Contact IMT

The IMT Service Desk

Information Management & Technology (IMT) is here to help you connect, communicate and collaborate using IT at LSE.

If you have an IT issue, query or would like to request a service, please contact the IT Service Desk or the IT Help Desk: 

IT Service Desk: Staff and PGR Students 

  • By phone: 0207 107 5000 | x5000
  • By email: it.servicedesk@lse.ac.uk
  • In person: IMT Walk In Centre, Library 1st Floor | Mon - Fri, 09.30 - 17.30
  • Online: Use the IMT Customer Portal to log and track your IT requests.

If you require support overnight, weekends or during public holidays, please call the usual Service Desk number (x5000) and you will be put through to our Out of Hours Helpline, NorMan.

IT Help Desk: Taught Students 

  • By phone: 0207 107 5000 | x5000
  • By email: it.helpdesk@lse.ac.uk
  • In person: IMT Walk In Centre, Library 1st Floor 

- Term time: Mon - Fri, 09.00 - 19.00 & Sat - Sun, 11.00 - 18.00

- Vacation: Mon - Fri, 09.00 - 19.00 & Sat - Sun, 11.00 - 18.00 (Easter only)

If you require support overnight, weekends or during public holidays, please call the usual Help Desk number (x5000) and you will be put through to our Out of Hours Helpline, NorMan. 

Related Information 

Laptop Surgery Opening Hours 

The Laptop Surgery provides assistance connecting to LSE resources from off-site and connecting personally-owned laptop and mobile devices to the LSE network.

  • Location: Walk In Centre, 1st Floor, Library
  • Opening hours: 10:00-14:00 or 10:00 to 16:00 during term time 

For full details on the services available, please see here

AV, IT Training, Accessibility or General Enquiries 

 

Urgent AV and Teaching Spaces Queries

  • T: 0207 955 5300 (x5300) or 0207 955 5400 (x5400)

IT Training

Accessibility (Inclusive Technology)

General Enquiries 

Schedule Maintenance Periods 

In order to continue to improve the School's IT infrastructure, IMT has scheduled regular maintenance periods where upgrades, equipment replacement and other essential work can take place:


Weekly: Every Tuesday morning (6am - 8am)  

Monthly: Last Thursday of each month (11.59pm - 6am the following morning)

Termly: One whole Sunday per term:

  • Michaelmas - 11 December 2016
  • Lent - 02 April 2017
  • Summer - 06 August 2017

 

Any disruptive or emergency works will continue to be communicated through our usual channels (e.g. LSE IT News@lseitnews, Staff and Student Newsletters and LSEmail where appropriate).

Got Feedback?

IMT regularly send out satisfaction surveys to our customers. The survey only takes a few minutes to complete and is an invaluable tool for helping us to improve our service in the future.

 

Please take the time to let us know how you think our support team fared when dealing with your issue or query.

 

If you would like to submit feedback now, please use this online form

 

Escalation Procedure

 

If you are unhappy with the level of service you have received, please follow the below procedure:

 

Step 1: Contact the Head of Customer Services

If you continue to feel that you have not received the service you expect, please escalate your issue:

 

Step 2: Contact the Director of IMT

 

 

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