Virtual IT Assistance (VITA) allows LSE staff and students to chat online to their IT support staff who can assist them remotely no matter where they are located. IT support staff can view your desktop and take control of it to assist with support enquiries. Support is available for both Windows and Mac computers.
In order to access VITA, you will first need to contact the IT Service Desk on firstname.lastname@example.org or 020 7107 5000 / extension 5000 to be provided with a six digit PIN. Once you have this pin, access VITA using the following means:
On an LSE computer: Double-click the Virtual IT Assistance icon from the desktop of any LSE and enter the PIN you were provided.
On a personally owned computer: Enter the six-digit PIN into the box below and click the Connect to IT Support button.
IMT recommends that you use the Internet Explorer or Mozilla Firefox browser for this service.
Internet Explorer users: When prompted, choose Run
Firefox users: When prompted, choose Save File. Then open the file by clicking OK.
Members of staff and PGR students: VITA support is available for staff and research students between 09:30 and 17:30, Monday to Friday.
Taught students: VITA support is available for taught students and LSE users in public PC areas during IT Help Desk opening hours
Support is available to assist with the remote connection to LSE resources
Support is available for School-related activities only
Users will need to agree to a disclaimer before IMT staff can connect to their computer
Support is not available for configuring home networks
Staff and students may be advised to bring their computers in to the Laptop Surgery if face-to-face assistance is more appropriate
Requests for assistance with personally-owned machines should be channeled through IT support staff by email or telephone. If virtual IT assistance is appropriate, a PIN number will be supplied for users to connect via the IMT website