Information Management & Technology (IMT) is here to help you connect, communicate and collaborate using IT at LSE.
If you have an IT issue, query or would like to request a service, please contact the IT Service Desk or the IT Help Desk:
If you require support overnight, weekends or during public holidays, please call the usual Service Desk number (x5000) and you will be put through to our Out of Hours Helpline, NorMan.
By phone: 0207 107 5000 | x5000
By email: firstname.lastname@example.org
In person: IMT Walk In Centre, Library 1st Floor
- Term time: Mon - Fri, 09.00 - 19.00 & Sat - Sun, 11.00 - 18.00
- Vacation: Mon - Fri, 09.00 - 19.00 & Sat - Sun, 11.00 - 18.00 (Easter only)
If you require support overnight, weekends or during public holidays, please call the usual Help Desk number (x5000) and you will be put through to our Out of Hours Helpline, NorMan.
The Laptop Surgery provides assistance connecting to LSE resources from off-site and connecting personally-owned laptop and mobile devices to the LSE network.
Location: Walk In Centre, 1st Floor, Library
Opening hours: 10:00-14:00 or 10:00 to 16:00 during term time
For full details on the services available, please see here.
Urgent AV and Teaching Spaces Queries
T: 0207 955 5300 (x5300) or 0207 955 5400 (x5400)
Accessibility (Inclusive Technology)
In order to continue to improve the School's IT infrastructure, IMT has scheduled regular maintenance periods where upgrades, equipment replacement and other essential work can take place:
Weekly: Every Tuesday morning (6am - 8am)
Monthly: Last Thursday of each month (11.59pm - 6am the following morning)
Termly: One whole Sunday per term:
Michaelmas - 20 December 2015
Lent - 17 April 2016
Summer - 7 August 2016
Any disruptive or emergency works will continue to be communicated through our usual channels (e.g. LSE IT News, @lseitnews, Staff and Student Newsletters and LSEmail where appropriate).
IMT regularly send out satisfaction surveys to our customers. The survey only takes a few minutes to complete and is an invaluable tool for helping us to improve our service in the future.
Please take the time to let us know how you think our support team fared when dealing with your issue or query.
If you would like to submit feedback now, please use this online form.
If you are unhappy with the level of service you have received, please follow the below procedure:
Step 1: Contact the Head of Customer Services
If you continue to feel that you have not received the service you expect, please escalate your issue:
Step 2: Contact the Director of IMT