Key Information for New Staff

IT at LSE for New Staff

Information Management & Technology (IMT) is here to help you connect, communicate and collaborate using IT at LSE.

Below is a selection of relevant IT information and resources to support you as you start your new role:

The IT Service Desk is your first point of contact for IT issues, queries and if you 
need to request a new service.

How to contact us:

  • By phone: 020 7107 5000 | x5000
  • By email:
  • In person: IMT Walk In Centre, Library 1st Floor | Mon - Fri, 09.30 - 17.30
  • Online: Use the IMT Customer Portal to log and track your IT requests.

If you require support overnight, weekends or during public holidays, please call the usual Service Desk number (x5000) and you will be put through to our Out of Hours Helpline, NorMan.

Your IT Account

Conditions of Use

Please familiarise yourself with the Conditions of Use of IT Facilities at LSE as any breach of these conditions could result in the School taking disciplinary action against you.

Your LSE Password

If you have yet to be given your username/password please contact the IT Service Desk (x5000). Please change your password and set your security questions the first time you log into your account. For tips on creating a strong password visit here.

Protect Your Account

Remember to protect your data and identity by locking your computer whenever your leave it by pressing the Windows key and L. For more tips on keeping safe online, please see the InfoSec webpages.

Personal File Space 
Every member of staff is allocated a quota of personal file space on the network called H: space. You may access your H: space on and off campus. For guidance on accessing and managing H: space, please see here.

Connecting to LSE

WiFi at LSE

Our recommended WiFi network is eduroam which allows secure connectivity across LSE and many other institutions in the UK and abroad. To connect to eduroam, use your LSE email address and password. 


To access your LSE email from anywhere in the world use: 


Remote Access

To access files and folders on the LSE network, on or off campus, please use the web browser based Remote Access service by logging in with your LSE username and password.


Anti-Virus Software

Free anti-virus software is available to staff for their personally-owned computers. For more information and to download, visit here.



Key Services

Accessible IT

Support and training is available for staff with disabilities. Find out more about our assistive technologies here.

Laptop Surgery

Located in our Walk In Centre, the Laptop Surgery offers staff free advice and hands-on assistance with problems connecting to LSE resources from personally-owned laptops and mobile devices.

Apple Time

For specialist, in depth support with Apple device problems visit the Walk In Centre on Tuesday from 14:00 - 15:00 and Thursday 11:00 - 12:00 for help and advice.


Free Microsoft Office Downloads

All staff are eligible for free copies of Microsoft Office software on 5 desktops (Mac and PC) and 5 mobile devices. Find out more here


LSE for You (LFY)

LFY is a personalised web portal which gives you access to a range of services. Use your LSE network username and password to login here

Online Guides and FAQs
The Online Guides and FAQs section provides you with guidance for the most common IT functions and answers to the most frequently asked questions.

Learning Technology & AV Support

Teaching Support

Our Learning Technology and Innovation (LTI) team supports staff in the use of technologies to enhance teaching and learning at LSE. Find out more about their services, research projects and available grants on the LTI blog


Moodle is an open source virtual learning environment (VLE) which is available to all LSE teaching staff and students. Use your LSE username and password to login and find out more information here

AV on Campus

For audio-visual support our AV team provides a range of services and equiqment from lecture recording/capture to video conferencing. Please visit the AV webpages for full details on services available. 


IT Training

IT training at LSE is delivered in a number of ways, allowing staff and students to enhance and improve their IT skills.


Training is delivered free or, in the case of Microsoft Office Specialist Certification, on a cost-reduced basis. Find out more information on our IT Training webpages.

Service Status Updates & IT News

For the latest IT service status information and news see the LSE IT News Blog or follow us on Twitter: @lseitnews 


Please also note IMT use regular scheduled maintenance windows where key upgrades, equipment replacement and other essential work can take place. Find out more here.

There are a number of Information Security (InfoSec) policies and processes in place to help keep staff safe online. For example:

These documents are also critical for providing assurance to funders, regulators, auditors and governments that LSE takes seriously the confidentiality, integrity and availability of data placed in its care.

For more InfoSec policies, procedures, useful guidelines and documentation, see here.


























IMT Customer Portal