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Staff and research postgraduates - IT Services contact details

User support

For desktop support of School-owned hardware and software on the LSE network, network and email account issues and general IT queries.

Your support team

Select a department from the list below to see support team contact details.


Laptop Surgery

The Laptop Surgery| provides assistance connecting to LSE resources from off-site and connecting personally-owned laptop and mobile devices to the LSE network.

Email: ITS.Remote.Support@lse.ac.uk|

Location: S198, St. Clements Building

We also provide support in residences|

Laptop Surgery opening hours|

 

Staff can make appointments by emailing| the team; alternatively, they can drop in during regular hours.

 

Teaching and Learning Spaces

For support with public PC rooms and teaching equipment, including audio-visual equipment. Details about services can be found under IT facilities|.

 

Email: ITS.AV.Support@lse.ac.uk|

Phone: +44 (0) 20 7955 7437

Extension: 7437; 5300/5400 (for urgent support calls)

Location: H810, Connaught House

Opening Hours:
08:30 - 18:00 (Monday - Friday)

 

Training

For training| in basic web design and Microsoft Office and professional IT certification.

Email: IT.Training@lse.ac.uk|

Phone: +44 (0) 20 7955 6223

Extension: 6223

Location: S100, St. Clements Building

Opening Hours:
10:00 - 17:00 (Monday - Friday)

 

Telecoms

The telecoms| team handle queries regarding telephones, faxes, voicemail and other telecoms services.

Email: Telecoms@lse.ac.uk|

Phone: +44 (0) 20 7405 7686 (switchboard)

Extension: 2222 (fault line); 0 (switchboard)

Location: A104, Old Building

Opening Hours:
09:00 - 17:30 (Monday - Friday). Outside of these hours, the Security Desk in the Old Building take over the main switchboard calls.

 

Accessibility

IT accessibility information| and support for students and staff with disabilities. Staff should contact their user support team in the first instance regarding accessibility issues.

 

Email: ITS.Disabilities.Support@lse.ac.uk|

Phone: +44 (0) 20 7955 6947

Location: First floor Library

To book an appointment, please contact the IT Help Desk|.

 

Programme Office

The Programme Office provides assistance to Administrative Divisions with the initiation, business analysis and management of IT Projects and Programmes.

Email: ITS.Programme.Office@lse.ac.uk|

Telephone: +44 (0) 20 7955 6467
or +44 (0) 20 7955 5119

Location: AH300

 

General enquiries

For all other enquiries or general information about IT Services.

 

Email: ITS.Admin@lse.ac.uk|

Phone: +44 (0) 20 7955 7727

Fax: +44 (0) 20 7955 7600

Location: Admin Office, S185,
St Clements Building

Opening hours:
09:00 - 17:00 (Monday - Friday)

 

Self Service Portal

Log, track and update IT support calls you make through the IT Services Self Service Portal|. For more information visit our FAQ's.

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Not a member of staff or a research postgraduate?

 

See: Taught students - IT Services contact details|

Taught students|