IT at LSE guide for new students

This guide will give you an overview of IT services for students at LSE. For a more comprehensive understanding of what's on offer and how we can support your studies at the School, visit our website at  www.lse.ac.uk/imt|

Your IT Account

You can activate your IT account at any time from any LSE student computer room or the computer room in your residence. You must know your LSE student number before you can obtain your account. This number is printed on all your LSE correspondence and on your LSE ID card.

You will have one opportunity to activate your IT account using the self-registration system.

  1. Go to any public computer in your residence computer room or on campus. If necessary, power on the computer, then press the [Ctrl] + [Alt] + [Delete] keys, then click OK to display the username and password login boxes.
  2. Type SELFREG (in capital letters) for both the username and password and press the [Enter] key to access the account activation system.
  3. Complete the account activation form by typing the requested information.
  4. You will be asked to choose a password for your account: follow the onscreen instructions for creating a valid password. For security, please do not write down your password.
  5. You will not be able to activate your account unless you agree to the 'Conditions of Use of IT Facilities at LSE'.
  6. Your username and email address will appear on the screen. For security, please do not write down your password.
Set your security questions

By setting security questions in LSE for You, you can reset your password if you ever forget it. See www.lse.ac.uk/imt/infosec|

 

If you have not set up security questions in LSE for You, contact the IT Help Desk to reset your password.

Need help?

If you need help with IT account activation, go to the IT Help Desk in the Library. Please take your ID card with you.

IT Help Desk location and opening hours:

Location: First floor, Library
Term time: Monday – Friday 9.30am – 8pm
Saturday and Sunday 11am – 6pm
Vacation: Monday – Friday 9.30am – 5pm
(closing at 8pm during Easter vacation)

Email: it.helpdesk@lse.ac.uk
Phone: 020 7955 6728

Internet in residences

When you arrive at your residence, you will be provided with a network cable and a guide to getting connected to the internet and other IT resources. To access the internet from your study bedroom, you must first activate your IT account (see above). Activate your internet connection in residences at www.lse.ac.uk/imt
/activateResidencesInternet
|

More than one computer?

If you would like to connect an additional computer to the internet see www.lse.ac.uk/imt/activateResidencesInternet |

Need help?

The Laptop Surgery offers free hands-on assistance with problems connecting to the internet and LSE resources.

Laptop Surgery location and opening hours:

Location: St Clements Building, STC. S198
Term time: Monday – Friday 10am – 4pm*
Vacation: Monday – Friday 11am – 1pm

* After the first part of each term, the Laptop Surgery closes at 2pm

Email: it.helpdesk@lse.ac.uk|

Residence IT Advisor

You can also contact your Residence IT Advisor for assistance with connecting your laptop to internet. Email them via it.helpdesk@lse.ac.uk|

Using the phone in your study bedroom

There is a phone in your study bedroom which you can use to make calls to LSE numbers free of charge. More information about making calls from your study bedroom can be found on the Telecoms webpages.www.lse.ac.uk/imt/telecoms|

PCs, laptops and WiFi

LSE computers

There are over 1,000 PCs for students to use on campus and in residences, some of which are available 24 hours. For PC availability look out for the plasma screens in building foyers, visit www.lse.ac.uk/itservices/findapc or use LSE Mobile.

Additional PCs and printing facilities for students with disabilities are available in the Library and PC areas on campus. See www.lse.ac.uk/imt/accessibility| for more details.

i-roam laptop loans

Laptops are available for students to borrow and use in the library. They are located in the blue charging cabinets in the Course Collection. www.lse.ac.uk/i-roam |

WiFi access at other universities

Eduroam allows LSE students to use WiFi at other universities without requiring special guest accounts. A guide to using Eduroam is available at www.lse.ac.uk/imt/guides|

WiFi

The LSE wireless network covers most of the campus as well as the social and recreational areas in residences. We offer two methods of connecting to the wireless internet at LSE.

