Skype for Business and Telecoms

At this moment in time you cannot Instant Message an external contact using S4B, but you can hold meetings using S4B with external contacts who are also using S4B. For instant messaging with external contacts you must still use Skype (available on LSE computers).

 

For further details on joining a S4B meeting arranged by an external user, see Microsoft’s online guidance.

 

Yes, you can make calls to LSE numbers with S4B, but you will need a headset. See Can I contact those outside of LSE on S4B?  for advice on calling external users.

Through Office Depot by following the normal process for ordering stationery. 

Mac Users:  S4B is currently at the Preview release stage as of 26/04/16. LSE will continue to use Lync for OS X whilst waiting for it to go into production. For guidance on installing Lync for Mac 2011, see Installing Microsoft Lync for LSE Macs. 

 

iOS users: download a copy from the App Store.

 

Android users: download a copy from the Play Store.

Yes, you will need to install the software.

1. Sign in to your LSE Office 365 account.
2. Go to the top right corner of the page and look for the Install Software option.
3. Click Other installs, select Skype for Business from the left hand menu and follow the instructions.

For further details, see Microsoft’s online guidance.

Not directly, but you can access it via webmail or download a copy to your device or PC. 

 

To access S4B via webmail, log in and click on the S4B icon at the top right of the screen.  

 

For further details, see Microsoft’s online guidance. To download a copy of S4B to your device, follow the instructions in the FAQ: Can I use S4B from home?

The automatic changing of your availability status is taken from your Calendar. Ensure you have the following setting switched on:

1. Click the Options (‘Cog’) button
2. Click Personal in the left navigation pane.
3. Click Update my presence based on my calendar information.

For further details, see Microsoft’s online guidance.

Your department will need to pay an upfront cost for the mobile device. This amount will depend on the type of device supplied. Some devices may be at no cost. In addition, there will be a monthly charge for calls made and data downloaded.

 

For voice/text only devices there is no monthly rental; only voice calls and text messages are charged.

 

The following data add-on bundles are available for Smartphones:

 

Data Allowance	3G Monthly Subscription	4G Monthly Subscription	Out of bundle per MB (UK)	BT WiFI	Financial Cap
500MB	£4.25	N/A	No	No
1GB	£7.50	£10.50 2	£0.04	BT Fair usage 1	£50
4GB	£12.50	£15.50 2	£0.025	BT Fair usage 1	£50
8GB	£17.00	£20.00 2	£0.025	BT Fair usage 1	£50
16GB	£30.00	£30.00 2	£0.01	BT Fair usage 1	£200
32GB	£40.00	£40.00 2	£0.01	BT Fair usage 1	£200

 

1 BT Fair Usage is currently 3GB

 

2 A 4G compatible device, SIM card and 4G data add-on is required to access 4G services, subject to coverage

 

Calls made in the UK from an LSE contracted mobile device are charged as follows:

 

Destination	Price (per minute) excl. VAT	Price (pence per minute) incl. VAT
To UK National / Local landline	£0.023	£0.0276
To another Orange mobile device that is not included on the LSE Orange contract	£0.045	£0.054
To an Orange mobile device included on the LSE Orange contract	£0.023	£0.0276
To a non-Orange mobile device at anytime	£0.135	£0.162
Voicemail Retrieval	£0.00	£0.00
	Price (per message) excl. VAT	Price (pence per message) incl. VAT
Short Message Service text message to non-Orange mobile	£0.04	£0.048
Short Message Service text message to Orange mobile	£0.03	£0.036

 

If you have any queries, please contact telecoms@lse.ac.uk

Where data downloaded in a month exceeds the limits of a data add-on plan, then the excess data will be charged at the Out of Bundle rate. You can continue to use data services after reaching the financial cap but if Orange considers the usage to be excessive, Orange reserves the right to restrict access for the remainder of that billing cycle, and to migrate the user to a more appropriate service plan if excessive usage continues.

