Case study by Dr Shirin Madon in new World Bank report
The rapid spread of new technologies is transforming the daily lives of millions of poor people around the world and has the potential to be a real game changer for development. The new World Bank report, 'Closing the Feedback Loop: Can Technology Bridge the Accountability Gap?' presents a theoretical framework about the linkages between new technologies, participation, empowerment, and the improvement of poor people's human well-being based on Amartya Sen's capability approach.
The book provides rich case studies about the different factors that influence whether or not information and communication technology (ICT)-enabled citizen engagement programs can improve the delivery and quality of public services to poor communities, including Dr Shirin Madon's case study on the factors and process of using new technologies to enhance the delivery of primary health services to pregnant women in Karnataka, India. Read the report >>