  • Our wireless network, lsesecurewifi covers most of the campus including teaching rooms, open spaces and recreational areas. It offers a secure connection with automatic log in meaning you do not have to logon every time you connect to WiFi.

Instructions on how to connect can be found at www.lse.ac.uk/imt/wireless|

 

Printing and scanning

There are printers in all the student computer rooms and areas. All printing is double-sided by default. Follow these steps to print to an LSE printer. Further information can be found at lse.ac.uk/itservices/guides/facilities/printersAndScanners

1. Credit your printing account:

  • online using the LSE Wallet
  • at a value loader
  • at the Library Copy Shop

2. Send your document(s) to the printer queue: Use the print command in the software you are using.

3. Log on to a print station: This is the computer attached to the printer. Follow the on screen instructions.

Printing costs (per side of A4)

Black and white

Colour

4p

30p

Problems with your printing?

Please notify the IT Help Desk and keep any faulty printouts. These will help IT staff to diagnose the problem.

Print from your laptop

You can print to LSE printers from your own computer. See www.lse.ac.uk/imt/remote |

Scanning

There are three scanners for students use (Library lower ground, STC.S502 and CMK.C120). A guide to using the scanner can be found at www.lse.ac.uk/imt/guides |

 

Email, file space and software

Email

The campus email program is Microsoft Outlook. Your LSE email may also be accessed from off-campus using your personal computer, laptop or mobile device. We also have a webmail service that can be accessed from anywhere in the world at exchange.lse.ac.uk|.  Guides on working with and managing email are available at www.lse.ac.uk/imt/guides|

Personal file space (H: space)

Every student is allocated a quota of personal file space on the network, called H: space. You may access your H: space on and off campus. Files on H: Spaces are regularly backed up and are retrievable for up to one month. If you need to restore a file that has been deleted from your H: space, contact the IT Help Desk.

Software sales

The IT Help Desk sells copies of some software for students. Please refer to the software sales page for information on up-to-date versions, pricing and student discounts at www.lse.uk/imt/purchases|

 

LSE applications 

LSE for You

LSE for You is a personalised web portal which gives you access to a range of services. For example, you can:

  • view or change your personal details
  • reset your Library and network passwords
  • monitor and pay your tuition fees online
  • check your exam results

You can also access online tutorials on how to navigate and personalise LSE for You via its log in page. Use your LSE network username and password to log in. www.lse.ac.uk/lseforyou|

Moodle 

Moodle is a course management system we use at the LSE to provide web-based support for courses and programmes. In a Moodle course, teachers can bring together a range of activities, tools and resources for their students.

It can be used to

  • deliver reading lists and course information (including multimedia content and lecture
  • recordings)
  • support online communication and collaboration
  • give access to online exercises and to collect assignments.

You can access Moodle anytime, anywhere, via the internet. Log in with your LSE network username and password. http://moodle.lse.ac.uk|

LSE Mobile

LSE Mobile is our campus app for mobile phones. Use it for:

  • campus maps
  • PC availability
  • news and events
  • your course and exam timetables
  • your Library account (books on loan, books requested and fines owed)
  • Library catalogue.

www.lse.ac.uk/imt/lsemobile| 

 

Working off-campus 

When away from the main LSE campus you can still connect to LSE resources.

Working away from LSE

You need access to…

…we recommend

Email

Webmail, Remote Desktop, VPN or Outlook

Email on your mobile device See guide lse.ac.uk/imt/mobilePhones|

Personal file space (H: space)

H: space utility, Remote Desktop or VPN

Microsoft Office 2010 applications and some teaching applications

Remote Desktop

 

Working from your LSE residence

You need access to…

…we recommend

Email

Outlook, Webmail, Remote Desktop or residence PC room

Personal file space (H: space)