 

The following table is a guide only. A 500MB data bundle will allow either:

 

Download	500MB
Emails without attachments	50,000
Emails with a Powerpoint presentation attached (eg 500K)	1,000
Emails with photos attached (eg 1MB photo)	500
High quality music track	150
Web pages (eg 200K)	2,500

We offer a range of 3G and 4G contracts to suit your needs. The following smartphones and feature phones are recommended and supported by IMT:

 

	New Connection	Upgrade/Replacement
Apple smartphones
iPhone 6S (16/64GB)	£414/474	£449/509
iPhone 6S Plus (16/64GB)	£474/544	£509/579
Samsung smartphone
Galaxy S6 Edge (32GB)	£384	£419
Galaxy S6 Edge+ (32GB)	£444	£479
Feature phone
Nokia N130	£0	£29

 

If you have any further queries, please contact telecoms@lse.ac.uk

iPads can be purchased using the School’s normal IT equipment procurement procedures. You can purchase an iPad with or without mobile broadband so you should discuss your requirements with the IT Service Desk, who will be able to advise you on the package most suitable for your needs. In all cases, a business justification may be required.

 

There are three ways in which you can purchase an iPad:

• Purchase your iPad directly from Apple
  This does not come with a mobile broadband package as standard, but the iPad is capable of connecting to wifi. If you are unlikely to need mobile broadband in the future, a wifi-only iPad is available. If you think you may want a mobile broadband package at a later date, a wifi + mobile broadband capable iPad will be necessary. Mobile broadband can then be purchased with one of LSE's standard, 30-day rolling mobile broadband tariffs with Orange (see FAQ: Can I obtain mobile broadband for my laptop?).
  
  
• Purchase your iPad from Orange with the ‘Legacy’ tablet tariff
  This tariff includes a 24-month minimum subscription 2GB data bundle for internet usage on the go and offers a £275 discount off the normal iPad purchase price accordingly. Although this tariff does not offer a range of choices, the monthly subscription cost is lower than the Orange ‘New’ tablet tariff. However, there is an out-of-bundle rate for if you go over your monthly download limit. The cost is £40 per additional GB downloaded and there is no cap on this excess charge.
  
  
• Purchase your iPad from Orange with the ‘New’ tablet tariff
  This offers greater flexibility with a wider range of data bundles for internet usage on the go (from 1GB a month to 32GB a month) and the option of faster 4G connectivity. Opting for a plan from this tariff gives a £300 discount on the normal purchase price of the iPad. The monthly subscription costs vary depending on the bundle you choose, as does the out-of-bundle rate for if you go over your monthly data limit, however there is a cap on this excess charge.

Please see the tables below for the monthly subscription charges for the ‘Legacy’ tablet tariff and the ‘New’ tablet tariff. If you purchase your iPad directly from Apple but wish to add Mobile broadband at a later date, see FAQ: Can I obtain mobile broadband for my laptop? for subscription charges.

 

Legacy tablet plan

 

Product Name	Monthly Subscription	Monthly Data Allowance (UK)	Out of Bundle Rate per MB (UK)
2GB + Unlimited WiFi	£22.50	2GB + Unlimited BT WiFi	£0.04

 

Minimum connection period is 24 months. Unlimited BT WiFi fair usage is 3GB.

 

New tablet plan

 

Product Name	3G Monthly Subscription	4G Monthly Subscription	Monthly Data Allowance (UK)	Out of Bundle Rate per MB (UK)	OOB Cap
1GB	£23.00	£26.00	1GB	£0.025	£50.00
4GB	£27.50	£30.50	4GB	£0.025	£50.00
8GB	£32.00	£35.00	8GB	£0.025	£50.00
16GB	£45.00	£45.00	16GB	£0.01	£200.00
32GB	£55.00	£55.00	32GB	£0.01	£200.00

 

Minimum connection period is 24 months. All tariffs include Unlimited BT WiFi. Unlimited BT WiFi fair usage is 3GB.

Apple iPhones are available, however, you need to discuss your requirements with the IT Service Desk who will recommend a device suitable for your needs.

 

Your department will be committing funds from their budget, therefore, we will also ask the budget holder to sign the Mobile Equipment Declaration Form stating that they agree to pay for all the costs associated with your device.

 

If you have any queries, please contact telecoms@lse.ac.uk.

You must return the mobile device to your departmental administrator or head of department before you leave the School.

