-efforts basis.

Important information for your visit

You are required to stay with your laptop at all times during your visit to the Laptop Surgery. You are also advised to bring your power supply, adapters and software CDs.

The Laptop Surgery runs on a drop-in basis. Waiting times may be lengthy at the beginning of each term.

Support for staff

Staff and research students with LSE-owned laptops are supported by the IT Service Desk|.

Staff and research students with personally-owned laptops are welcome to attend the Laptop Surgery during term and in vacation. They can also request an appointment for assistance. Appointments are scheduled for the hour immediately following the closure of the Laptop Surgery, during term time only. To make an appointment, email IT.Servicedesk@lse.ac.uk|

When you contact us, we will agree on a date and time for you to bring in your laptop, depending on availability.

Support for staff and research students with personally-owned laptops is limited to assisting with:

  • Connecting to the LSE network using wired network or wireless (Wi-Fi)
  • How to search for available wireless hotspots
  • Remote access to LSE email, H: space and P: drive
  • VPN and Remote Desktop

Support in residences

Residence IT advisors are available part-time to assist students with IT queries. They can be contacted via the IT Help Desk|.

Email: IT.Helpdesk@lse.ac.uk|
Phone: 020 7955 6728

Laptop surgery hours vary from week to week in order to match demand. Please check carefully before your visit.

Academic year 2013-2014

Please note that the Laptop Surgery is closed on weekends and School closure days.

During vacation time, the Laptop Surgery is open from 11:00am - 1:00pm.

Michaelmas Term

23 - 27 September: 10am - 2pm
30 September - 22 November: 10am - 4pm
25 November - 13 December: 10am - 2pm

Lent Term

6 - 10 January: 11am - 1pm
13 January - 14 February: 10am - 4pm
17 February - 21 March: 10am - 2pm

Summer Term

21 - 25 April: 11am - 1pm
28 April - 16 May: 10am - 4pm
19 May - 4 July: 10am - 2pm

A lot of the time at the Laptop Surgery is spent scanning for viruses and spyware, and updating software and the operating system. To save your own time:

  • Use the Windows built-in firewall (enabled by default) or install a free third-party firewall, such as Zone Alarm
  • Update your anti-virus software to the latest definitions. IMT strongly recommend Sophos, which is available for free to current LSE staff and students.
  • Download and run anti-spyware software such as MalwareBytes.
  • Run Microsoft Updates for the latest security updates for Microsoft Windows and Office software products.
  • Configure Windows to download security updates automatically by clicking Start | Control Panel | Windows Update (or Automatic Updates)
  • Set a password for your Windows computer - Start | Control Panel | User Accounts

For more information, see Protecting Your Own Computer Guides & FAQs|.

If you think your computer has a virus:

  1. Update your virus scanner virus definitions
  2. Run a scan for viruses

This will disinfect your computer of any viruses. If you are unsure whether you have antivirus software or need further help, visit the Laptop Surgery.

Limited hardware support

Please note that the Laptop Surgery is unable to assist with hardware repairs of any kind. Users are advised to contact their suppliers.

The Laptop Surgery offers assistance with hard drive replacement, memory upgrades and hard drive data recovery, on a best-efforts basis.

Users will be required to sign a disclaimer| (PDF), before any of these hardware activities can be carried out on their computer.

Apple Mac support policy

The Laptop Surgery will provide support for connecting to the LSE network on campus via cable and wireless connections and remotely via VPN and Remote Desktop. We can also offer support for email, H: Space and printing.

Support is offered for the Apple Mac OS X operating system only. Windows OS is not supported on Apple Mac laptops. Any other requests for assistance and advice will be dealt with on a case-by-case basis, and no guarantee can be made on the level of support provided. While the Laptop Surgery will endeavour to maintain the integrity of laptop data, we cannot be held responsible for any losses that may occur.

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