How to contact us

 

Email: it.helpdesk@lse.ac.uk|

Phone: +44 (0) 20 7955 6728

Extension: 6728

Fax: +44 (0) 7852 3507

Location: 1st Floor, Library

Term-Time Opening Hours:
Mon - Fri: 9.30am - 8.00pm
Sat - Sun: 11.00am -6.00pm

Vacation Opening Hours:
Mon - Fri: 9:30am - 5:30pm
Sat - Sun: Closed

You can also contact your support team through Virtual IT Assistance (VITA)|

i-roam laptop loan service

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i-roam is the term-time LSE laptop loans service, operating in the Library.

During term-time, LSE students and staff can now borrow laptops in the LSE Library using the self-service machines in the Library Course Collection|. The laptops, which automatically connect to LSE's wireless network, provide access to H: space, office software and the internet.

If you want to use specialist software, such as Endnote or SPSS, you should use one of the 500 PCs in the Library, which have the full suite of LSE applications installed on them and provide high speed access to the LSE network.

i-roam laptops are stored in blue charging cabinets in the Course Collection| on the ground floor. They can be used anywhere in the Library but please don't take them out of the Library. 

You must issue i-roam laptops to your account before use.  Any laptop that leaves the Course Collection without being issued will be disabled by Information Management and Technology and presumed stolen by the last person to have logged on to it.

In order to carry out essential maintenance on the i-roam laptops, the service is available during term-time only.

Pick up an available laptop from the charging cabinet.

  1. Use the Course Collection Self Service machines to issue the laptop to yourself.  Make sure the laptop is issued to you before leaving the Course Collection.  Please follow the instructions provided on the screens. To use these machines you will need your Library PIN. 
  2. Open the laptop lid and slide the power button, which is located on the right-hand side at the front of the laptop. When prompted, press CTRL+ALT+DELETE, and then click on Other User.
  3. Enter your LSE username and password to log on to your account and the wireless network. It may take some time for the desktop to be displayed. Please be patient.
  4. When you have finished with the laptop please make sure you return it using the Self Service machine in the Course Collection then put it back in the blue charging cabinet and plug it in to recharge. 

You must issue the laptop to your account before use. Any laptop that leaves the Course Collection without being issued will be disabled by Information Management and Technology and presumed stolen by the last person to have logged on to it.  

Please always keep your printed receipt as this acts as proof that the laptop has been returned.

If the laptop cannot be returned via the Self Service machines, please take it to the service counter or security desk.

When are the laptops available?

i-roam laptops can be borrowed during Library opening hours in term-time.

How long can I use an i-roam laptop for?

You can borrow an i-roam laptop for up to 6 hours.

How do I know if the laptop battery is charged?

If the green light on the charging cabinet is lit, then the laptop is fully charged. If the red light is lit, the laptop is not fully charged. When you return an i-roam laptop to a cabinet please remember to plug the power and data cables back in.

What should I do if an i-roam laptop loses signal to the lsesecurewifi network?

If the signal for lsesecurewifi  drops, log on to the lsebasicwifi network and tick the box to automatically reconnect.

Are there any rules I should be aware of?

  • Do not save any files to the desktop or local hard drive as they will be deleted. Instead, save your files to My Documents (H:space) or a USB memory stick.
  • Do not leave borrowed laptops unattended. If you are going to another part of the Library, take the laptop with you and when you leave, please log off, close the lid and plug it in to a charging cabinet.
  • You must issue the laptop to your account before use. Any laptop that leaves the Course Collection without being issued will be disabled by Information Management and Technology and presumed stolen by the last person to have logged on to it.  
  • Use of the i-roam service is governed by the Conditions of Use of IT Facilities at LSE

Help

If the laptop you have borrowed does not work properly, please go to the IT Help Desk.|

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Reviewed September 2012

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