Key information for new students

newStudent

The information provided below is designed to highlight the key pieces of information about IT facilities at LSE that new students may find most useful.

Your IT account

See further information on obtaining an IT Account.|

Using your IT User Account (for example, logging into an LSE computer or accessing the wireless network) confirms your acceptance of the Conditions of Use Policy|.

Remember:

  • You are responsible for all use of your IT User Account. You must not share your password with anyone.
  • You must not use the IT facilities in any way that could expose you or the School to any criminal or civil liability.

Student IT help desk

Contact the IT Help Desk for support regarding School-owned hardware and software on the LSE network, network and email account issues and general IT queries.

  • Location: First floor, Library
  • Term time:
    • Monday – Friday 9.30am to 8pm 
    • Saturday and Sunday 11am to 6pm
  • Vacation:
    • Monday – Friday 9.30am to 5pm (closing at 8pm during Easter vacation)
  • Email: it.helpdesk@lse.ac.uk
  • Phone: 020 7955 6728

For out-of-hours support, phone the IT Help Desk and your call will be automatically diverted to our helpline services.

Laptop surgery

Contact the Laptop Surgery for free advice and hands-on assistance with problems connecting to LSE resources from personally-owned laptops and mobile devices. Students can drop in during opening hours.

  • Location: St Clements Building, STC .S198
  • Term time: Monday – Friday 10am to 4pm*
  • Vacation: Monday – Friday 11am to 1pm
  • Email: it.helpdesk@lse.ac.uk

*After the first part of each term, the Laptop Surgery closes at 2pm.

Support for students with disabilities

IMT is committed to the provision of facilities and support for disabled students and staff|, to assure equality of services. Additional PCs and printing facilities for disabled students are provided in the public computer areas in the Library. Other facilities are available in dedicated PC rooms on campus. We also provide one-to-one support for disabled students who wish to become familiar with adaptive technologies and software. To book an appointment, please contact the IT Help Desk|.

IT service news and status information

Keep up-to-date with the latest news and information from Information Management and Technology, including information on service status and known problems, by following our IT News Blog| or Twitter feed|. See also How can I get IT status updates and news?|

Printing

There are printers in all the student computer rooms and areas. All printing is double-sided by default. Follow these steps to print to an LSE printer:

  • Credit your printing account at a value loader, at the Library Copy Shop or online using the LSE Wallet. (You need 4p credit to print a single black and white page and 30p for a colour page.)
  • Send your documents to the print queue (if printing in colour, choose one of the colour printers from the list)
  • Log on to the print station and choose your documents to print.

 See additional guidance on Printing at LSE|.

Scanning

There are three scanners for student use (Library lower ground, STC.S502 and CMK. C120). See additional guidance on Scanning at LSE|.

Email

The campus email program is Microsoft Outlook. If you are off-campus you can still connect to your LSE email using your own computer or mobile device. We also have a webmail| service that can be accessed from anywhere in the world. Guides on working with and managing email| are available.

Personal file space (H: space)

Every student is allocated a quota of personal file space on the network, called H: space|. You can access your H: space on and off campus|. Files on H: Spaces are regularly backed up and are retrievable for up to one month.

Software sales

The IT Help Desk sells copies of some software for students. Please refer to our purchasing pages| for information on up-to-date versions, pricing and student discounts for Microsoft products.

Training

  • Guided self-study - During Michaelmas and Lent Terms self-paced, student-supervised workshops are available on a range of Microsoft Office programs. Work at your own pace, with friendly assistance on hand should you need it.
  • Software surgeries - Software Surgeries are run weekly and provide all staff and students the opportunity to get training on a range of software and web applications (e.g. Stata, Nvivo, Microsoft Office & Endnote). This surgery is available to all staff and students.

Internet in Residences

When you arrive at your residence, you will be provided with a network cable and a guide to getting connected to the internet and other IT resources. To access the internet from your study bedroom, you must first activate your IT account| then activate your internet connection in your residence|.

Wireless internet is available in the social and recreational areas of your residence. During weekdays 8am to 6pm, bandwidth control measures are applied for internet traffic to LSE to prioritise academic use over activities such as file sharing, file downloading, gaming and social networking.

Restrictions may be experienced to sites such as YouTube, Facebook and iTunes. These restrictions are reduced 6pm to 2am on weekdays and at weekends, and are removed 2am to 8am.

Working off-campus

When working off-campus, it is possible to connect to LSE resources like emails and your personal file space (H: space).

Using your own laptop or mobile device

The Laptop Surgery| offers free advice and hands-on assistance with problems connecting to LSE resources from personally-owned laptops and mobile devices. Staff can drop into the Laptop Surgery or email to arrange an appointment. 

 

LSE for You

LSE for You| is a personalised web portal which gives you access to a range of services. For example, you can:

  • view or change your personal details
  • reset your Library and network passwords
  • monitor and pay your tuition fees online
  • check your exam results.

You can also access online tutorials on how to navigate and personalise LSE for You via its log in page. Use your LSE network username and password to log in.

Moodle

Moodle| is a course management system we use at the LSE to provide web-based support for courses and programmes. In a Moodle course, teachers can bring together a range of activities, tools and resources for their students. It can be used to:

  • deliver reading lists and course information (including multimedia content and lecture recordings)
  • support online communication and collaboration
  • give access to online exercises and to collect assignments.

You can access Moodle anytime, anywhere, via the internet. Log in with your LSE network username and password.

LSE Mobile

LSE Mobile| is our campus app for mobile phones. Use it for:

  • campus maps
  • PC availability
  • news and events
  • podcasts and videos
  • your course and exam timetables
  • your Library account (books on loan, books requested and fines owed)
  • Library catalogue
Share:Facebook|Twitter|LinkedIn|