 

The number remains the property of the School and cannot be transferred for personal ownership. You should make the necessary arrangements to ensure that people you wish to remain in contact with have alternative ways of reaching you.

Handsets that are lost or stolen must be reported immediately to Information Management and Technology: telecoms@lse.ac.uk or telephone 020 7107 5039 (an out-of-hours voicemail service operates) so that the handset can be deactivated.

 

It is strongly recommended that users keep a separate note of their handset's IMEI number, which will need to be provided to the operator in order to deactivate the handset. This number can be obtained by following the instructions that came with the handset or by contacting Information Management and Technology.

 

Orange offer comprehensive insurance protection for tablets and phones if they are lost, stolen or damaged. The warranty provides cover for a maximum of 26 months for the repair or replacement of the mobile device if it suffers from electrical or mechanical breakdown.¹

• Replacement phones are normally dispatched within 24 hours of any claim being agreed
• The insurance provides worldwide coverage; wherever you are, you are covered

Device Price	Cost of Care per Month
<£100	£1.50
£100 - £275	£3.00
£276 - £400	£4.50
£401+	£6.00
Tablets	£7.50

 

¹Terms and conditions apply.

 

If you have any queries, please contact Information Management and Technology: telecoms@lse.ac.uk

At LSE you can check your email, connect to the wireless network and check PC availability on campus with your mobile phone.

 

Please check with your mobile network any data usage charges that may be incurred in the UK and abroad if you intend to use your mobile provider's data connection.

 

LSE Email on Office 365

• Configuring LSE email in iPhone
• Configure Office 365 on Android
• Configure Blackberry Office 365

Mobile printing

 

Mobile Printing is the quick way to send your documents to print directly from your own device. See Mobile Printing.

Yes. The options are as follows:

 

Legacy Mobile Broadband

 

Product Name	Line Rental (month)	Minimum Connection Period	Monthly Data Allowance (UK)	Out of Bundle Rate per MB (UK)
1GB Business Everywhere	£12.50	1 month	1GB	£0.04
3GB Business Everywhere	£22.50	1 month	3GB	£0.04
1GB Business Everywhere	£7.50	24 months	1GB	£0.04
3GB Business Everywhere	£12.50	24 months	3GB	£0.04
5GB Business Everywhere	£17.00	24 months	5GB	£0.04
10GB Business Everywhere	£25.00	24 months	10GB	£0.04

A 3G dongle or 3G only mobile WiFi device is included with each connection on 24-month plans (if required).

 

Mobile Broadband including 4G

 

Product Name	3G Monthly Subscription	4G Monthly Subscription	4G Monthly Subscription Incl 4G Dongle	4G Monthly Subscription Incl 4G Mobile WiFi	Monthly Data Allowance (UK)	Out of Bundle Rate per MB (UK)	OOB Financial Cap
1GB	£8.00	£11.00	£14.00	£16.00	1GB	£0.025	£50.00
4GB	£12.50	£15.50	£18.50	£20.50	4GB	£0.025	£50.00
8GB	£17.00	£20.00	£23.00	£25.00	8GB	£0.025	£50.00
16GB	£30.00	£30.00	£30.00	£30.00	16GB	£0.01	£200.00
32GB	£40.00	£40.00	£40.00	£40.00	32GB	£0.01	£200.00
64GB	£80.00	£80.00	£80.00	£80.00	64GB	£0.01	£200.00
128GB	£160.00	£160.00	£160.00	£160.00	128GB	£0.01	£200.00

 

Minimum connection: 24 months.

 

Unlimited BT WiFi is included subject to BT fair usage (currently 3GB).

Please follow these steps:

 

1. Check that your department will pay for your device out of the departmental budget. You should speak to your departmental manager or head of department as appropriate.

 

2a. If you only need a mobile phone to make/receive voice calls and texts, contact the Information Management and Technology: telecoms@lse.ac.uk

 

2b. If you need to use your phone for other features, such as email or accessing the web, discuss your requirements with the IT Service Desk.

