How to contact us

 

Email: it.helpdesk@lse.ac.uk|

Phone: +44 (0) 20 7955 6728

Extension: 6728

Fax: +44 (0) 7852 3507

Location: 1st Floor, Library

Term-Time Opening Hours:
Mon - Fri: 9.30am - 8.00pm
Sat - Sun: 11.00am -6.00pm

Vacation Opening Hours:
Mon - Fri: 9:30am - 5:30pm
Sat - Sun: Closed

You can also contact your support team through Virtual IT Assistance (VITA)|

iRoam laptop loan service

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During term-time, LSE students can borrow Apple laptops in the LSE Library using the self-service machine located on the first floor. The laptops automatically connect to LSE’s wireless network and provide access to H: space and Microsoft Office software.

To borrow a laptop from the iRoam cabinets, you need a unique PIN and your LSE ID card.

  1. To generate a PIN, go to the self-service kiosk on the first floor of the Library, next to the red charging cabinets near the IT Help Desk.
  2. Log in using your LSE username and password. This will display your username and LSE ID number.
  3. Click on Generate a random PIN. This will then show you a 4-digit PIN code.
  4. Click Set iRoam PIN, then click Logout.
  5. You will automatically receive an email notification with your generated PIN code. You can change your PIN by logging into My Library Account on the Library Catalogue.
  6. Use your PIN code and your LSE ID card to borrow a laptop using the self-service machine. Follow the instructions on screen.
  7. Log in to the laptop using your LSE username and password. When you have finished using the laptop, please make sure you return it using the self-service machine, then put it back in the red charging cabinet. Please plug it in to recharge.

If you are unable to generate a PIN, do not receive an email notification or forget your PIN, please contact the IT Help Desk next to the iRoam cabinet on the first floor of the Library. If you are unable to return a laptop via the self-service machine, please take it to the IT Help Desk.

How long can I use an iRoam laptop for?

You can borrow an iRoam laptop for up to 4 hours.

How do I know if the laptop battery is charged?

Only laptops with an 80% charge can be removed for use. If the green light on the charging cabinet is lit, then the laptop is fully charged. If the red light is lit, the laptop is not fully charged. When you return an iRoam laptop to a cabinet, please remember to plug the power cable back in.

Are there any rules I should be aware of?

  • The iRoam laptops can be used anywhere in the Library but must not be removed from the Library.
  • Do not save any files to the desktop or local hard drive as they will be deleted. Instead, save your files to My Documents (H:space) or a USB memory stick.
  • Do not leave borrowed laptops unattended. If you are going to another part of the Library, take the laptop with you and when you leave, please log off, close the lid and plug it in to a charging cabinet.
  • Use of the iRoam service is governed by the Conditions of Use of IT Facilities at LSE.

Who should I contact if I need help?

If you experience any problems, visit the IT Help Desk on the first floor of the Library, near the iRoam cabinets. See opening hours.

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