How to contact us

 

Email: it.helpdesk@lse.ac.uk|

Phone: +44 (0) 20 7955 6728

Extension: 6728

Fax: +44 (0) 7852 3507

Location: 1st Floor, Library

Term-Time Opening Hours:
Mon - Fri: 9.30am - 8.00pm
Sat - Sun: 11.00am -6.00pm

Vacation Opening Hours:
Mon - Fri: 9:30am - 5:30pm
Sat - Sun: Closed

You can also contact your support team through Virtual IT Assistance (VITA)|

LSE Mobile

lseMobileTop

LSE Mobile gives students access to LSE information from your mobile device.

  • Locations - find your way around LSE buildings, locate printers and check PC availability in computer rooms
  • Timetables - view your course and exam timetables (limited to courses which are displayed in LSE For You). Timetables data is refreshed hourly at :55 minutes
  • Library services - look up which books you have on loan, your book requests, information about reserved books now available and details of any fines owing. You can also search the library catalogue.
  • Pocket Guides - a wealth of useful information regarding the facilities available at LSE
  • People Search - search the LSE directory, call or email contacts and add them directly to your phone's address book
  • News - view and suscribe to news feeds, find out about forthcoming training courses an listen to podcasts of public events
  • Alerts - Receive important alerts and announcements

Supported devices

LSE Mobile is available on the following devices:

  • iPhone, iPad and iPod Touch, OS 3.0 and higher
  • Android 2.1 and higher
  • Blackberry
  • all other phones that can access the internet

Installing LSE Mobile

iPhone, iPad and iPod Touch

LSE Mobile is available for free from the iTunes App Store. Download LSE Mobile for iPhone, iPad and iPod Touch.|

Android

LSE Mobile is available for free from Google Play. Download LSE Mobile for Android|.

All other phones

  1. Go to https://lse.ombiel.co.uk in your web browser.
  2. When you first start the LSE Mobile app on your device you will be informed that LSE Mobile would like to use your current location. Tap the OK button.
  3. Read the Terms of Use and tap the Accept button.
  4. Finally, you will need to provide some personal details:
    • your first name
    • your last name
    • your LSE email address
    • a password of your choosing
    This is required should you change your device. Please do not use your LSE network password at this stage. You will be prompted for your LSE network username and password the first time you access interactive services.
  5. Tap the Done button and you will be able to use the app.

Help and support

Email IT.HelpDesk@lse.ac.uk|

Although LSE Mobile is available to all, we can only offer help and support to LSE staff and students. If you require help, please contact us using your LSE email address.

Why does LSE Mobile ask me for my login details twice?

LSE Mobile will ask you for login details when you use the app for the first time. This is required should you change your device. Please do not use your LSE network password at this stage. You will be prompted for your LSE network password the first time you access authenticated services such as your course timetable or the LSE Directory.

Can I synchronise my LSE Mobile timetables with native calendar applications on my mobile device?

Currently it is not possible to do this. You can still configure your LSE Outlook calendar, emails and contacts to your mobile device. See Email Online Guides and FAQs| for guidance on how to do this.

Why doesn't the LSE Mobile course timetable show me all my classes?

 As the courses you see are limited to those displayed in LSE For You, classes for taught graduate students will only be displayed where the department uses online seminar sign-up, or where they have been centrally allocated by Timetables.

Who do I contact if I need help?

Although LSE Mobile is available to all, we can only offer help and support to LSE staff and students. If you require help, please email IT.HelpDesk@lse.ac.uk| using your LSE email address.

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