Key information for new students


The information provided below is designed to highlight the key pieces of information about IT facilities at LSE that new students may find most useful.

Your IT account

See further information on obtaining an IT Account.

Using your IT User Account (for example, logging into an LSE computer or accessing the wireless network) confirms your acceptance of the Conditions of Use Policy.


  • You are responsible for all use of your IT User Account. You must not share your password with anyone.
  • You must not use the IT facilities in any way that could expose you or the School to any criminal or civil liability.

Student IT help desk

Contact the IT Help Desk for support regarding School-owned hardware and software on the LSE network, network and email account issues and general IT queries.

  • Location: 1st floor, Library
  • Term time:
    • Monday – Friday 9am to 7pm 
    • Saturday and Sunday 11am to 6pm
  • Vacation:
    • Monday – Friday 9.30am to 7pm
    • Saturday - Sunday 11am to 6pm (Easter vacation only)
  • Email:
  • Phone: 020 7955 6728

For out-of-hours support, phone the IT Help Desk and your call will be automatically diverted to our helpline services.

Laptop surgery

Contact the Laptop Surgery for free advice and hands-on assistance with problems connecting to LSE resources from personally-owned laptops and mobile devices. Students can drop in during opening hours.

  • Location: Walk In Centre, 1st Floor, Library
  • Term time: Monday – Friday 10am to 4pm*
  • Vacation: Monday – Friday 11am to 1pm
  • Email:

*After the first part of each term, the Laptop Surgery closes at 2pm.

Support for students with disabilities

IMT is committed to the provision of facilities and support for disabled students and staff, to assure equality of services. Additional PCs and printing facilities for disabled students are provided in the public computer areas in the Library. Other facilities are available in dedicated PC rooms on campus. We also provide one-to-one support for disabled students who wish to become familiar with adaptive technologies and software. To book an appointment, please contact the IT Help Desk.

IT service news and status information

Keep up-to-date with the latest news and information from Information Management and Technology, including information on service status and known problems, by following our IT News Blog or Twitter feed.


There are printers in all the student computer rooms and areas. All printing is double-sided by default. Follow these steps to print to an LSE printer:

  • Credit your printing account at a value loader, at the Library Copy Shop or online using the LSE Wallet. (You need 4p credit to print a single black and white page and 30p for a colour page.)
  • Send your documents to the print queue (if printing in colour, choose one of the colour printers from the list)
  • Log on to the print station and choose your documents to print

You can also upload your document via our Mobile Printing service and collect from a print station.

See additional guidance on Printing at LSE.


There are several scanners for student use. See additional guidance on Scanning at LSE.


Students have access to email via Office 365. Log in at

See additional guidance on Email at LSE.

Personal file space (H: space)

Every student is allocated a quota of personal file space on the network, called H: space. You can access your H: space on and off campus. Files on H: Spaces are regularly backed up and are retrievable for up to one month.

Software sales

The IT Help Desk sells copies of some software for students. Please refer to our purchasing pages for information on up-to-date versions, pricing and student discounts for Microsoft products.


IMT offer IT Training to students, including a new Microsoft Office Specialist certification, Software Surgeries and guided self-study sessions. See the IT Training pages for more information.

Internet in Residences

When you arrive at your residence, you will be provided with a network cable and a guide to getting connected to the internet and other IT resources. To access the internet from your study bedroom, you must first activate your IT account then activate your internet connection in your residence.

In most LSE residences, wireless internet is provided by Studentcom. Please contact your Halls reception if you are having difficulty connecting.

Working off-campus

When working off-campus, it is possible to connect to LSE resources like emails and your personal file space (H: space).

Using your own laptop or mobile device

The Laptop Surgery offers free advice and hands-on assistance with problems connecting to LSE resources from personally-owned laptops and mobile devices. Staff can drop into the Laptop Surgery or email to arrange an appointment. 


LSE for You

LSE for You is a personalised web portal which gives you access to a range of services. For example, you can:

  • view or change your personal details
  • reset your Library and network passwords
  • monitor and pay your tuition fees online
  • check your exam results.

You can also access online tutorials on how to navigate and personalise LSE for You via its log in page. Use your LSE network username and password to log in.


Moodle is a course management system we use at the LSE to provide web-based support for courses and programmes. In a Moodle course, teachers can bring together a range of activities, tools and resources for their students. It can be used to:

  • deliver reading lists and course information (including multimedia content and lecture recordings)
  • support online communication and collaboration
  • give access to online exercises and to collect assignments.

You can access Moodle anytime, anywhere, via the internet. Log in with your LSE network username and password.

LSE Mobile

LSE Mobile is our campus app for mobile phones. Use it for:

  • campus maps
  • news and events
  • podcasts and videos
  • your course and exam timetables
  • your Library account (books on loan, books requested and fines owed)
  • Library catalogue