LSE Passwords: Policy, Rules and Reseting

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Your LSE password is the main way access to your data is protected. It is therefore important that you pick a good password. It needs to be hard for hackers to crack, difficult to guess (especially if someone knows you) and changed periodically (just in case someone did get to know your password over time).

We have a password policy and rules in place to make sure passwords overall are stronger and your data is safer.

Password Policy

LSE has a password policy in place for a number of reasons:

  • Complex passwords are less easily guessed, meaning your LSE account is more secure and less likely to be hacked
  • The expiry date means that if someone does have access to your account without you knowing it, that access will end when the passwords change
  • IMT have a duty to provide you with systems that ensure a good level of security
  • Using passwords that are complex and that expire has been recommended by our auditors as best practice

Your LSE password must be changed at least once a year. When it is time for your password to be changed, you will see a popup when you log in to an LSE campus PC. You will also receive an email from us informing you. However, please be aware at all times of scam emails claiming your password is about to expire and directing you to non-LSE sites in order to steal your username and password.

If you do not change your password before the given deadline, you may find that LSE resources you use on any device might not work until you do so. The next time you log on to a campus PC you will be prompted to change your password.

Password Rules

Your LSE password is required to at least meet the following:

  • At least 8 characters long
  • Contain at least one upper case letter and at least one lower case letter
  • Contain at least one number or punctuation character
  • Avoid international (non ASCII) characters
  • Not be a dictionary word
  • Be less than 12 months old 

Changing Your Password

How to change your password on a campus PC

  1. Log on as normal. Once you are logged in, press <CTRL>+<ALT>+<DEL>
  2. Choose the Change a password… option

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  3. Your username will appear automatically. You will be asked to enter your old password, your new password and your new password again to confirm

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  4. If you have entered something incorrectly you will be notified and given the chance to make corrections. You will also be notified if your password change has been successful.

Changing your password off campus via LSE For You

  1. Log in to LSE For You with your existing username and password. From the left hand menu, select Account Management and then Change Password

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  2. At the bottom of the page are three input boxes: one for your old password, one for your new password and one for a repeat of the new password
  3. Enter your new password. As you do so, the red crosses below will become green ticks if your password meets all the criteria

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  4. Once you’ve entered your password into both boxes, click the Change Password button and your password will be changed.

How to set your security questions

After you have changed your password and if you have not already done so, you may find it helpful to set up your security questions in LSE For You in case you forget your password in the future.

 

If you access email on a mobile device or use the VPN service, if you change your password you will need to update it on your devices.

What to do if you forget your password

We strongly recommend that you set up your security questions in LSE For You. If you forget your password, you can then change it easily from any device with a web browser connected to the internet by answering your own security questions.

 

There is a link ‘forgot username and password’ on the login screen for LSE For YouNote: you must set up your security questions in advance for this to work.

 

If you have not set up your security questions, experience problems or need help please contact the IT Service Desk (staff and PGRs) or the IT Help Desk (taught students).

 

IT Service Desk (staff and PGRs)
Email: it.servicedesk@lse.ac.uk
Phone: 020 7107 5000

 

IT Help Desk (taught students)
Email: it.helpdesk@lse.ac.uk
Phone: 020 7955 6728

Some Things to Remember

Your username and password are valuable parts of your online identity. Hackers and scammers want to take this identity from you to use for their own ends. In order to keep your online LSE identity safe:

  • Never  tell your password to anyone else
  • Think  carefully before providing it to any site that asks for it. Is this genuinely an LSE site (check the address carefully) and is the reason a likely one?
  • Remember  - LSE will never email you asking you to enter your password into a web form in order to keep your account running
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