Can I use my phone abroad? (and if so what does it cost?)

You are able to use your phone abroad but you must be aware of the increased usage charges. These will be greater than the charges in the UK and will be dependent on the country you are visiting.

Whilst abroad you will incur additional charges when you answer any voice call, but the charge will be dependent on the locations of the calling and called devices. Check the country you are going to and the associated costs using the Orange International Cost Checker|.

The Information Management and Technology Telecoms team (telecoms@lse.ac.uk|) will be able to advise you and ensure that your mobile is correctly configured for roaming in your chosen destination.

Product Name

Line Rental

Minimum connection period

Business World Traveller – gives up to 20% off Standard Voice Roaming rates

£5.00

12 months

Calling While Abroad – gives up to 10% off Standard Voice Roaming rates

£6.38

1 month

Data is only available whilst roaming when a connection is made to a partner company. The roaming partners list| (.xlsx) shows the partners that Orange have GPRS agreements with in every country. If there is an issue, you will be asked to switch networks where possible to determine if the issue is with the network or the device.

To manually select a network:

Go to your device's Settings > Carrier > untick Automatic and choose a network.

Reporting issues

Users can either call Orange directly on 07973 100 158 or LSE on 020 7107 5039 (an out-of-hours voicemail service operates) for support. Any connection issues are best to report on the day as Orange cannot diagnose faults that are not urrent due to access to the network.

Roaming device data bundles

You are strngle recommended to check your data usage prior to travelling to ensure that you are not surprised by the increased cost of roaming data on your invoice. Online Billing Manager can be used to print out data usage reports over any time period. You may also want to consider also only using WiFi data.

Out of bundle rates are:

Zone 1 – 2 1

£0.58 per MB

Rest of World

£5.50 per MB

1 Guernsey, Jersey, Republic of Ireland, Isle of Man, Andorra, Austria, Belgium, Bulgaria, Cyprus(South), Czech Republic, Denmark, Estonia, Finland (including Aland Islands), France (including French Guiana, Guadeloupe, Martinique and Réunion), Germany, Gibraltar, Greece, Hungary, Iceland, Italy,Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal (including Azores and Madeira), Romania, San Marino, Slovakia, Slovenia, Spain (including Canary Islands, Ceuta and Melilla), Sweden, Switzerland, Vatican City (Italy)

A corporate Data Traveller tariff is automatically applied to all mobile devices.

Bundled Data

Europe 1 & USA

Rest of World

50MB / day

£4.00 / day

£20.00 / day

1   Aland Islands, Austria, Azores, Belgium, Bulgaria, Canary Islands, Ceuta, Cyprus South, Czech Republic, Denmark, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Italy, Luxembourg, Madeira, Malta, Martinique, Melilla, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Reunion, Romania, San Marino, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, USA, Vatican City

Each User has a bundle allowance of 50MB of Roaming Data for browsing the internet on their phone (the “Daily Bundle”). Daily Bundles are not compatible with any other Data Roaming Bundle, promotion or offer. Users who chose not to benefit from the corporate Data Traveller Daily Bundle may take advantage of other data roaming bundles.

Users will only be charged for a Daily Bundle on the days that the User uses data whilst roaming therefore there is no daily charge applied when the User does not roam. Charges incurred whilst Roaming may be billed several months in arrears. Any usage over and above the Daily Bundle allowance of 50MB will result in the User being automatically provisioned with another 50MB daily bundle; for example, 75MB of data used in a day whilst roaming in Europe* will result in a daily charge of £8, 125 MB of data used in a day within Europe* will be charged at £12.

Unused data from your Daily Bundle will not roll over into the next day. For the purpose of this Plan, a day begins at 00:00:00 hours and ends at 23:59:59 hours, using local time in the location in which the User first uses data on that day. Each session of data Roaming usage is rounded up to the nearest kilobyte. No credit will be given for any unused data roaming in a Daily Bundle

Corporate Data Traveller works in all areas where EE has data roaming agreements in place.

Users can use their Daily Bundle whilst Roaming for GPRS, 3G and HSPA and browsing the internet (subject to availability) using their Device or EE data card. Daily Bundles do not include event Charges such as Charges for download of ring tones or games, and do not include the use of any data services for which additional charges apply.

If you know that your data usage is going to be a lot less than 50MB per day, you may consider the following bundles. This will replace the Corporate Data Traveller. However should you exceed these bundle limits you will be charged the full out of bundle rate.


12 month minimum term

12 month minimum term

1 month

1 month


Europe

Global

Europe

Global

10MB

£8.50 3

£25.00

£10.21 1 3

£29.79 2

50MB

£35.00 3

£75.00

£35.00 2 3

£75.00 2

200MB

£50.00

£75.00

£76.60 1

£114.89 1

1 Automatic end date after 30 days

2 Please request end date

3 The price of this bundle exceeds the out-of-bundle cost for the data

If you have chosen one of these alternative tariffs, you must advice the Information Management and Technology Telecoms team (telecoms@lse.ac.uk|) well before you travel.

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