Staff IT Support and the Service Desk
A central Service Desk is now available to provide all of your IT support services. The service desk will be staffed by your Academic Support Teams and:
Be the initial point of contact for all Staff IT queries
Centrally administer all calls and emails
Provide first line support and fixes where possible
Escalate issues as and when required to Academic Support Team members
The Service Desk should be your first point of contact for all staff IT support queries:
IT Service News and Status Information
Keep up-to-date with the latest news and information from Information Management and Technology, including information on service status and known problems, by following our IT News Blog or Twitter feed. See also How can I get IT status updates and IT news?
When working off-campus, it is possible to connect to LSE resources like emails and your personal file space (H: space).
Using your own laptop or mobile device
The Laptop Surgery offers free advice and hands-on assistance with problems connecting to LSE resources from personally-owned laptops and mobile devices. Staff can drop into the Laptop Surgery or email to arrange an appointment.
For a complete list of our services together with their support arrangements, service level agreements, and feedback and escalation routes see our Service Catalogue.
The campus email program is Microsoft Outlook. If you are off-campus you can still connect to your LSE email using your own computer or mobile device. We also have a webmail service that can be accessed from anywhere in the world with an internet connection.
For further information see guides on working with and managing email.
Personal file space (H: space)
Every member of staff is allocated a quota of personal file space on the network, called H: space. You may access your H: space on and off campus. Files on H: space are regularly backed up and are retrievable for up to one month. Guides on accessing and managing H: space are available online.
File space for your department
Staff will also have access to a shared file space on the network for their area or department. Staff should contact the Service Desk if they require additional space.
The standard LSE desktop runs on Windows and provides access to common desktop applications and specialist software including Maple, SPSS, Stata, NVivo, and Atlas.ti. For access to specialist applications, contact the Service Desk.
WiFi – lsesecurewifi
Our wireless network, lsesecurewifi, covers most of the campus including teaching rooms, open spaces and recreational areas. It offers a secure connection with automatic login meaning you do not have to enter your LSE username and password every time you connect. See instructions on how to connect to wireless with your laptop or mobile device.
LSE for You
LSE for You is a personalised web portal which gives you access to a range of services. For example, you can:
view or change your personal details
reset your network and Library passwords
book meeting or computer rooms
view your pay slips
access class registers (academic staff).
Use your LSE network username and password to login.
Electronic resources (LSE Library and LSE Research Online)
You can access the Library’s electronic collections and research by LSE staff, including journal articles, book chapters, books and working papers.
IMT is responsible for the disposal of all LSE-owned IT equipment. This includes desktop computers, monitors, laptops, printers, telephones, fax machines, servers and audio-visual equipment. All redundant equipment is collected by our licensed waste carrier, a WEEE certified organisation that offers end-of-life IT asset management, including redeployment, recycling, secure computer disposal and data destruction. Find more information and procedures for disposing of IT consumables such as printer toner cartridges, CD/ DVDs and batteries.
Teaching equipment and rooms
The Teaching and Learning Spaces Service provides support for the use of IT and AV equipment in lecture theatres and classrooms on campus including the lecture recording system. They ensure that the equipment in teaching rooms is kept up-to-date and in good working order. Equipment and services available include:
Audio/video digitisation and duplication
Mobile data projectors
Digital voice recorders
Display signage on campus
Video cameras and editing
Lecture recording and teaching with technology
Our lecture recording is a system for the automatic, scheduled recording of lectures. It allows you to arrange for your lecture to be recorded and made available to students online. The system is purely opt-in. We will not record unless you have authorised us to do so.
There are also tools available such as instant voting for instant student feedback in lectures and texting for announcements and reminders. Find out more about lecture recording and teaching with technology from the Centre for Learning Technology.
Moodle virtual learning environment
Moodle is an open source virtual learning environment (VLE). It provides web-based support for courses and programmes by bringing together a range of resources and tools in one location that is available at any time and from any place via the internet. Use Moodle for:
Distribution of course information and reading lists
Communication and collaboration (discussion boards, wikis)
Assessment and feedback (quizzes, assignments collection)
Multimedia content (video, images etc).
Moodle is available to all LSE teaching staff and students. Login using your LSE username and password.
IT coaching & 1-2-1 support
Work individually with a Training Specialist to discuss specific issues, identify training requirements and implement an appropriate training plan for you or your team.
Taught courses & surgeries
Taught courses and surgeries are available, providing training and support on key topics e.g. increasing familiarity with Office 2010 and Windows 7, managing your inbox and formatting academic papers.
During Michaelmas and Lent Terms self-paced, student-supervised workshops are available on a range of Microsoft Office programs. Work at your own pace, with friendly assistance on hand should you need it.