H: space utility, Remote Desktop or residence PC room

Microsoft Office 2010 applications and some teaching application

Remote Desktop or residence PC room

LSE printing

Residence PC room or access LSE printers via your own computer

LSE student PC

Residence PC room

Internet access

Residence PC room, residence social and recreational area or your study bedroom

Instructions on how to connect to these remote access services can be found at www.lse.ac.uk/imt/remote|

Free anti-virus for students

If your laptop or PC is not properly protected it can become infected without your knowledge within a few minutes of connecting it to the network. We provide free anti-virus software for students. An installation guide can be found at www.lse.ac.uk/imt/sophos|

 

Training

Student workshops

All IT training for undergraduate and postgraduate students is free and delivered in a number of ways, allowing students to enhance and prove their IT skills.

Self-paced workshops allow students to work through course materials at their own pace with support from training advisers. 

Courses include:

  • Word 2010: Format an academic paper
  • Excel 2010: Data analysis
  • Excel 2010: PivotTables
  • PowerPoint 2010: Polished presentations
  • Outlook 2010: Outlook for business

Problem-based workshops allow students to work in groups to solve real world IT problems.

IT Office hours allow students to bring problematic documents and learn how to correct them with the help of a training adviser.

Teach yourself using a wide range of materials including online video and touchtyping tutorials.

LSE IT Training certificates are also available.

Find out more about IT Training| or to see all training opportunities available at LSE at www.lse.ac.uk/training|

Interactive computer based training

We provide free access to over 900 online video training tutorials through the VTC website. Tutorials available include Photoshop, Dreamweaver and computer programming amongst others. Visit www.lse.ac.uk/imt/training| to sign up for free access.

IT guides and FAQs

A series of online guides and FAQs offer advice and quick solutions to the most frequently asked IT-related questions. www.lse.ac.uk/imt/guides|

 

Getting help 

Student IT Help Desk

Contact the IT Help Desk for support regarding School-owned hardware and software on the LSE network, network and email account issues and general IT queries.

Location: First floor, Library
Term time: Monday – Friday 9.30am – 8pm
Saturday and Sunday 11am – 6pm
Vacation: Monday – Friday 9.30am – 5pm
(closing at 8pm during Easter vacation)

Email: it.helpdesk@lse.ac.uk|
Phone: 020 7955 6728

For out-of-hours support phone the call the IT Help Desk and your call will be automatically diverted to our helpline services. 

Laptop Surgery

Contact the Laptop Surgery for free advice and hands-on assistance with problems connecting to LSE resources from personally-owned laptops and mobile devices. Students can drop in during opening hours.

Location: St Clements Building, STC. S198
Term time: Monday – Friday 10am – 4pm*
Vacation: Monday – Friday 11am – 1pm

Email: it.helpdesk@lse.ac.uk|

* After the first part of each term, the Laptop Surgery closes at 2pm 

VITA (Virtual IT Assistance)

Double click on the 'Virtual IT Assistance' icon on the desktop of a campus PC, to get real-time assistance from a Help Desk Advisor during opening hours. See www.lse.ac.uk/vita| for more information.

Self-service portal

The self-service portal is simple, easy to use, and allows you to log, track and update your IT support calls yourself.  http://supportworks.lse.ac.uk/selfservice|

Support for students with disabilities

IT Services is committed to the provision of facilities and support for disabled students and staff, to assure equality of services. Additional PCs and printing facilities for disabled students are provided in the public computer areas in the Library. Other facilities are available in dedicated PC rooms on campus.

We also provide one-to-one support for disabled students who wish to become familiar with adaptive technologies and software. To book an appointment, please contact the IT Help Desk in the Library or find further information at www.lse.ac.uk/imt/accessibility|

Conditions of Use of IT Facilities at LSE

By accessing and/or using the IT Facilities, you agree to be bound by these Conditions of Use including all documents referred to in them, and you agree to adhere to the requirements of all applicable statutory regulations and provisions. Full conditions are available at www.lse.ac.uk/imt/conditions-of-use |

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