 

3. Once we understand what you need, we will recommend a suitable handset and monthly call/data plan. To help you understand what will be provided and the total cost to your department, we will summarise this in the Mobile Equipment Declaration Form (.xlsx)

 

You will be asked to accept this form to acknowledge that you've read the Policy on the use of mobile telephony equipment at LSE and agree to the Conditions of Use of IT Facilities at LSE.

 

We will also ask the budget holder to approve expenditure by clicking on the Approve or Reject buttons in the email so that they agree to pay for all the costs associated with your device.

 

4. Once the form has been approved, Information Management and Technology will order the device from Orange (the School's contracted mobile telephony supplier) and we will contact you when your new handset arrives (this should normally be within 5 working days).

 

5. If your device requires connection and synchronization with your PC/Laptop, then the IT Service Desk will make arrangements to set this up for you.

 

If you have any further queries, please contact telecoms@lse.ac.uk.

You may choose to use your personally owned device for work-related activity but before doing so you should consider the following points:

• Typically, the School will only reimburse calls made on personal mobile devices in exceptional circumstances and in all cases, appropriate evidence* of use must be provided;
• use would still be governed by the School's Conditions of use of IT facilities and the School may reasonably request access to LSE owned data held on any personally owned device;
• users should check that their own personal contractual agreement permits such use;
• any LSE-owned or derived data should be appropriately secured. Further guidance can be found at Information Security or from the School's Information Security Manager.

*Appropriate evidence is an itemized bill showing the actual work-related calls made and cost incurred. Please note that the School does not reimburse monthly line rental charges.

You are able to use your phone abroad but you must be aware of the increased usage charges. These will be greater than the charges in the UK and will be dependent on the country you are visiting.

 

Whilst abroad you will incur additional charges when you answer any voice call, but the charge will be dependent on the locations of the calling and called devices. Check the country you are going to and the associated costs using the Orange International Cost Checker.

 

Information Management and Technology: telecoms@lse.ac.uk will be able to advise you and ensure that your mobile is correctly configured for roaming in your chosen destination.

 

Product Name	Line Rental	Minimum connection period
Business World Traveller – gives up to 20% off Standard Voice Roaming rates	£5.00	12 months
Calling While Abroad – gives up to 10% off Standard Voice Roaming rates	£6.38	1 month

 

Data is only available whilst roaming when a connection is made to a partner company. The roaming partners list (.xlsx) shows the partners that Orange have GPRS agreements with in every country. If there is an issue, you will be asked to switch networks where possible to determine if the issue is with the network or the device.

 

To manually select a network:

 

Go to your device's Settings > Carrier > untick Automatic and choose a network.

 

Reporting issues

 

Users can either call Orange directly on 07973 100 158 or LSE on 020 7107 5039 (an out-of-hours voicemail service operates) for support. Any connection issues are best to report on the day as Orange cannot diagnose faults that are not urrent due to access to the network.

 

Roaming device data bundles

 

You are strngle recommended to check your data usage prior to travelling to ensure that you are not surprised by the increased cost of roaming data on your invoice. Online Billing Manager can be used to print out data usage reports over any time period. You may also want to consider also only using WiFi data.

 

Out of bundle rates are:

 

Zone 1 – 2 1	£0.58 per MB
Rest of World	£5.50 per MB

 

¹ Guernsey, Jersey, Republic of Ireland, Isle of Man, Andorra, Austria, Belgium, Bulgaria, Cyprus(South), Czech Republic, Denmark, Estonia, Finland (including Aland Islands), France (including French Guiana, Guadeloupe, Martinique and Réunion), Germany, Gibraltar, Greece, Hungary, Iceland, Italy,Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal (including Azores and Madeira), Romania, San Marino, Slovakia, Slovenia, Spain (including Canary Islands, Ceuta and Melilla), Sweden, Switzerland, Vatican City (Italy)

 

A corporate Data Traveller tariff is automatically applied to all mobile devices.

 

Bundled Data	Europe 1 & USA	Rest of World
50MB / day	£4.00 / day	£20.00 / day

 

¹   Aland Islands, Austria, Azores, Belgium, Bulgaria, Canary Islands, Ceuta, Cyprus South, Czech Republic, Denmark, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Italy, Luxembourg, Madeira, Malta, Martinique, Melilla, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Reunion, Romania, San Marino, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, USA, Vatican City

 

Each User has a bundle allowance of 50MB of Roaming Data for browsing the internet on their phone (the “Daily Bundle”). Daily Bundles are not compatible with any other Data Roaming Bundle, promotion or offer. Users who chose not to benefit from the corporate Data Traveller Daily Bundle may take advantage of other data roaming bundles.

