How to contact us

 

Email: it.helpdesk@lse.ac.uk|

Phone: +44 (0) 20 7955 6728

Extension: 6728

Fax: +44 (0) 7852 3507

Location: 1st Floor, Library

Term-Time Opening Hours:
Mon - Fri: 9.30am - 8.00pm
Sat - Sun: 11.00am -6.00pm

Vacation Opening Hours:
Mon - Fri: 9:30am - 5:30pm
Sat - Sun: Closed

You can also contact your support team through Virtual IT Assistance (VITA)|

iRoam laptop loan service

iRoam-cabinet-2

iRoam is the term-time LSE laptop loans service, operating in the Library.

During term-time, LSE students can borrow Apple laptops in the LSE Library using the self-service machine located on the first floor of the Library. The laptops, which automatically connect to LSE's wireless network, provide access to H: space, office software and the internet.

If you want to use specialist software, such as Endnote or SPSS, you should use one of the many PCs in the Library, which have the full suite of LSE applications installed on them and provide high speed access to the LSE network.

Apple iRoam laptops are stored in red charging cabinets on the first floor next to the IT Help Desk. They can be used anywhere in the Library but are not to be removed from the Library. 

When you loan a laptop you’ll be expected to accept the terms and conditions of use of IT facilities at LSE|, which can be found on the self-service screen and on the laptop.

Pick up an available laptop from the charging cabinet.

  1. Use the self-service machine to issue the laptop to yourself.  Make sure the laptop is in good condition when taken out of the self-charging unit and please report to the IT Help Desk (located next to charging unit) any faults or damage you may find.  Please follow the instructions provided on the screens. To use these machines you will need your Library card & PIN. 
  2. Open the laptop lid and push the power button, which is located on the right-hand side at the front of the laptop..
  3. Enter your LSE username and password to log on to your account. It may take some time for the desktop to be displayed.
  4. When you have finished with the laptop please make sure you return it using the self-service machine on the first floor then put it back in the red charging cabinet and plug it in to recharge. 

Please always keep your printed receipt as this acts as proof that the laptop has been returned.

If the laptop cannot be returned via the self-service machines, please take it to the IT Help Desk.

When are the laptops available?

Apple iRoam laptops can be borrowed during Library opening hours in term-time.

How long can I use an iRoam laptop for?

You can borrow an iRoam laptop for up to 4 hours.

How do I know if the laptop battery is charged?

The new charging system will only allow laptops with an 80% positive charge to be removed for use. If the green light on the charging cabinet is lit, then the laptop is fully charged. If the red light is lit, the laptop is not fully charged. When you return an iRoam laptop to a cabinet please remember to plug the power cable back in.

Are there any rules I should be aware of?

  • Do not save any files to the desktop or local hard drive as they will be deleted. Instead, save your files to My Documents (H:space) or a USB memory stick.
  • Do not leave borrowed laptops unattended. If you are going to another part of the Library, take the laptop with you and when you leave, please log off, close the lid and plug it in to a charging cabinet.
  • Use of the iRoam service is governed by the Conditions of Use of IT Facilities at LSE.

Help

If the laptop you have borrowed does not work properly, please go to the IT Help Desk.|

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Reviewed September 2014

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