Accounts and Passwords

Please click on the appropriate tabs below to see the guides and frequently asked questions for IT accounts and passwords.

1. I have a question about my alumni account. Who do I contact?

Please see Alumni Relations' LSE Advancement for information and who to contact regarding alumni accounts, including help with login issues. You can also find out what online services are available to alumni.

2. How do I register for a staff IT account?

Please contact the IT Service Desk for information on registering to access IT facilities.

3. I am working on an LSE project, but am not a member of LSE. How do I get access to the resources I need?

 

The LSE Associate Accounts Policy covers all users who are not formal members of LSE or established third party suppliers, but who may have a legitimate need for an LSE network account in order to pursue LSE objectives.

 

A request to provide you with access in accordance with the policy must be made to the IMT Service Desk by a Head, Director or Manager of an academic unit

(Department, Research Centre or Institute) or the Head of a service division.

5. I have changed my title/surname. How do I amend my IT account to reflect this?

 

Please note that usernames for IT accounts cannot be changed. These are however only required by the account holder.

 

Email addresses can be changed if necessary - see FAQ 6 on this page for details.

6. My email address is incorrect. How do I change this?

Email addresses are assigned based on your personal details in:

  1. SITS, the student record system - for students
  2. the Human Resources database - for staff

In order to generate a unique and convenient mail address, we use your first two initials. If this is not unique, we  use one, two or three initials. If necessary, we repeat this process adding numbers after your last name.

 

If you believe that your email address is incorrect:

  1. Contact the Student Service Centre (students) or Human Resources (staff) and check that your personal details are correct. Email addresses cannot be changed until your record has been updated.
  2. When the SSC or HR confirm that your details have been changed, notify the IT Service Desk (staff and postgraduate research students) or the IT Help Desk (taught students) of this and request that your email address be corrected. Please note: you cannot request a particular email address, only that errors in the address be corrected.

See 4. My LSE email address is being changed. What happens now? of the Email FAQ page for details of the steps you should take to ensure a smooth transition to your new email address.

 

In the meantime, you can use your username as a valid email address. For example, if your username is bloggsj, you can use bloggsj@lse.ac.uk. Note that this address may not be supported for use with online subscriptions.

 

After a change has been made, mail sent to the incorrect address will be directed to your revised address for 2 months. You may wish to employ an auto-reply (using Outlook rules) to inform any senders of the change during this period, see Create rules for managing your email in Outlook 2010 for guidance.


7. What do I do if I have forgotten my password?

Staff and students who have set up security questions in LSE for You can visit the LSE For You log in screen, and click the Forgot username or password link.

8. What do I do if I have forgotten my password and can't come on to campus?

 Network, campus PCs, e-mail, LSE For You and Moodle all use the same username/password for access verification. When you are having problems accessing any IT facilities at LSE, please contact the IT Service Desk.

 

Staff and research postgraduates

Contact the IT Service Desk.

 

Taught students

If you are unable to come on to campus (due to being outside the UK, for example), contact IMT by emailing it.helpdesk@lse.ac.uk or phone +44 (0)20 7955 6728. You should provide your full name and LSE ID number when contacting us.

 

IMT staff will reset your account and notify you that this has been done. You will then need to follow the online self-registration process (at https://selfreg.lse.ac.uk/) to reactivate your account and choose a new password.

 

Resetting the self-registration process will not change your username or email address and will not affect any of your stored data. It is simply a more secure way of enabling you to select a new password.

 

NOTE: For data protection reasons we do not have access to any information that would allow us to authenticate users remotely (by phone or by e-mail), and we are not able to either view or verify passwords.

 

 

 

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