 

Users will only be charged for a Daily Bundle on the days that the User uses data whilst roaming therefore there is no daily charge applied when the User does not roam. Charges incurred whilst Roaming may be billed several months in arrears. Any usage over and above the Daily Bundle allowance of 50MB will result in the User being automatically provisioned with another 50MB daily bundle; for example, 75MB of data used in a day whilst roaming in Europe* will result in a daily charge of £8, 125 MB of data used in a day within Europe* will be charged at £12.

 

Unused data from your Daily Bundle will not roll over into the next day. For the purpose of this Plan, a day begins at 00:00:00 hours and ends at 23:59:59 hours, using local time in the location in which the User first uses data on that day. Each session of data Roaming usage is rounded up to the nearest kilobyte. No credit will be given for any unused data roaming in a Daily Bundle.

 

Corporate Data Traveller works in all areas where EE has data roaming agreements in place.

 

Users can use their Daily Bundle whilst Roaming for GPRS, 3G and HSPA and browsing the internet (subject to availability) using their Device or EE data card. Daily Bundles do not include event Charges such as Charges for download of ring tones or games, and do not include the use of any data services for which additional charges apply.

 

If you know that your data usage is going to be a lot less than 50MB per day, you may consider the following bundles. This will replace the Corporate Data Traveller. However should you exceed these bundle limits you will be charged the full out of bundle rate.

 

	12 month minimum term	12 month minimum term	1 month	1 month
	Europe	Global	Europe	Global
10MB	£8.50 3	£25.00	£10.21 1 3	£29.79 2
50MB	£35.00 3	£75.00	£35.00 2 3	£75.00 2
200MB	£50.00	£75.00	£76.60 1	£114.89 1

 

¹ Automatic end date after 30 days

 

² Please request end date

 

³ The price of this bundle exceeds the out-of-bundle cost for the data

 

If you have chosen one of these alternative tariffs, you must advice Information Management and Technology: telecoms@lse.ac.uk well before you travel.

The School's contracted supplier for mobile telephony is EE.

 

EE is the new trading name of the company, formerly Everything Everywhere and the company behind Orange and T-Mobile.

New device contracts are usually established for a period of 24 months.

 

If the school's contract with EE terminates before the individual device contract then a fee is payable to cover the difference. This fee is clearly shown in the total cost of ownership calculation in the Mobile Equipment Declaration Form(.xlsx)

 

If you have any queries, please contact telecoms@lse.ac.uk

Please report the problem to Orange on 07973 100 158 (158 from your mobile) or the Telecoms team for support. Any connection issues are best reported on the day, as Orange cannot diagnose faults that are not current due to access to the network. Email telecoms@lse.ac.uk and provide your name, extension number, department, mobile number and a description of the problem. If you do not have access to email, you can phone 020 7107 5039 (an out-of-hours voicemail service operates).

 

If we cannot resolve the problem and your device needs to be replaced, we will determine if your device is still under warranty. If it is, then we will arrange for your device to be replaced free of charge. If the warranty has expired, your department will need to purchase a replacement device for you. A price list is obtainable from telecoms@lse.ac.uk.

 

If it becomes apparent that your SIM card is faulty, this will be replaced free of charge by EE.

 

You will need to remove the SIM card and keep it safe. Contact IMTso that we can arrange for the courier to exchange your old device for a replacement:  telecoms@lse.ac.uk

Upgrades may be available during the contract term but would incur additional cost (the handset upgrade price is significantly higher than the new connection cost).

 

As your current device may be discontinued, please discuss your requirements with your IT Service Desk. Your needs may have changed and they will be able to recommend a suitable new device.

 

In all cases, the 'old' handset must be returned to Information Management and Technology. Please keep your SIM card safe as your support team will require this to configure your new device.

 

If you have any queries, please contact telecoms@lse.ac.uk