Key Information for New Students

IT help for the new student

Information Management & Technology (IMT) is here to help you connect, communicate and collaborate using IT at LSE.

Below is a selection of relevant IT information and resources to support you as you start your studies:

The IT Help Desk is your first point of contact for IT issues, queries and general support. 

How to contact us:

  • By phone: 0207 955 6728 | x6728
  • By email:
  • In person: IMT Walk In Centre, Library 1st Floor 

- Term time: Mon - Fri, 09.00 - 19.00 & Sat - Sun, 11.00 - 18.00

- Vacation: Mon - Fri, 09.00 - 19.00 & Sat - Sun, 11.00 - 18.00 (Easter only)

If you require support overnight, weekends or during public holidays, please call the usual Service Desk number (x6728) and you will be put through to our Out of Hours Helpline, NorMan. 

Your IT Account

Account Activation

Before you can use LSE IT facilities you need to activate your IT account, which will gve you a network username, password, and email address. See here for full details on how to activate your account. If you need further assistance, please visit the IT Help Desk, IMT Walk In Centre, Library 1st Floor.


Conditions of Use

Please familiarise yourself with the Conditions of Use of IT Facilities at LSE as any breach of these conditions could result in the School taking disciplinary action against you.


Webmail & Email Guidance

To access your LSE email from anywhere in the world use: For adiditional support, see also the Email at LSE FAQs and online guides section.


Personal File Space 
All students are allocated a quota of personal file space on the network called H: space. You may access your H: space on and off campus. For guidance on accessing and managing H: space, please see here.


Protecting Your Account & Devices

Information Security 

Did you know, you are responsible for all use of your IT account? You must not share your password with anyone. For security, please do not write down your password once you have created your IT account.


Protect Your Account

Remember to protect your data and identity by locking your computer whenever your leave it by pressing the Windows key and L. For more tips on keeping safe online, please see the InfoSec webpages.


Anti-Virus Software

Free Sophos Anti-Virus software is available to all students for their personally-owned devices. For more information and to download, visit here.


Connecting to LSE On and Off Campus

WiFi at LSE

Our recommended WiFi network is eduroam which allows secure connectivity across LSE and many other institutions in the UK and abroad. To connect to eduroam, use your LSE email address and password. 


Remote Access

To access files and folders on the LSE network, on or off campus, please use the web browser based Remote Access service by logging in with your LSE username and password.


Internet in Residences

To access the internet from your study bedroom in LSE Halls of Residences, you must first activate your IT account then activate your internet connection in your residence. In most LSE Residences, WiFi is provided by Studentcom. Please contact your Halls reception if you are having difficulty connecting.


Using Your Own Device

The Laptop Surgery offers free advice and hands-on assistance with problems connecting to LSE resources from personally-owned laptops and mobile devices. 



Accessible IT

IMT is committed to the provision of facilities and support for disabled students and staff, to assure equality of services.


Additional PCs and printing facilities for disabled students are provided in the public computer areas in the Library, while other facilities are available in dedicated spaces on campus.


We also provide one-to-one support for disabled students who wish to become familiar with adaptive technologies and software.


To book an appointment or to find out more, see here.

IT Training & Online Guides


IT training at LSE is delivered in a number of ways, allowing students to enhance and improve their IT skills. Training is delivered free or, in the case of Microsoft Office Specialist Certification, on a cost-reduced basis. Find out more information on our IT Training webpages.


Online Guides & FAQs

The Online Guides and FAQs section provides you with guidance for the most common IT functions and answers to the most frequently asked questions.


'Find a PC' & iRoam Laptop Loan Service

Find a PC

When on campus, you can visit to see a real-time map, showing you exactly where there is a free computer.



During term-time, students can borrow Apple laptops in the Library using the iRoam Laptop Loan Service. Located on the Library 1st Floor, self-service cabinets release laptops which automatically connect to WiFi, provide access to H: space and run Microsoft Office software. 



Moodle is a course management system we use at the LSE to provide web-based support for courses and programmes.


Available to all students, you can log in anytime and anywhere using your LSE username and password.  


To get started see our introduction to Moodle or the FAQ’s for students


LSE For You

LFY is a personalised web portal which gives you access to a range of services, including the option to:

  • view or change your personal details
  • reset your Library and network passwords
  • monitor and pay your tuition fees online
  • check your exam results.

Use your LSE  username and password to login here

Printing, Copying & Scanning

There are HP LaserJet printers or Canon multi-functional devices (MFDs) in all of the student computer rooms and open areas.


For a list of available facilities by location, see here


All printing is double-sided by default, follow these easy steps to print to an LSE printer:

  • Credit your printing account at a Value Loader in the Library Copy Shop or online using the LSE Wallet. (4p per side for b&w, 30p per side for colour)
  • Send your documents to the appropriate print queue
  • Log on to the print station and choose your documents to print

You can also upload and print your document via our Mobile Printing service. 


For more information and guidance, see here


Laptop Surgery 

The Laptop Surgery, located in the IMT Walk In Centre (Library 1st Floor), provides free advice and hands-on assistance connecting personally-owned laptop and mobile devices to the LSE network.


Students can drop in during the following times:

  • Term time: Mon - Fri, 10am - 4pm*
  • Vacation: Mon - Fri, 11am to 1pm

*Please note: after the first part of each term the Laptop Surgery closes at 2pm.



Software Sales & Free Microsoft Office Downloads

Software Sales

The IT Help Desk sells copies of some software for students. Please refer to our purchasing pages for information on up-to-date versions and pricing options.


Microsoft Office

All students are eligible for free copies of Microsoft Office software on 5 desktops (Mac and PC) and 5 mobile devices. Find out more here

Service Status Updates & IT News

For the latest IT service status information and news see the LSE IT News Blog or follow us on Twitter: @lseitnews 


Please also note IMT use regular scheduled maintenance windows where key upgrades, equipment replacement and other essential work can take place. Find out more here.







There are a number of Information Security (InfoSec) policies and processes in place to help keep students safe online. For example:

These documents are also critical for providing assurance to funders, regulators, auditors and governments that LSE takes seriously the confidentiality, integrity and availability of data placed in its care.

For more InfoSec policies, procedures, useful guidelines and documentation, see here.

IMT Customer Portal