Personally owned laptops
In general, users' own laptops cannot be supported; however the IT Service Desk will be happy to give general advice on connectivity. Users are encouraged to follow the Information Mangement and Technology documentation (available from the IMT website or S198) on connecting their laptops before asking the IT Service Desk for advice.
Users must install virus scanning software and keep it sufficiently updated. Installation of software on personally owned laptops may be carried out by the Laptop Surgery or IT Service Desk; however this will be decided on a case-by-case basis and it may be determined that the user should carry out this installation themselves. The IT Service Desk will be happy to assist if the user is having difficulty installing software, depending on the time available. This is at the user's own risk.
For laptops not using English versions of software, the IT Service Desk may or may not attempt to configure the laptop on a case-by-case basis. Due to the nature of certain languages, it may not be possible for the IT Service Desk to even attempt to solve any problems as this may cause greater misconfiguration.
For laptops configured for the network in the user's previous institution, it is the responsibility for the user to obtain permission for any settings to be changed. If the IT Service Desk make changes to these settings to allow connection to the LSE network, it is up to the user or the user's institution to reset them when returning to that institution.
When laptops are given to IT support staff to update or repair, users are reminded that it is their own responsibility to manage their data. This means they are responsible for assuring the removal/backup of all documents and personal folders, including those storing e-mail, address books, Endnote styles and libraries, etc, from the laptop before handing over the laptop to their IT support team. IT Services staff cannot be held responsible for any lost data. IT support staff will be very happy to instruct and advise users if necessary on how to copy data over to their networked H: space or other backup medium if they are unsure how to do this. Users are advised that they are at risk of losing their data if it is not backed up.
Information Management and Technology operates a Laptop Surgery for users to drop in with their laptop and receive help making connections to LSE based resources.
Departmental laptops which are borrowed for use abroad or on field trips
An ISP with Global Roaming capability should be selected in liaison with the IT Service Desk and installed by them. Staff should not install other ISP software.
A minimum of two weeks notice is required if staff wish to take laptops abroad on field trips or conferences.
Loan periods must be agreed with the department. Lengthy loans will prevent other users from accessing the laptop.
Staff must allow sufficient time to familiarise themselves with connecting to an ISP from abroad before they leave for their trip.
The IT Service Desk cannot supply any travel adapters or telephone adapters for use abroad.
LSE Laptops purchased with research money
Only licensed software should be installed on these laptops. These machines should be configured by IT Service Desk staff only Connection to the LSE network and to an ISP should also be carried out by IT support teams.
Staff should promptly report any faults with their research laptop, and to warn the cluster team that they will be bringing it in at least 3 working days in advance. A one day turn around is normally not possible due to the other pressures on cluster team time. A replacement laptop will not necessarily be available from the department, so staff should be prepared to be without their laptop for a reasonable period of time. Please note that where the laptop is the staff member's only office machine (i.e. they do not have a desktop PC), staff can expect the same priority of support as is given when their office desktop becomes unusable.
Staff are reminded not to save the only copy of their data on a laptop hard drive, and should remove any personal data before leaving the laptop with the IT Service Desk. Users will, if necessary, be instructed on the safe storage and removal of data from the laptop by Information Management and Technology before leaving it with the IT Service Desk.
Staff should be aware that as each laptop may be configured quite differently, some staff may find it appropriate to consult the IT Service Desk to discuss their particular laptop configuration and location of files to ensure that they are safely removing and backing up everything.
Staff are encouraged to copy data to their networked H space, as is the case with desktop computers. Users are responsible for the safety of their own data.
If going abroad or on field trips with a research-funded laptop, staff must ensure that the laptop is fully functional before they leave. A minimum of two weeks before departure is required in cases where new parts need to be purchased. IMT cannot guarantee that the laptop will be ready to take away if there has been insufficient notice given. However, IMT appreciates that unexpected emergency problems can occur with equipment a couple of days before departure, and therefore will do their best to fix the laptop if feasible.
It is the user's responsibility, in consultation with IMT, to apply for an account with an appropriate ISP. Any ISP can be chosen however users are strongly advised to go with any recommendations of the IT Service Desk. Once arranged, account details need to be given to the IT Service Desk for configuration of the ISP account. The laptop will be configured by the IT Service Desk with a standard account.
LSE-owned laptops used by an individual member of staff
These are delicate items of equipment, and should be installed only by IT support staff. These remain property of the LSE and therefore only licensed LSE software may be installed on these machines. Staff should not attempt to install any additional software or operating systems on the laptops.
Staff should advise the IT Service Desk of any additional licensed software that they wish to use at home or for their research, and supply the IT support team with the licensed CD for installation. IT support will immediately delete any unlicensed software found on these computers.
Staff are reminded not to save the only copy of their data on a laptop hard drive, and should remove any personal data before leaving the laptop with the IT Service Desk. Users will, if necessary, be instructed on the safe storage and removal of data from the laptop by IMT before leaving it with the IT Service Desk. Staff are encouraged to copy data to their networked H: space, as is the case with desktop computers. Staff should allow themselves time for any data transfer.
When a major configuration change or upgrade is needed staff are required to ensure they have removed all personal data and settings from the laptop before leaving it with the IT support team. Upgrades will be completed as quickly as possible but may take up to five working days or at a date agreed with the user.
When a docking station laptop is in for repair, a replacement laptop will not necessarily be available for loan and this should be confirmed with your department. A loan laptop will not necessarily have a docking station.
Staff should be aware that if a problem with the laptop necessitates a complete re-build, or an upgrade to the operating system is required in order to keep in line with LSE standard operating systems, the laptop will be formatted (i.e the hard disk will be wiped) and configured to LSE default settings in line with desktop computers. This will allow access to LSE email and all other LSE networked resources and software, but will not include customized configuration including setting up additional personal email accounts or customisations staff use outside the School.
The timescale for instruction and to carry out any necessary operations should be agreed between the staff member and the IT Service Desk.